Sujata Avadoba

Sr. Associate Application Specialist

Pune

Summary

Dynamic Sr. Associate at Fiserv with a proven track record in reducing system downtime and streamlining application deployment. Adept at working in fast-paced environments, collaborating with cross-functional teams, and providing exceptional technical support to end users. Strong problem-solving abilities with a keen eye for process improvements and automation. Committed to delivering high-quality support, minimizing downtime, and enhancing system efficiency.

Overview

years of professional experience

Work History

Sr. Associate

Fiserv

10.2019 - Current

Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations.
Promptly respond to alerts.
Participate in Deployment related support and System Sanity check activities.
Handle Incident bridge calls on need basis.
Manage assigned tickets by providing analysis and solution where applicable.
Collaborating with cross-functional teams.
Managing incident lifecycle following ITIL framework.
Identifying potential issues and establishing root causes of application errors.
Maintaining and updating technical documents and procedures.
Validating and resolving client issues to ensure satisfaction before closing inquiries.
Created proofs of concept for innovative new solutions.

Education

B.Tech. - Information Technology

Walchand College of Engineering

Sangli

04.2001 -

Skills

Splunk

Timeline