Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Puja Sharma

Delhi

Summary

Motivated and responsible individual with a strong work ethic and a willingness to learn. Able to handle tasks efficiently, work well with others, and adapt to new challenges. Looking to contribute to a team-oriented environment and grow professionally.

Overview

6
6
years of professional experience

Work History

EFC India Limited

Community Executive
Delhi
11.2024 - Current
  • Provided high-level administrative support to senior management, including calendar management, travel coordination, and meeting preparation.
  • Maintained confidential records, prepared detailed reports, and improved document workflow using Microsoft SharePoint and Excel automation.
  • Processing Invoices Checking & Entering data in the register & updating the same in the online excel File
  • Coordinated corporate events, handled vendor negotiations, and ensured compliance with internal policies.
  • Preparing & Scheduling MMR & MOM - EFC
  • Co ordinating and maintaining working relationship with the building management and security of OFFICE
  • Collecting & Forwarding Tax Declaration documents
  • Invoice collection and submission start of the month and follow up.
  • Managed end-to-end client onboarding and offboarding processes, ensuring smooth transitions, timely documentation, and coordination across departments.
  • Built and maintained strong client relationships by serving as the primary point of contact, addressing queries promptly, and providing consistent follow-up support.

Front Desk Executive

Hotel Sapphire
Shillong
11.2019 - 11.2024
  • Supervised daily front desk operations, including guest/client reception, appointment scheduling, and phone/email correspondence.
  • Trained, scheduled, and managed a team of front desk staff to ensure professional and efficient service delivery.
  • Handled customer inquiries, complaints, and escalations with diplomacy, maintaining a high level of customer satisfaction.
  • Managed office supplies, vendor coordination, and basic accounting tasks such as invoicing and petty cash reconciliation.
  • Maintained accurate records, logs, and internal databases; ensured compliance with safety and confidentiality protocols.

Education

Bachelor of Arts - Bachelor in Tourism Studies

IGNOU
Shillong
06-2023

Associate of Arts -

Mawprem Modern Higher Sec. School
Shillong
06-2018

Skills

  • Microsoft Excel
  • Office administration
  • Problem-solving skills
  • Leadership qualities
  • Project management
  • Vendor negotiation
  • Client relationship management
  • Administrative support
  • Team collaboration
  • Office management
  • Executive support

Languages

Nepali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

EFC India Limited

Community Executive
11.2024 - Current

Front Desk Executive

Hotel Sapphire
11.2019 - 11.2024

Bachelor of Arts - Bachelor in Tourism Studies

IGNOU

Associate of Arts -

Mawprem Modern Higher Sec. School
Puja Sharma