Sujan Mukherjee
Presales Consultant / Solution Architect / SRE
Bengaluru
Summary
Telecom-focused solution engineer with 14 years delivering IBM Netcool and Oracle Unified Assurance platforms in multi-vendor environments. Trusted for onsite customer-facing engagements spanning presales, architecture, and delivery. Combines automation, DevOps, cloud, and Kubernetes expertise to build resilient monitoring ecosystems that improve scalability, operational stability, and business-aligned outcomes across domains.
Overview
14
14
years of professional experience
1
1
Certification
3
3
Languages
Work History
Presales Consultant
Oracle Solution Services India
11.2022 - Current
- Delivered 60+ enterprise customer demos and POCs for Oracle Unified Assurance, demonstrating telecom network monitoring across fault, performance, topology, and service assurance.
- Designed reusable, customer-focused use cases and translated business scenarios into architecture-driven solution demonstrations using structured storytelling.
- Worked on a multi-vendor, technology-agnostic platform supporting fiber and 5G environments with analytics-based anomaly detection and executive dashboards (Grafana, ELK).
- Managed a 100+ instance internal lab and automated deployment and provisioning workflows, reducing manual effort by ~90% and accelerating demo readiness.
- Enabled strategic partners through technical training and solution support, collaborating with cross-functional teams to drive customer adoption.
Subject Matter Expert
Nokia Solutions and Network India
01.2020 - 10.2022
- Provide L3 support for IBM Netcool in a Nokia global platform serving 25+ enterprise customers.
- Resolve complex network-noise issues by enhancing alarm correlation and platform stability
- Maintain a high-availability environment handling ~400K standing alarms through monitoring and upgrades
- Perform system maintenance and version upgrades to ensure reliability and scalability
- Onboard new customers by designing and deploying advanced correlation scenarios
- Validate solutions via UAT and manage production rollout
- Strengthen monitoring workflows to reduce false positives and improve operational efficiency
Delivery Project Lead
Huawei Technologies India Pvt Ltd
10.2016 - 11.2019
- Architected telecom fault-management platforms using Huawei-customized IBM Netcool, integrating multi-vendor networks via SNMP, Syslog, CORBA, and Kafka.
- Led on-site solution design, automation, FCAPS integrations, zero-touch deployments, and major upgrades across global telecom programs.
- Delivered business-critical OSS transformations, improving operational visibility, incident response, and system reliability at scale.
IT Analyst
Tata Consultancy Services Limited
02.2012 - 10.2016
- Led L3 and L2 teams delivering resilient IBM Netcool production support across multi-vendor environments
- Implemented RCA, SIA, and customer-defined correlation automation to optimize alarm handling and operational efficiency.
- Owned requirements, SIT/UAT, training, and customer engagements, ensuring successful delivery including Vodafone UK POC
Education
Bachelor of Technology (B.Tech) -
West Bengal University of Technology (WBUT)
01.2011
Higher Secondary -
Memari VM Institution , Percentage: 69.4%
04-2007
Secondary -
Memari VM Institution, Percentage: 86.4
01.2005
Skills
- IBM Cloud Pak for AIOps
- Netcool Operations Insight (NOI)
- Shell Scripting
- Perl Script
- Python
- PLSQL
- Linux System Administration
- Docker
- Kubernetes
- GIT
- Jenkins
- Ansible
- AWS/OCI Basics
- Grafana Visualization
- Elastic Search and Kibana Visualization
- Leadership
- Customer engagement
- Product demonstration
- Solution selling
- Project scoping
- Proof of concept
- Technical presentations
AWARDS
- Spot Award-Onsite POC Support - Oracle - 2025
- Spot Award-Winning Deal - Oracle - 2023
- Future Star-Awards for Excellence - Huawei - 2019
- Technical Pacesetter-Awards for Excellence - Huawei - 2018
- Excellent Team Award-Awards for Excellence - Huawei-2017
- Best Team-Exceptional Project Delivery-TCS-2015
Certification
Oracle Cloud Infrastructure 2025 AI Foundations Associate
Timeline
Presales Consultant
Oracle Solution Services India
11.2022 - Current
Subject Matter Expert
Nokia Solutions and Network India
01.2020 - 10.2022
Delivery Project Lead
Huawei Technologies India Pvt Ltd
10.2016 - 11.2019
IT Analyst
Tata Consultancy Services Limited
02.2012 - 10.2016
Bachelor of Technology (B.Tech) -
West Bengal University of Technology (WBUT)
Higher Secondary -
Memari VM Institution , Percentage: 69.4%
Secondary -
Memari VM Institution, Percentage: 86.4