Sujata Chatterjee

Result-oriented professional with eight years of experience in running hospital administrative functions with key focus on high patient satisfaction & quality patient care services by optimal utilization of resources as well as handholding of key stakeholders. Vast exposure in implementation, evaluation & modification of hospital administrative policies and procedures to optimise resource & utilize capacity across various functions of the organization. Proactively attended to crisis or medical emergency situations. Ascertaining proper development & implementation of administrative policies / SOPs for different areas to ensure smooth day-to-day operations. Played a key role in providing quality patient care services, driving process improvements, setting standards, and ensuring patient satisfaction & other quality parameters of healthcare delivery. Successfully initiated process re-engineering by reducing waiting time and providing patient satisfaction at critical areas like Reception, Registration, Billing, Pharmacy and Report Collection. Effectively managed operations & ensured smooth functioning of the various areas of the hospital.