Sujan Raj R P
#7-5-116, Bangar Nilaya, Jawahar Nagar
Raichur
Summary
Professional with robust experience in network analysis and strong foundation in network infrastructure, troubleshooting, and optimization. Known for effective collaboration in team settings and driving results through adaptive problem-solving and strategic planning. Expertise in network security, data management, and system performance, with reliable and flexible approach to meet evolving demands. Experienced in Cisco devices, and Cisco Meraki wireless technology hardware.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Network Analyst
HCL Technologoes
07.2022 - 05.2025
- Managed and provided support to 65 hospitals and 450 healthcare facilities for Tenet Healthcare Company of USA by handling wireless devices and L2/L3 Network devices remotely.
- Coordination with various vendors for HW replacement of NW devices and L2/L3 Network Team & ISP for priority 1 & 2 cases / Network outage.
- Maintained Security Compliance for Network Devices and performed required monitoring, logging, and reporting tasks.
- Developed Technical Skills to T/S any network issues and resolve it in a timely manner. Perform root cause analysis of raised issues.
- Implemented change request for network related changes to support project requirement.
- Collaborated with cross-functional teams to define access requirements and implement least-privilege access principles for various applications and systems.
- Rollout new network and security changes post successful testing.
- Provided end-user support for IAM-related issues, including password resets, account lockouts, and access requests.
- Troubleshoot, optimize, and test static and dynamic routing protocols such as EIGRP, OSPF, and BGP.
- Establish, maintain, and improve relationships with clients and vendors for employers’ satisfaction.
- Participated in security incident response and investigation related to identity or access-related breaches, supporting root cause analysis and remediation.
- Document network configurations, procedures, and troubleshooting steps for knowledge sharing.
Technical Support Lead
HCL Canada Inc.
07.2021 - 07.2022
- Handled 5-6 different clients and processed an average of 30-40 inbound calls. Also handled multiple calls and chats simultaneously.
- Collaborated with product development teams for timely identification of bugs and software improvements, contributing to overall product quality enhancement.
- Continuously updated personal technical expertise to stay current with industry advancements and best practices.
- Identified patterns in customer feedback data; implemented corrective actions which improved NPS scores significantly over time.
- Served as an escalation point for high-visibility, mission-critical incidents, coordinating resources and managing communication with stakeholders to ensure timely resolution.
- Improved first-call resolution rates with thorough troubleshooting techniques and extensive product knowledge.
Advisor I, Technical Support
Concentrix Technologies Canada
07.2020 - 07.2021
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Processed an average of 30 inbound calls and provided technical support for Apple Company of USA.
- Provided real-time 24/5 support to everyday users of Apple products and services (iPhone, MacBook’s, Apple care, and Watches).
- Resolved customer complaints and concerns with strong verbal and negotiation skills.
- Researched, documented, and escalated cases to higher levels of support according to internal procedures.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Teaching Assistant
Dalhousie University
01.2020 - 03.2020
- Taught small groups of students focused on specific parts of coursework.
- Prepared lessons according to course outline to convey all required material and deepen student understanding of subject matter.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Master of Engineering - Internetworking
Dalhousie University
Halifax 09.2018 - 05.2020
Bachelor of Engineering - Instrumentation Technology
R.V. College of Engineering (RVCE)
Bengaluru 08.2013 - 05.2017
Skills
Cisco Routing and Switching Protocols
CCNA
Cisco devices
Network device monitoring
Incident and change management
Network Access and IP services
Salesforce
Microsoft office and ServiceNow platform
Ether-vision, CA Spectrum, Net Flow, Cisco Meraki
Wireless controllers
Network & Security Fundamentals
Network Troubleshooting
End User Support
Certification
Microsoft SC-900, 2022
Timeline
Network Analyst
HCL Technologoes
07.2022 - 05.2025
Technical Support Lead
HCL Canada Inc.
07.2021 - 07.2022
Advisor I, Technical Support
Concentrix Technologies Canada
07.2020 - 07.2021
Teaching Assistant
Dalhousie University
01.2020 - 03.2020
Master of Engineering - Internetworking
Dalhousie University
09.2018 - 05.2020
Bachelor of Engineering - Instrumentation Technology
R.V. College of Engineering (RVCE)
08.2013 - 05.2017
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