Puja Sharma
Delhi
Summary
Motivated and responsible individual with a strong work ethic and a willingness to learn. Able to handle tasks efficiently, work well with others, and adapt to new challenges. Looking to contribute to a team-oriented environment and grow professionally.
Overview
6
6
years of professional experience
Work History
EFC India Limited
Community Executive
Delhi
11.2024 - Current
- Provided high-level administrative support to senior management, including calendar management, travel coordination, and meeting preparation.
- Maintained confidential records, prepared detailed reports, and improved document workflow using Microsoft SharePoint and Excel automation.
- Processing Invoices Checking & Entering data in the register & updating the same in the online excel File
- Coordinated corporate events, handled vendor negotiations, and ensured compliance with internal policies.
- Preparing & Scheduling MMR & MOM - EFC
- Co ordinating and maintaining working relationship with the building management and security of OFFICE
- Collecting & Forwarding Tax Declaration documents
- Invoice collection and submission start of the month and follow up.
- Managed end-to-end client onboarding and offboarding processes, ensuring smooth transitions, timely documentation, and coordination across departments.
- Built and maintained strong client relationships by serving as the primary point of contact, addressing queries promptly, and providing consistent follow-up support.
Front Desk Executive
Hotel Sapphire
Shillong
11.2019 - 11.2024
- Supervised daily front desk operations, including guest/client reception, appointment scheduling, and phone/email correspondence.
- Trained, scheduled, and managed a team of front desk staff to ensure professional and efficient service delivery.
- Handled customer inquiries, complaints, and escalations with diplomacy, maintaining a high level of customer satisfaction.
- Managed office supplies, vendor coordination, and basic accounting tasks such as invoicing and petty cash reconciliation.
- Maintained accurate records, logs, and internal databases; ensured compliance with safety and confidentiality protocols.
Education
Bachelor of Arts - Bachelor in Tourism Studies
IGNOU
Shillong06-2023
Associate of Arts -
Mawprem Modern Higher Sec. School
Shillong06-2018
Skills
- Microsoft Excel
- Office administration
- Problem-solving skills
- Leadership qualities
- Project management
- Vendor negotiation
- Client relationship management
- Administrative support
- Team collaboration
- Office management
- Executive support
Languages
Nepali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
EFC India Limited
Community Executive
11.2024 - Current
Front Desk Executive
Hotel Sapphire
11.2019 - 11.2024
Bachelor of Arts - Bachelor in Tourism Studies
IGNOU
Associate of Arts -
Mawprem Modern Higher Sec. School
Similar Profiles
Ahmad BarshaidAhmad Barshaid
Project Engineer at Saudi Aramco - SRACO OSS, Executive Community Service DivisionProject Engineer at Saudi Aramco - SRACO OSS, Executive Community Service Division
Sinead FinucaneSinead Finucane
Acting Head of Service HR at Health Service Executive - Southeast Community HealthcareActing Head of Service HR at Health Service Executive - Southeast Community Healthcare
Aamer NisarAamer Nisar
Community Healthcare Manager (Clinical Services Manager) at Central Meath Healthcare Network, Community Health Organisation 8, Health Services Executive, IrelandCommunity Healthcare Manager (Clinical Services Manager) at Central Meath Healthcare Network, Community Health Organisation 8, Health Services Executive, Ireland
Raman SharmaRaman Sharma
Senior Business Consultant at Infosys ConsultingSenior Business Consultant at Infosys Consulting
Nitika JainNitika Jain
MC Delivery Senior Analyst at AccentureMC Delivery Senior Analyst at Accenture