Sujata Mandal

Currently serving as a Professional Hotel Butler at ITC Royal Bengal, Kolkata. Focusing on providing exceptional customer service by anticipating guest needs, managing sophisticated requests, and ensuring a memorable stay for clientele by upholding the highest standards of hospitality.

Participated in an intensive Butler Training Program at ITC Royal Bengal, located in Kolkata. Gained hands-on experience in hospitality management, enhancing customer service, and mastering etiquette and protocol standards.

Contributed to the pre-opening team at Mementos By ITC Hotels, Ekaaya, Udaipur, focusing on enhancing guest dining experiences. Assisted in establishing food and beverage service standards and workflows, ensuring high-quality hospitality aligned with luxury benchmarks.

At ITC Royal Bengal in Kolkata, served as a dedicated Food and Beverage Associate (Hostess), excelling in a fast-paced hospitality environment. Demonstrated superior customer service skills by welcoming guests and also managing guest interactions with professionalism and warmth, ensuring a memorable dining experience. Played a crucial role in maintaining high service standards and operational efficiency.

Participated in an intensive vocational training program at ITC Royal Bengal, focusing on developing industry-relevant skills. Engaged in hands-on projects, gaining practical knowledge and experience in a dynamic professional environment. Contributed to team objectives and collaborated effectively with senior staff to achieve my goal of being a hospitality professional.