Summary
Overview
Work History
Education
Skills
Websites
Educationandpersonalhighlights
Fathername
Disclaimer
Cocurricularactivitiesawardsandachievements
Coremanagementcompetencies
Timeline
Generic
Sujata Panwar

Sujata Panwar

Noida

Summary

Accomplished in enhancing employee relations and resolving workplace conflicts, I leveraged strong communication and adaptability at US Tech Solutions to mediate disputes and ensure compliance. Skilled in Microsoft Office and continuous learning, I significantly improved client satisfaction and streamlined the post-onboarding process, demonstrating a commitment to excellence and leadership in HR management.

Overview

7
7
years of professional experience

Work History

Senior Executive Employee Relations

US Tech Solutions
Noida
03.2024 - Current
  • Served as a trusted point of contact for employee concerns. Mediated and resolved workplace conflicts while maintaining a positive work environment.
  • Ensured compliance with labor laws and organizational policies.
  • Handled employment contracts, terminations, and other legal documentation.
  • Administered employee benefits programs, including enrollments and changes.
  • Single point of contact for major clients such as Google, Walmart, Nike, Sutter Health, Raytheon, Vertex, Baker Hughes, etc..
  • Overseeing the timesheet submission process, initiating terminations, and ensuring the entire post-onboarding lifecycle runs hassle-free.

Consultant, Employee Relations (US HR)

AgreeYa Solutions
05.2023 - 01.2024
  • Managed employee orientation, termination, and equipment tracking and return procedures
  • Monitored the progress of timesheets, managed grievance processes, resolved employee complaints, as well as provided employee feedback
  • Promptly investigated and resolved vital employee relations challenges
  • Coordinated with the delivery team, Payroll, Finance, Benefits, Timesheet, and Legal teams to address questions and concerns employees may have regarding timekeeping, payments, costs, insurance, and other relevant matters
  • Expertise in managing clients in the Healthcare, non-IT, and IT domains
  • Worked extensively on generating reviews for the organization on platforms like Google, Glassdoor and AmbitionBox

Team lead, Employee relations (US HR)

eTeam Inc.
01.2022 - 04.2023
  • Managed the documentation and payments for W2, T4, IC, and C2C client and supervised the day-to-day activities of the team
  • Kept track of the project's progress, including defining deadlines for tasks and planning the timely release of reports and client audits
  • Conducted team meetings and gave training so the team was up to date on the most recent updates

Senior Executive HR, Employee Relations (US HR)

eTeam Inc.
01.2020 - 01.2022
  • Managed employee orientation, termination, and equipment tracking and return procedures
  • Monitored the progress of timesheets, managed grievance processes, resolved employee complaints, as well as provided employee feedback
  • Promptly investigated and resolved vital employee relations challenges
  • Coordinated with the delivery team, Payroll, Finance, Benefits, Timesheet, and Legal teams to address questions and concerns employees may have regarding timekeeping, payments, costs, insurance, and other relevant matters
  • Maintaining a portfolio of almost 100+ active US and Canadian consultants
  • Facilitated chat support for contractors at HubSpot and guided them to the relevant team or point of contact for any inquiries
  • Experienced working with clients like BD-DTS, Pfizer, Sanofi, Celgene, Motorola, CVS Health, Manulife US and Canada, TEVA, Allergan, Alexon, AbbVie, Baxter Healthcare, and IQVIA
  • IQN, Fieldglass, Beeline, Prowand, Vndly, and Econometrics are some of the most extensively utilized vendor management systems

Senior Customer Service Executive

Teleperformance D.I.B.S.
12.2017 - 01.2019
  • Overseeing the audit process and ensuring the team adheres to auditing standards and guidelines.
  • Coordinate the audit plan, set objectives for the team, review audit findings, and prepare final reports.
  • Maintained accurate records of all bookings, including cancellations and no-shows.
  • Used the SAP portal to help manage and streamline the booking process, track inventory, and ensure accurate billing and reporting.
  • Conducted regular audits of existing booking systems in order to detect errors or discrepancies.

Education

Bachelor of Commerce -

Maharaja Agrasen Himalayan Garhwal University

Intermediate - Commerce

St. Mary's School

Metric - 10th

St. Thomas College

Skills

  • Strong verbal and written communication skills
  • Adaptability in leadership style
  • Workload management
  • Setting priorities
  • Continuous learning
  • Microsoft Office
  • Job diva
  • Keka

Websites

Educationandpersonalhighlights

  • Bachelor of Commerce, Maharaja Agrasen Himalayan Garhwal University
  • Intermediate (Commerce), St. Mary's School
  • Metric (10th), St. Thomas College

Fathername

Mr. Tirlok Singh Panwar

Disclaimer

I hereby declare that the information above is accurate to the best of my knowledge and that I am responsible for the veracity of the information.

Cocurricularactivitiesawardsandachievements

  • Contributed to the Content Writing Committee for the school publications.
  • Participated in debate/Elocution competitions at both school and college levels.
  • Recognized as the top performer at both Teleperformance and eTeam.
  • Received accolades for maintaining perfect attendance throughout 2020 and 2021 at eTeam.

Coremanagementcompetencies

  • Strong verbal and written communication skills, including the ability to articulate ideas clearly and effectively.
  • Capacity to adapt leadership style to different situations and individuals to maximize team performance.
  • A structured approach for managing workload and setting priorities.
  • Always learning and accepting of new challenges and ability to pick up new applications.

Timeline

Senior Executive Employee Relations

US Tech Solutions
03.2024 - Current

Consultant, Employee Relations (US HR)

AgreeYa Solutions
05.2023 - 01.2024

Team lead, Employee relations (US HR)

eTeam Inc.
01.2022 - 04.2023

Senior Executive HR, Employee Relations (US HR)

eTeam Inc.
01.2020 - 01.2022

Senior Customer Service Executive

Teleperformance D.I.B.S.
12.2017 - 01.2019

Bachelor of Commerce -

Maharaja Agrasen Himalayan Garhwal University

Intermediate - Commerce

St. Mary's School

Metric - 10th

St. Thomas College

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