Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sujata KH

Printing Engineer
Bangalore,Karnataka

Summary

/ Seeking suitable position in Technical Support /Implementation with a reputed organization

Overview

3
3
years of post-secondary education
26
26
years of professional experience

Work History

Quality Assurance Executive

Manipal Press Pvt Ltd
Manipal, Karnataka
11.1999 - 01.2003
  • Monitor while processing the Security instruments with Magnetic, Character Recognition (MICR), ensuring the density & optical projection of MICR E 13B characters also quality & signal strength of magnetic inks.
  • Ensure absolute control at every stage from receipt of Order to dispatch of the finished product.
  • Periodic audit once in a month.
  • Implement the new quality procedures in Security Printing division & Continuous Stationery division.
  • Expanded the existing procedure.

Project head

Bodhi Professional Solutions Pvt Ltd
Bangalore, IN
02.2016 - Current
  • Maintain Australian MIS software, Involved to develop new feature, customize, support, Implement.
  • Leading presales, Implementation, and responsible for revenue drive.
  • Have high aspiration to grow in the software product life cycle with long term commitment.
  • Presales demo.
  • Post-sales support, revenue generation and achieve Target.
  • Coordinating with core team and customers for day to day activities.
  • Electronics for Imaging.

Senior Technical Support Analyst

efi
Bangalore, Karnataka
02.2016 - 10.2019
  • Installation and configuration of software on independent sever and all the client workstations.
  • Handling Network issues, Add roles like IIS, Microsoft framework, Port, antivirus issues and configuring the same.
  • Implementation of software for Indian and Srilanka customers.
  • Provide feedback to the Product team in order to continuously evolve our Product suit.
  • Effective Knowledge on Jira, Sales force, confluence, Sales force article writing etc.
  • Working with Finance team for AMC payment collection and renewal of the Software.
  • As a member of Global support team aimed for excellence and effective resolution.
  • Designed the process to figure out the ways to stop the reoccurring issues in their tracks.
  • Interact with all the levels of customer organization from senior Management to the operator level- Internal ,External customers and stakeholders.
  • Test, Analyze, organize and report on progress of ongoing customer issues.
  • Ensure accuracy/accountability/progress of issues through data and Reporting Tools.
  • Monitor Global support Queue, Focusing on the customer local time zone and milestone violations.
  • Conduct outreach Programs as required and work closely with customers to understand, prioritize, and manage outstanding support cases.
  • Assist with out of hours support as required on rotational basis.
  • Extended Technical online support for US and UK customers.( Installation, Configuration of related components, Drivers).
  • Provide feedback to the Product team in order to continuously evolve our Product suit.
  • Interact with all the levels of customer organization from senior Management to the operator level- Internal, External customers and stakeholders.
  • Test, Analyze, organize and report on progress of ongoing customer issues.
  • Ensure accuracy/accountability/progress of issues through data and Reporting Tools.
  • Monitor Global support Queue, Focusing on the customer local time zone and milestone violations.
  • Conduct outreach Programs as required and work closely with customers to understand, prioritize, and manage outstanding support cases.
  • Assist with out of hours support as required on rotational basis.
  • Actively involved in Article writing for the provided solutions.

Technical Support Manager

Infosense Technologies Private Ltd, Presently Only Group
Bangalore, Karnataka
06.2009 - 02.2016
  • Installation and configuration of Shuttleworth software on independent sever and all the client workstations.
  • Handling Network issues, Add roles like IIS, Microsoft framework, Port, antivirus issues and configuring the same.
  • Implementation of software for Indian and Srilanka customers.
  • Successfully implemented Tally Integration to MIS.
  • Provide feedback to the Product team in order to continuously evolve our Product suit.
  • Working with Finance team for AMC payment collection and renewal of the Software.
  • As a member of support team always aimed for Excellence.
  • Designed the process to figure out the ways to stop the reoccurring issues in their tracks.
  • Interact with all the levels of customer organization from senior Management to the operator level- Internal,External customers and stakeholders.
  • Test, Analyse, organize and report on progress of ongoing customer issues.
  • Ensure accuracy/accountability/progress of issues through data and Reporting Tools.
  • Conduct outreach Programs as required and work closely with customers to understand, prioritise, and manage outstanding support cases.
  • Monitor the support Queue, Focusing on the customer local time zone and milestone violations.
  • Assist with out of hours support as required on rotational basis.

Technical Support Manager

Bodhi Professional Solutions Pvt. Ltd, Bangalore
Bangalore, Karnataka
01.2005 - 06.2009
  • As a part of the Technical Support team at Bodhi Professional Solution's along with Core Suppliers, implemented the workflow solutions and helping them in customizing the software's as per the customer's requirements.
  • Implementation of the effective processes and methodologies to enhance productivity in enabling solutions/applications.
  • Configuring the software for the customer need's to drive different devices like CtF, CtP and Inkjet Proofer's and imparted training on the same.
  • Educating the Customer on the usage of company's core products and resolving their issues attached to it.
  • Hands on Experience in configuring, working on and troubleshooting:.
  • RIP's (Raster Image Processor) viz.
  • Harlequin RIP (with FM, FAM), New Age RIP, Torrent RIP, Express RIP, Xitron's Navigator RIP.
  • Imposition software viz..Brainnew postRIP, Proofing Software viz.
  • STAR PROOF from ISI Graphics.(Dot proofing),GMG colour.
  • ECONO INK- CIP3, CIP4 modules.
  • Color Management System instruments which includes Gretag Macbeth's (now X-Rite) SpectroEye, Exact, D19C, Densi Eye-700, Eye One Match for calibrating Monitor, X-Rite 500 series for measuring the press densities and X-Rite transmission densitometer, DTP-41 reflection densitometer, iC-Plate2, i1-Publish.
  • Installation and working knowledge of Mac's, PC's, and Inkjet Printer's like EPSON, HP.
  • Mellow color–Print standardization software.
  • Implemented the press calibration successfully Thomson press, Dinamalar, DNA, Times of India., Received spot award for GST Implementation Electronics for Imaging.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.

Quality Assurance Executive

Manipal Press
11.1999 - 01.2003

Education

B.E - Printing Technology

MANIPAL INSTITUTE oF TECHNOLOGY
07.1997 - 08.2000

Skills

Printing ERP

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Timeline

Project head

Bodhi Professional Solutions Pvt Ltd
02.2016 - Current

Senior Technical Support Analyst

efi
02.2016 - 10.2019

Technical Support Manager

Infosense Technologies Private Ltd, Presently Only Group
06.2009 - 02.2016

Technical Support Manager

Bodhi Professional Solutions Pvt. Ltd, Bangalore
01.2005 - 06.2009

Quality Assurance Executive

Manipal Press Pvt Ltd
11.1999 - 01.2003

Quality Assurance Executive

Manipal Press
11.1999 - 01.2003

B.E - Printing Technology

MANIPAL INSTITUTE oF TECHNOLOGY
07.1997 - 08.2000

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Sujata KHPrinting Engineer