Sujata Maya Revati Kulabkar

Handle the process from OC receipt to final possession handover

• Follow internal processes and maintain documentation

• Maintain records of customer interactions and handovers

• Streamlined internal processes by integrating CRM software with other business systems, enhancing team efficiency.
• Conducted thorough market research to stay abreast of industry trends and competitor offerings, informing strategic decisions related to CRM management.
• Developed data-driven marketing campaigns for improved client retention and brand loyalty.
• Trained sales team on CRM tools, boosting productivity and lead conversion rates.

Snagging & Quality Coordination

• Conduct snagging inspections with customers

• Track and follow up on closure of observations

• Coordinate with relevant teams for resolution

Handover & Documentation

• Ensure units are ready prior to possession

• Prepare and verify documents such as possession letters, forms, and payment records

• Coordinate with accounts for payment status and closure

• Maintain proper documentation records (physical and digital)

Customer Interaction

• Act as a point of contact for customers after OC

• Respond to queries and provide updates

• Support a smooth possession experience

Coordination

• Work with internal departments including projects, legal, accounts, and facility teams

• Monitor completion of pre- and post-possession activities

Process & Reporting

• Follow standard operating procedures

• Maintain reports and share updates with management

Candidate Requirements

• Optimized customer relationship management processes, enhancing client engagement and satisfaction levels.
• Developed and maintained comprehensive CRM reports, streamlining data access for strategic decision-making.
• Collaborated with cross-functional teams to implement CRM system upgrades, improving operational efficiency.
• Trained team members on CRM best practices, fostering a culture of continuous improvement and knowledge sharing.
• Managed CRM databases, ensuring data integrity and accuracy to support marketing and sales initiatives.
• Enhanced customer relationship management processes by implementing new CRM tools, improving workflow efficiency.
• Developed targeted marketing campaigns based on customer insights, resulting in increased engagement and retention.
• Managed data integrity within CRM systems, ensuring accurate tracking of customer interactions and feedback.
• Collaborated with cross-functional teams to refine customer service protocols, leading to improved satisfaction rates.

UPDATING OF NEW LEAD CRATION IN ERP(IN4VELACITY) AS WELL AS UPDATE MIS

CROSS CHECK ALLOTMENT LETTER, WELCOME CALL WELCOME MAIL SENDING WELCOME KIT TI RESPWCTIE CIENT MAIL LIKE ( BOOKING RECEIPTS, DEMAND AS PER WORK PROGRESS AGREEMENT DRAFT ETC)

ON WELCOME CALL EXPLAIN WHOLE DETAILS TO OUR RESPECTIVE CLIENT( REGISTRTION PROCESS ,IF CLIENT GOES FINANCE THEN ADVISE THEN BANKING PROCESS)

CODINATE WITH BANKERS , REGISTRATION TEAM BACKED TEAM AS WELL AS LEGAL TEAM

PREPARE NOC , EFT ,DEMANDLETTERS FOR LOAN PROCESS ALSO HANDING

HANDING CUSTOMERS QUERIES

MAKING DOCUMENTS FOR LOAN LIKE DEMAND NOC SENDING SITE PICTURE VIA MAIL

CALCULATE INTEREST AS PER SBI MCLR RULESS

TIMELY PREPARE OF PROJECT SUMMARY REPORTS MISWITH UP TO DATEREVENUEGENERATE IN CAMPARIOSON OF DEMAND AMOUNT

DRAFTING POSSESSION DOCUMENTS & LETTERS AS PER INSTRCTION GIVEN BY HOD

MAKING

Preapring receipts, demand, NOC, MAKING WELCOME KIT,

agreement preparation codination & follo up with relashation ship manager

drafting possession letter

codination with team memebres

mis updating

report with hod