Sujata KH
Printing Engineer
Bangalore,Karnataka
Summary
/ Seeking suitable position in Technical Support /Implementation with a reputed organization
Overview
3
3
years of post-secondary education
26
26
years of professional experience
Work History
Quality Assurance Executive
Manipal Press Pvt Ltd
Manipal, Karnataka
11.1999 - 01.2003
- Monitor while processing the Security instruments with Magnetic, Character Recognition (MICR), ensuring the density & optical projection of MICR E 13B characters also quality & signal strength of magnetic inks.
- Ensure absolute control at every stage from receipt of Order to dispatch of the finished product.
- Periodic audit once in a month.
- Implement the new quality procedures in Security Printing division & Continuous Stationery division.
- Expanded the existing procedure.
Project head
Bodhi Professional Solutions Pvt Ltd
Bangalore, IN
02.2016 - Current
- Maintain Australian MIS software, Involved to develop new feature, customize, support, Implement.
- Leading presales, Implementation, and responsible for revenue drive.
- Have high aspiration to grow in the software product life cycle with long term commitment.
- Presales demo.
- Post-sales support, revenue generation and achieve Target.
- Coordinating with core team and customers for day to day activities.
- Electronics for Imaging.
Senior Technical Support Analyst
efi
Bangalore, Karnataka
02.2016 - 10.2019
- Installation and configuration of software on independent sever and all the client workstations.
- Handling Network issues, Add roles like IIS, Microsoft framework, Port, antivirus issues and configuring the same.
- Implementation of software for Indian and Srilanka customers.
- Provide feedback to the Product team in order to continuously evolve our Product suit.
- Effective Knowledge on Jira, Sales force, confluence, Sales force article writing etc.
- Working with Finance team for AMC payment collection and renewal of the Software.
- As a member of Global support team aimed for excellence and effective resolution.
- Designed the process to figure out the ways to stop the reoccurring issues in their tracks.
- Interact with all the levels of customer organization from senior Management to the operator level- Internal ,External customers and stakeholders.
- Test, Analyze, organize and report on progress of ongoing customer issues.
- Ensure accuracy/accountability/progress of issues through data and Reporting Tools.
- Monitor Global support Queue, Focusing on the customer local time zone and milestone violations.
- Conduct outreach Programs as required and work closely with customers to understand, prioritize, and manage outstanding support cases.
- Assist with out of hours support as required on rotational basis.
- Extended Technical online support for US and UK customers.( Installation, Configuration of related components, Drivers).
- Provide feedback to the Product team in order to continuously evolve our Product suit.
- Interact with all the levels of customer organization from senior Management to the operator level- Internal, External customers and stakeholders.
- Test, Analyze, organize and report on progress of ongoing customer issues.
- Ensure accuracy/accountability/progress of issues through data and Reporting Tools.
- Monitor Global support Queue, Focusing on the customer local time zone and milestone violations.
- Conduct outreach Programs as required and work closely with customers to understand, prioritize, and manage outstanding support cases.
- Assist with out of hours support as required on rotational basis.
- Actively involved in Article writing for the provided solutions.
Technical Support Manager
Infosense Technologies Private Ltd, Presently Only Group
Bangalore, Karnataka
06.2009 - 02.2016
- Installation and configuration of Shuttleworth software on independent sever and all the client workstations.
- Handling Network issues, Add roles like IIS, Microsoft framework, Port, antivirus issues and configuring the same.
- Implementation of software for Indian and Srilanka customers.
- Successfully implemented Tally Integration to MIS.
- Provide feedback to the Product team in order to continuously evolve our Product suit.
- Working with Finance team for AMC payment collection and renewal of the Software.
- As a member of support team always aimed for Excellence.
- Designed the process to figure out the ways to stop the reoccurring issues in their tracks.
- Interact with all the levels of customer organization from senior Management to the operator level- Internal,External customers and stakeholders.
- Test, Analyse, organize and report on progress of ongoing customer issues.
- Ensure accuracy/accountability/progress of issues through data and Reporting Tools.
- Conduct outreach Programs as required and work closely with customers to understand, prioritise, and manage outstanding support cases.
- Monitor the support Queue, Focusing on the customer local time zone and milestone violations.
- Assist with out of hours support as required on rotational basis.
Technical Support Manager
Bodhi Professional Solutions Pvt. Ltd, Bangalore
Bangalore, Karnataka
01.2005 - 06.2009
- As a part of the Technical Support team at Bodhi Professional Solution's along with Core Suppliers, implemented the workflow solutions and helping them in customizing the software's as per the customer's requirements.
- Implementation of the effective processes and methodologies to enhance productivity in enabling solutions/applications.
- Configuring the software for the customer need's to drive different devices like CtF, CtP and Inkjet Proofer's and imparted training on the same.
- Educating the Customer on the usage of company's core products and resolving their issues attached to it.
- Hands on Experience in configuring, working on and troubleshooting:.
- RIP's (Raster Image Processor) viz.
- Harlequin RIP (with FM, FAM), New Age RIP, Torrent RIP, Express RIP, Xitron's Navigator RIP.
- Imposition software viz..Brainnew postRIP, Proofing Software viz.
- STAR PROOF from ISI Graphics.(Dot proofing),GMG colour.
- ECONO INK- CIP3, CIP4 modules.
- Color Management System instruments which includes Gretag Macbeth's (now X-Rite) SpectroEye, Exact, D19C, Densi Eye-700, Eye One Match for calibrating Monitor, X-Rite 500 series for measuring the press densities and X-Rite transmission densitometer, DTP-41 reflection densitometer, iC-Plate2, i1-Publish.
- Installation and working knowledge of Mac's, PC's, and Inkjet Printer's like EPSON, HP.
- Mellow color–Print standardization software.
- Implemented the press calibration successfully Thomson press, Dinamalar, DNA, Times of India., Received spot award for GST Implementation Electronics for Imaging.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Quality Assurance Executive
Manipal Press
11.1999 - 01.2003
Education
B.E - Printing Technology
MANIPAL INSTITUTE oF TECHNOLOGY
07.1997 - 08.2000
Skills
Printing ERP
undefinedTimeline
Project head
Bodhi Professional Solutions Pvt Ltd
02.2016 - Current
Senior Technical Support Analyst
efi
02.2016 - 10.2019
Technical Support Manager
Infosense Technologies Private Ltd, Presently Only Group
06.2009 - 02.2016
Technical Support Manager
Bodhi Professional Solutions Pvt. Ltd, Bangalore
01.2005 - 06.2009
Quality Assurance Executive
Manipal Press Pvt Ltd
11.1999 - 01.2003
Quality Assurance Executive
Manipal Press
11.1999 - 01.2003
B.E - Printing Technology
MANIPAL INSTITUTE oF TECHNOLOGY
07.1997 - 08.2000
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