Summary
Overview
Work History
Education
Skills
Languages
Fitness Activities, Strategy Games, Creative Writing or Blogging and Gardening
Timeline
Generic

Sujata Behura

Summary

Results-oriented professional with 3 years of customer service experience and 7 months in warehouse operations. Skilled in managing high volumes of customer interactions via phone, email, chat, and social media using CRM tools such as Salesforce and Freshdesk. Proven ability to resolve issues efficiently, meet KPIs, and maintain customer satisfaction. Experienced in warehouse tasks including order picking, packing, labeling, and inventory checks while adhering to safety and hygiene protocols. Strong multitasker with excellent communication, time management, and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Warehouse Operative

Gi Group
01.2025 - Current
  • Prepared and labeled product packages accurately.
  • Maintained hygiene and quality across production lines.
  • Removed defective items and upheld food safety regulations.

Customer Support Representative

Dhani Loans and Services Ltd (formerly IndiaBulls Consumer Finance Ltd)
12.2020 - 11.2023
  • Handled 100+ inbound and outbound customer calls, emails, and live chats daily, providing prompt, accurate, and empathetic support
  • Escalated unresolved or complex cases to specialized departments and monitored progress to ensure timely closure.
  • Responded to customer complaints on social media channels, protecting brand reputation and ensuring positive engagement.
  • Tracked key performance metrics including Average Handling Time (AHT), daily ticket volumes, and CSAT scores.
  • Prepared daily and weekly performance reports for management review and quality assurance.
  • Collaborated with cross-functional teams to streamline service workflows and improve customer experience.
  • Applied de-escalation techniques and active listening to retain customers and reduce churn.

Education

Masters - MSc in Project Management

BPP
04.2025

Bachelor’s - Bachelor of Business Administration

Punjab University
12.2020

Secondary School certificate - Commerce

International Public School
03.2017

Higher School certificate - undefined

International Public School
03.2016

Skills

  • Shipping and receiving
  • Packaging and labeling
  • Forklift operation
  • Inventory tracking
  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Call center experience
  • Client relations
  • Customer satisfaction measurement
  • CRM software
  • Call handling

Languages

English, Hindi, Punjabi, Odisa

Fitness Activities, Strategy Games, Creative Writing or Blogging and Gardening

Together, these hobbies form a robust triad: fitness fuels your body and emotional vitality. strategy games sharpen your mind and reinforce strategic thinking. writing deepens introspection and strengthens communication skills. Blending these pursuits supports holistic growth—promoting physical health, mental agility, creative insight, and emotional balance, all while offering meaningful and enjoyable ways to unwind and thrive.

Timeline

Warehouse Operative

Gi Group
01.2025 - Current

Customer Support Representative

Dhani Loans and Services Ltd (formerly IndiaBulls Consumer Finance Ltd)
12.2020 - 11.2023

Bachelor’s - Bachelor of Business Administration

Punjab University

Secondary School certificate - Commerce

International Public School

Higher School certificate - undefined

International Public School

Masters - MSc in Project Management

BPP
Sujata Behura