Sujata Undal
Summary
Dedicated and results-oriented QA professional with over a decade of experience in software testing. Expertise in test planning, execution, and defect management, with a focus on delivering high-quality products. Dedicated to continuous learning and improvement, I am eager to contribute my skills to a collaborative team environment where I can make a significant impact on product quality and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Consultant (QA)
Ernst & Young
Mumbai
08.2022 - 05.2024
- Led a team of software testers in the planning, execution, and reporting of test activities for multiple projects.
- Managed SFDC testing projects with aggressive timelines with multiple customer teams/vendors to deliver quality product on time.
- Collaborated with cross-functional teams, including development, product management, and customer support, to address quality-related issues and drive product enhancements.
- Estimations and Budgeting – Test estimations preparation by analyzing Requirements (Time, Cost, Resources estimations for the QA deliverables).
- Preparation/tracking/monitoring of Project Plan, Team Management – Onboarding team, mentoring, status tracking, issues resolution, requirement analysis, system understanding, test scenarios identification, clarifying issues/flows from SME's, Business Analysts Test Planning - Preparation of Test Strategy/Plan
- Conduct reviews with stakeholders and seek approval.
- Test Design – Preparation of Test Cases into JIRA, thorough reviews of executed test cases prepared by subordinates, provide review comments, suggest corrections, and seek approval
- Identify Test Data requirements and environment readiness.
- Test Execution - Thorough reviews of executed test cases, identify defects, review/route/seek approval from system owner
- Test Closure – Prepare/review Test Summary Report, Deliverables Report, Project Retrospection Report, Traceability Matrix, identification of regression suite for future releases.
- Manage all the deliverables as per the project plan, proactive communication/follow-up with all the project stakeholders, status reporting on a daily and weekly basis with graphical representation
- Risk Management - Identify/analyze/communicate risks at every phase of the project life cycle and mitigate by finding solutions/alternatives
- Conducted regular quality audits and reviews to identify areas for improvement and drive continuous process enhancements.
- Collaborated with development teams to integrate tests into the CI/CD pipeline, enabling early detection and resolution of defects.
- Conducted regular reviews of CI/CD pipeline configurations and workflows to identify opportunities for optimization and improvement.
- Orchestrated API testing initiatives within Agile development projects, ensuring seamless integration and functionality across systems.
- Established QA processes and procedures, including defect tracking and reporting systems, to improve overall product quality and streamline development workflows.
- Handling various organizational level activities like consolidation of weekly status reports for all the projects across all the business units, metric preparation, regression suite identification, timesheet consolidation from the entire team(25-30 members).
- Provided mentorship and coaching to QA team members, fostering a culture of learning and professional growth.
- Strong critical thinking skills to assess complex scenarios, identify potential risks, and devise effective testing strategies. Ability to troubleshoot issues and propose creative solutions to overcome obstacles.
Consultant (QA Lead)
Kiya.ai
Mumbai
04.2021 - 07.2022
- Involving in business requirement calls with BA, Product Owners to get the requirements from business
- Involved in preparing Test plans for Salesforce Features, Data Migration and Data Integration
- Experience in Salesforce.com Sales cloud in Lightning environment
- Worked with Lead, Contacts, Accounts and Opportunities in Sales Cloud application
- Tested SFDC Configuration – Profiles, Permission Sets, Users, Page Layouts, Record Types, Workflows, Approval Process, Case Assignment Rules, Escalation Rules, Validation Rules, Standard objects, Custom Objects & Sharing rules.
- Knowledge of Lookup Relationship and Master-Detail Relationship between objects.
- Performed Smoke, Sanity, System and Regression testing on Salesforce projects.
- Good exposure in administrating and configuring Salesforce.com application.
- Performed Data Migration testing to confirm all the required records extracted from the Siebel systems are imported into the target system (Salesforce) with the help of Data Quality Service tool.
- Used SOQL to fetch and verify data in Standard and Custom objects.
- Performed integration testing from Salesforce to other applications and vice-versa.
- Hands on experience on Profiles, Permission sets and Organization Wide Defaults (OWD).
- Report and manage defects to ensure that all issues are resolved according to established guidelines and expectations.
- Document test results and communicate to Project Management and other Project Stakeholders Assist development team in troubleshooting and determining root cause of application defects and issues.
- Ability to lead a team and project in terms of supporting Salesforce CRM projects
- Tracking the defects and sending status reports to onshore and offshore team members
- Preparing the traceability matrix between requirements and test cases
- Ability to lead a team and project in terms of supporting Salesforce CRM projects
- Preparing the various types of documents based on the topics and uploading the same documents in share point portal for the reference to the Testing team to resolve the defects.
Technical Lead (QA)
CitiusTech
Mumbai
06.2018 - 04.2021
- Complete ownership for all testing across multiple applications build with varied set of tools/technologies.
- Mostly worked with Salesforce - Lead, Contacts, Accounts and Opportunities.
- Actively participated in requirement reviews and gain an understanding on requirement specification document.
- Actively collaborating with developers and business to clarify requirements, especially in terms of testability and consistency.
- Worked in agile SCRUM and mentored junior QA engineers, providing guidance on testing best practices, tools, and techniques.
- Majorly performed User Acceptance Testing including Sanity, Smoke, Regression, and Cross Browser testing Mentoring team to understand the requirement and coordinating during execution
- Preparation of UAT test cases, test scenarios and test data as per the user story.
- Perform test execution on UAT environment and coordinate with developers to address issue found during the UAT phase
- Give walkthrough to the stakeholders and take sign off from them.
- Documented and maintained Release Notes with every release for Audit Trail.
- Conduct the go live and release management activities.
- Defect and Test Management performed in JIRA.
- Assisting with pre and post-production support activities as needed.
Associate Consultant (QA)
Capgemini
Mumbai
05.2014 - 06.2018
- Executed manual test cases and scenarios to ensure the quality and functionality of web and mobile applications.
- Identified, reported, and tracked software defects using Jira & HP QC ensuring timely resolution and closure.
- Collaborated with development and product teams to clarify requirements and resolve issues, contributing to the overall improvement of product quality.
- Participated in sprint planning, daily stand-ups, and retrospective meetings as part of Agile development processes.
- Conducted regression testing to validate software changes and enhancements, minimizing the risk of regression defects.
Education
Bachelor of Engineering Technology - Information Technology
RTMNU
Nagpur, India08.2013
Skills
- Test Planning and Strategy
- Test leadership and management
- Test execution and Daily Reporting
- Agile and Scrum methodologies
- JIRA, Zephyr, TestRail & HP-ALM
- API testing, CI/CD, SQL, ETL, JMeter
- Confluence, Sharepoint, MS Excel
- Salesforce, Healthcare, Insurance, Banking
- Problem solving and decision-making skills
- Strong communication skills
Certification
- Foundation ISTQB certified tester
- Certified Scrum Master from Scrum Alliance
- CP - MAT from Agile Testing Alliance
- PMI - Agile Certified Practitioner from Star Agile
Accomplishments
- Acted as a subject matter expert in software testing, providing training sessions and workshops to share best practices and promote knowledge sharing within the organization
- Received recognition for client value creation for consistently delivering the project with quality
- Received recognition for supportive team member during critical project deliverables
Personal Information
Title: Senior Consultant (QA)
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Senior Consultant (QA)
Ernst & Young
08.2022 - 05.2024
Consultant (QA Lead)
Kiya.ai
04.2021 - 07.2022
Technical Lead (QA)
CitiusTech
06.2018 - 04.2021
Associate Consultant (QA)
Capgemini
05.2014 - 06.2018
Bachelor of Engineering Technology - Information Technology
RTMNU