Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tanjila Vhora

Anand

Summary

Experienced Retail Manager with [1.6] years of success in driving sales, managing operations, and leading teams. Skilled in enhancing customer satisfaction, optimizing inventory, and improving profitability. Strong leadership abilities, with a focus on achieving goals and fostering a positive, productive store environment.

Overview

2
years of professional experience

Work History

Gallops Hospitality
Anand

Retail Manager
07.2023 - Current

Job overview

  • Hire, train, and schedule staff, ensuring proper staffing levels for shifts.
  • Lead, motivate, and coach team members to maintain high performance and excellent customer service.
  • Ensure a high level of customer satisfaction by addressing complaints, resolving issues, and maintaining a friendly, welcoming atmosphere.
  • Monitor customer service quality and provide guidance to staff on improving the customer experience.
  • Oversee inventory levels to ensure that the restaurant has sufficient supplies, including food, drinks, and other materials.
  • Implement strategies to boost sales and meet financial goals, including promoting menu items and creating upselling opportunities.
  • Monitor sales trends and adjust operations as needed to optimize profits.
  • Supervise the restaurant's daily operations, ensuring everything runs smoothly from opening to closing.
  • Enforce health, safety, and hygiene standards, ensuring compliance with local regulations.
  • Ensure the restaurant environment is clean, well-maintained, and comfortable for customers.
  • Monitor customer feedback and review platforms to improve the restaurant's reputation and attract repeat business.

Education

I.P. Mission Girls High School
Anand

H.S.C
03-2019

I.P. Mission Girls High School
Anand

S.S.C
03-2017

Skills

  • Customer Service Excellence
  • Staff Management
  • Inventory Management
  • Sales & Revenue Growth
  • Operational Efficiency
  • Budgeting & Cost Control
  • Conflict Resolution
  • Food Safety & Quality Standards
  • Time Management
  • Communication Skills
  • Point of Sale (POS) Systems

Timeline

Retail Manager

Gallops Hospitality
07.2023 - Current

I.P. Mission Girls High School

H.S.C

I.P. Mission Girls High School

S.S.C

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Tanjila Vhora