Sujatha Balakrishnan
Result Oriented Individual Promoting Delivery Management, Project Management And Risk & Compliance. Demonstrative Scrum Master Having Knowledge In Agile Framework & Experience In People Management.
Bengaluru
Summary
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Scrum Master
TATA Consultancy Services
03.2023 - Current
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
- Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
- Encouraged cross-functional collaboration by organizing workshops and training sessions for different departments within the organization.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
Delivery & Operations Manager
TATA Consultancy Services
01.2020 - Current
- Managed a team of drivers, ensuring timely deliveries and high levels of customer satisfaction.
- Conducted regular performance evaluations for team members, providing constructive feedback to foster professional growth.
- Trained new hires on company procedures, policies, and best practices for delivery operations success.
- Resolved customer complaints efficiently, maintaining a high level of service quality throughout all interactions.
- Managed resources effectively to avoid unnecessary delivery delays.
- Reported issues to higher management with great detail.
- Represented Project for ISO & ISAE audit performed by External Vendors
- Played role of Crisis Management Lead & Security Deployment Lead
- Performed and managed project management office (PMO) functional tasks and perform day-to- day contract management activities
Delivery Lead
TATA Consultancy Services
07.2014 - 01.2020
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked flexible hours across night, weekend, and holiday shifts.
- Delivered services to customer locations within specific timeframes.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated interpersonal skills by building positive relationships with others.
Senior Process Associate
Hewlett-Packard
04.2010 - 06.2014
- Implemented cost-saving measures by analyzing resource utilization and reallocating resources as needed.
- Collaborated with cross-functional teams to improve overall process performance and client satisfaction.
- Reduced production downtime with regular equipment maintenance and timely issue resolution.
- Ensured regulatory compliance within all aspects of the operation by conducting thorough audits and implementing corrective actions when necessary.
Financial Transaction Executive
Perot Systems
03.2009 - 03.2010
- Prepared financial statements and reports, providing timely and meaningful analysis of financial data
- Prepared and presented financial reports to senior management that provided insights into the organization's financial health
- Collaborated with cross-functional teams to improve financial processes and reduce errors.
Customer Support Associate
First Source Solutions
10.2007 - 11.2008
- Resolved customer queries with a first-contact resolution rate, resulting in increased customer satisfaction
- Collaborated with cross-functional teams to develop solutions to customer issues and improve customer experience
- Developed and implemented customer service training programs to ensure customer service standards are consistently met
Education
Master of Science - Mathematics
Holy Cross College
Tiruchy 04.2001 -
Skills
Sprint Planning
Agile Best Practices
Project Management
Customer interaction
Meeting facilitation
Stakeholder Management
Documentation And Reporting
Analytical Thinking
Interpersonal Effectiveness
Accomplishments
- Unsung Heroes award received for having operational & compliance rigor in account
- Star of the Month Award thrice
- Best SPOC award for having Information Security compliance in place at the unit level
- Best Auditee & Key Area Specialist – Risk Management
- Customer Champion Award in HP
- Green-Belt Certified in Simplifying Process
- Best Crisis Managment Lead
Certification
SAFe Agilist
Timeline
TCS Scrum Master
01-2024
SAFe Agilist
04-2023
Scrum Master
TATA Consultancy Services
03.2023 - Current
Delivery & Operations Manager
TATA Consultancy Services
01.2020 - Current
Green Belt
11-2018
Delivery Lead
TATA Consultancy Services
07.2014 - 01.2020
Senior Process Associate
Hewlett-Packard
04.2010 - 06.2014
Financial Transaction Executive
Perot Systems
03.2009 - 03.2010
Customer Support Associate
First Source Solutions
10.2007 - 11.2008
Master of Science - Mathematics
Holy Cross College
04.2001 -