Sujatha Dhamodaran
Summary
Results-oriented IT professional with over 18 years of experience, including a decade in Product Management across the USA, across Telecom, Financial Services, Insurance, and Retail sectors. Adept at managing stakeholder expectations, driving product vision/strategy, managing teams and building trust through accurate and achievable roadmaps. A metrics-focused Senior Product Manager with a global leadership approach, utilizing SQL and Tableau for data analytics, and implementing Behavior-Driven Development (BDD) strategies for innovative product solutions.
Instrumental Product manager bringing quality experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Technical Product Manager
Oportun
08.2020 - Current
- Accountable for the Loan Mortgage system, also known as the financial engine
- Collaborated with various business executives (compliance, risk, operations, technology, data & business intelligence, legal) to understand the need and build a roadmap that aligns with product strategy
- Define features, prioritize, and manage scope in an iterative agile delivery framework
- Led the iteration plan with the engineering team, devising an effective implementation strategy
- Mentor and guide teams across the US, MX, and India to provide a global delivery
- Deliver complex initiatives like implementing industry-standard payment hierarchies, migration to pathward, Late fee management by refactoring existing systems to comply with legal and compliance rules
- Minimized 95% of defects that led to customer complaints and non-compliance issues
- Use a data-driven approach using SQL Workbench to analyze the trends.
Technical Product Manager
Kohls
04.2019 - 09.2019
- Led the Payments systems, which involved authorizations, Payments processing and Settlement for all types of Tenders (Visa, MasterCard, Amex, and Discover)
- Developed the program's product roadmap to align with the product vision and communicate the same to all the teams
- Drive decisions based on market research, business user feedback, and performance metrics
- Led team of product managers on building a roadmap for PayPal/Venmo integration, Settle by Shipment, and Credit Fraud initiatives
- Lead the communication channel with different vendors like Wordplay, Verifone, FirstData, Braintree and internal stakeholders
- Experience in leading cross-functional teams to plan, build, and launch the product
- Responsible for resolving various dependencies regarding requirements and timelines with various internal and external teams
- Report to stakeholders and higher management on the incremental progress of the product
- Additional Responsibilities included reverse engineering existing applications, map requirements with business clients, and creating user stories in JIRA with essential acceptance criteria for the development teams.
Product Manager
Northwestern Mutual Life
04.2011 - 04.2019
- In-depth experience in working closely with business partners to define and understand their needs and facilitate the development of a customized solution that delivers maximum cost efficiency and usability benefit to the end client
- Built strategic relationships with the Business Users/SMEs to get a better understanding of client business processes and gathered Business Requirements
- Created and maintained product roadmap, and backlog of work through the project's life cycle
- Managed team of Product owners and multiple scrum teams responsible for Payments, Surrenders and Claims Processing capabilities in a large Program with a vision to create a platform for new Ulife product
- Expertise in conducting User story mapping sessions to the teams for building a meaningful product
- Responsible and accountable for managing business requirements, requirements sign off, test scripts and scenarios to ensure complete coverage of features
- As an agile product manager, developed expertise in creating features, manage product backlogs, prioritize user stories in TFS
- Facilitated Agile cadence meetings, including PI Planning, Stand-up, Demo, and retrospectives
- Provides alternative solutions and approaches while working with business stakeholders.
Product Manager
Northwestern Mutual Life
12.2016 - 08.2017
- Product manager for building/redesigning Client Website owning Insurance and Investment pages
- Worked directly with multiple teams like UX team – wireframe and visual design, Legal, compliance and marketing
- Prioritizing the program backlog effectively and managing dependencies by meeting other Product managers to understand the cross functional features
- Established data analytics dashboards using Adobe Analytics, serving as data points for enhancing the Client Website
- Analysed data to identify trends, generate reports and metrics
- Worked closely with Business clients to gather requirements and focus on the client needs and experience
- Experience in User testing to collect feedback and translate them into feature
Product Manager
Northwestern Mutual Life
07.2013 - 11.2016
- Product owner responsible for building a product to streamline the post-trade processes using Enterprise Data Management tool – Markit EDM (Trained Professional)
- Involved in Business case meetings and participated in framing the vision statement for the new product for the investment systems
- Mentored team of 25 by strongly translating the product vision and roadmap to build a robust data warehouse product that reduced 50% effort of portfolio managers in their day-to-day decision-making process
- Key performance metrics were designed and measured to track the success of the product
- Identified and evaluated multiple sources of data and provided business process improvement
- Involved in Identifying complex business rules and transforming into EDM capable rules
- Expert in reverse engineering the existing applications, map and identifying gaps with the business requirements and providing solutions
- Responsibilities included Requirements Gathering, system analysis, MEDM system design, assisting in data modelling, data analysis, assist the team in build and testing, and being involved in User Acceptance testing
- Implemented best practices to drive quality IT project delivery.
Project Manager
Northwestern Mutual Life
04.2011 - 06.2013
- Led Investment Trade Support (Post-Trade application) and institutional investments enhancement Projects and
- Reported regularly to managers on project budget, progress and technical problems.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Acquired knowledge in business applications like Bloomberg, Eagle Pace, Lipper LANA, FXConnect, Factset, PAM/PFI, Barclays POINT
- Implemented SCM Process workflow within the project using Microsoft Visual Studio 2010 (TFS)
- Developed and implemented strategic project plans to meet business objectives.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Facilitated workshops to collect project requirements and user feedback.
- Developed and implemented project plans and budgets to ensure successful execution.
Team Lead
Infosys Technologies
04.2008 - 11.2010
Senior Developer
Infosys Technologies
10.2004 - 03.2008
Education
Post Graduate Program in Data Science and Business Analytics -
University of Texas, McCombs
Bachelor of Technology - Information technology -
SSN College of Engineering, University of Madras
04.2004
Skills
- Analytics - Tableau and Adobe analytics
- Domain Expertise: BFSI (Investments and Insurance, Financial Services), Retail, Telecommunications,
- Payments processing
- Stakeholder management
- Leadership and Mentoring
- Methodology - SAFE Framework/Scrum/Waterfall
- Building effective Roadmap - Trello, ProductBoard
- Data-driven Decision Making
- Cross-functional Collaboration
- Product Lifecycle Management
- Performance Metrics
Certification
- LOMA 286 – Principles of Financial services and Products
- MEDM Introduction Exam Qualified
- CSPO – Certified Scrum Product Owner, 1029864
- PSPO I – Professional Scrum Product Owner Level 1
Section name
Own IDLY HUT catering services in USA and hosted stalls at festivals specializing in South Indian cuisine
Technology
UNIX
Timeline
Sr. Technical Product Manager
Oportun
08.2020 - Current
Technical Product Manager
Kohls
04.2019 - 09.2019
Product Manager
Northwestern Mutual Life
12.2016 - 08.2017
Product Manager
Northwestern Mutual Life
07.2013 - 11.2016
Product Manager
Northwestern Mutual Life
04.2011 - 04.2019
Project Manager
Northwestern Mutual Life
04.2011 - 06.2013
Team Lead
Infosys Technologies
04.2008 - 11.2010
Senior Developer
Infosys Technologies
10.2004 - 03.2008
Post Graduate Program in Data Science and Business Analytics -
University of Texas, McCombs
Bachelor of Technology - Information technology -
SSN College of Engineering, University of Madras
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