Summary
Work History
Education
Skills
Languages
Timeline
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SUJAL KUMAR SAW

SUJAL KUMAR SAW

Delhi,DL

Summary

I am a committed aviation professional with a strong background in delivering high-quality customer service in fast-paced environments. I began my career as a Customer Service Advisor at Concentrix Daksh, a global corporation, where I developed excellent communication and service skills. I later worked as a Customer Experience Ambassador at Lacoste in Indira Gandhi International Airport Terminal 3, further honing my interpersonal skills. Known for my adaptability, professionalism, and ability to thrive in dynamic situations, I handle passenger interactions with confidence and efficiency. My dedication to safety, service excellence, and guest satisfaction makes me well-suited for a cabin crew role.

Work History

CX AMBASSADOR

Lacoste
01.2025 - Current

Customer Service Advisor

CONCENTRIX DAKSH
11.2024 - 02.2025

Education

Intermediate Certificate - Science

St. Paul's College
Ranchi, India
05-2023

Schooling -

R.T.C Public School
Ranchi, India
04-2021

Skills

  • Skilled at adapting to changing schedules and environments while maintaining high performance
  • Implemented a guest focused interaction approach in every interaction to elevate company's reputation
  • Established a client- prioritized engagement plan during all calls to boost brand profile
  • Sensitivity to diverse cultures and ability to provide personalized service to customers from various backgrounds
  • Proficient in clear and effective communication, both verbal and written

Languages

Hindi
Advanced (C1)
English
Advanced (C1)

Timeline

CX AMBASSADOR

Lacoste
01.2025 - Current

Customer Service Advisor

CONCENTRIX DAKSH
11.2024 - 02.2025

Intermediate Certificate - Science

St. Paul's College

Schooling -

R.T.C Public School
SUJAL KUMAR SAW