Dynamic safety professional with extensive experience at INTERGLOBE AVIATION LTD, excelling in compliance and risk assessment. Proven track record in implementing safety policies and conducting thorough workplace inspections. Strong communicator and empathetic leader, fostering a culture of safety and accountability while enhancing operational efficiency. Skilled in incident investigation and emergency response planning.
Hi, I’m
SUHEL KUMAR
Sr Customer Service Supervisor
Jammu
Summary
Overview
4
years of professional experience
Work History
INTERGLOBE AVIATION LTD
Safety Marshal
05.2024 - Current
Job overview
- Provided subject matter expertise on regulatory requirements during internal audits, facilitating prompt resolution of identified non-compliance issues.
- Acted as a liaison between the organization and external regulatory bodies during inspections, ensuring smooth communication and adherence to required standards.
- Facilitated open communication channels between staff members, enabling them to report concerns regarding workplace safety without fear of retribution.
INTERGLOBE AVIATION LTD
Ramp Coordinator
07.2023 - Current
Job overview
- Ensured timely departures by managing gate assignments and coordinating with flight crews, maintenance teams, and catering services.
- Streamlined aircraft turnaround times through effective coordination of ground support equipment and personnel.
- Reduced delays with proactive monitoring of weather conditions and adapting ramp operations accordingly.
- Minimized incidents by providing thorough training to ramp agents on safety protocols and equipment usage.
INTERGLOBE AVIATION LTD.
Sr Customer Service Supervisor
04.2022 - Current
Job overview
- Led monthly meetings with the team, discussing performance metrics and setting goals for continuous improvement.
- Created comprehensive reports on team performance, highlighting areas for improvement and recommending actionable solutions.
- Handled escalated customer complaints with empathy and professionalism, resolving issues quickly while maintaining positive relationships with clients.
Education
INDIRA GANDHI NATIONAL OPEN UNIVERSITY JAMMU
Bachelor of Commerce from Commerce
05.2020
University Overview
Skills
Fire Safety Knowledge
Timeline
Safety Marshal
INTERGLOBE AVIATION LTD
05.2024 - Current
Ramp Coordinator
INTERGLOBE AVIATION LTD
07.2023 - Current
Sr Customer Service Supervisor
INTERGLOBE AVIATION LTD.
04.2022 - Current
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
Bachelor of Commerce from Commerce