SUJA PREMSEGARAN

· Responsible for Client communication, Transition of new clients in the process, Capacity utilization, Invoicing to the Client, Performance of the accounts under my span, Growth & career focus of the Leads & AMs of my span and Revenue of the accounts

· Handling the ISO audits & audit related documents for my accounts. Responsible in handling the ISMS timely audits as an Lead auditor.

· Responsible for following HIPAA regulations based on ISMS (ISO 27001) framework.

• Responsible for audit reporting, Risk Tracker update and project documentation
• 25% increase in output by identifying semi and full automation opportunity
• Created critical KPIs to track and improve on-time delivery of service to customer and resolve escalations
• Streamlined the BPO operations of the process resulting in 25% increase in production
• Responsible for identifying and analyzing risks and working towards the response plans. Responsible for contract management and timely signups and approvals of SOW

· Responsible for managing various project documentations like, Project schedule, Risk tracker update, Audit report, RACI matrix, R&R etc., for my business vertical

· Lead critical situation management for operations management team by engaging appropriate support resources as required

· Supervise tuning and capacity delivery: Provide capacity & performance requirements for deployed applications to service provider and ensure that the service provider has up to date information on the business plans & drive IT capacity and position for performance management

· Maintain positive stakeholder relationship during the critical situation, ensuring clear communication and prompt resolutions of any disputes. Handling weekly client connects and review calls, and sharing the status on the performances of my accounts

· Monitor the application performance for SLAs. Streamlined and monitored quality programs to alleviate overdue compliance activities

· Handling the Emergency Management services, both Ambulance Medical Billing & Coding

· Lead critical situation management for operations management team by engaging appropriate support resources as required

· An active POSH committee member for the location

• Joined as Team Lead and was recognized and promoted to Senior Team Lead and Assistant Manager
• Managing a Project with a band width of 110 which requires a healthy built relationship from the stake holders to the client partners

• As a role based PMO Lead, worked with multiple delivery and business teams, identifying the dependencies between projects thereby preparing the required dashboards, data tracking, reporting and taking a lead on the governance calls

• A Team member designated as Financial Process Associate in the Accounts Receivable process