Sujata Chavan
Customer Support
Pune
Summary
Dynamic Customer Support Executive with a proven track record at BNY Mellon Technology, adept at enhancing customer satisfaction through effective complaint resolution and empathetic communication. Skilled in data reconciliation and trend analysis, I streamline processes to foster loyalty and drive repeat business, consistently delivering exceptional service under pressure.
Overview
7
7
years of professional experience
Work History
Customer Support Executive
BNY Mellon Technology
03.2022 - 11.2025
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Developed and maintained FAQ section, reducing incoming query volume.
Customer Service Representative
Dassault Systemes
12.2018 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved queries via chat/email/skype call support within SLA
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Engineering - Mechanical Engineering
Dr D Y Patil Institute Of Technology
Pimpri,Pune 04.2001 -
Skills
Customer inquiry management (CIM)
JIRA/Confluence/SharePoint/Peoplesoft/Excel/ServiceNow
Trend detection and analysis
Data reconciliation reporting
Complaint handling
Complaint resolution
Problem-solving
Excellent communication
Time management
Timeline
Customer Support Executive
BNY Mellon Technology
03.2022 - 11.2025
Customer Service Representative
Dassault Systemes
12.2018 - 02.2022
Bachelor of Engineering - Mechanical Engineering
Dr D Y Patil Institute Of Technology
04.2001 -
Similar Profiles
Krishnaraja GanapathyKrishnaraja Ganapathy
Application Development Manager at BNY Mellon Technology India Pvt Ltd – Pershing TechnologyApplication Development Manager at BNY Mellon Technology India Pvt Ltd – Pershing Technology
Saravanan JGSaravanan JG
Data Engineer at BNY Mellon Technology India Pvt LtdData Engineer at BNY Mellon Technology India Pvt Ltd
Prem Kirandeep MathiPrem Kirandeep Mathi
ESP Engineer at BNY Mellon TechnologyESP Engineer at BNY Mellon Technology
Priyanka WadvalePriyanka Wadvale
QA Engineer at Web Tree IT SolutionsQA Engineer at Web Tree IT Solutions
Raghvendra SinghRaghvendra Singh
Test Engineer at SGS INDIA PVT LTDTest Engineer at SGS INDIA PVT LTD