Sujatha Kotipally

System Configuration eperience: Implementation & Deployment involvement:

• Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex business challenges.
• Developed and implemented reports and presentations for key stakeholders and senior management.
• Reduced operational costs with the identification and elimination of redundant tasks and processes.
• Wrote effective documentation for each client system to deliver comprehensive sets of requirements and alignment with business objectives.
• Mentored junior consultants, fostering a collaborative environment that encouraged professional development and knowledge sharing.
• Developed, configured and tested applications for accurate alignment with project standards.
• Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.
• Streamlined business processes for improved efficiency through thorough analysis and implementation of strategic recommendations.
• Enhanced client satisfaction by identifying pain points and providing tailored solutions to meet their needs.
• Supported data-driven decision-making by designing customized reports based on key performance metrics.
• Delivered high-quality results by implementing best practices in functional consulting methodologies and tools.
• Increased system stability through rigorous testing and validation of software enhancements before deployment.
• Configured SAP HCM modules such as:
  Personnel Administration (PA)
  Organizational Management (OM)
  Time Management (TM)
  Payroll
  Benefits Administration
  Recruitment
  Learning Solution (LSO)
  ESS/MSS (Employee/Manager Self Service)
• Customized settings as per client needs using SAP IMG (Implementation Guide).
• Participated in full-cycle implementations: blueprinting, configuration, testing, data migration, and go-live.
• Developed functional specifications for technical teams when enhancements or reports are needed.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Maintained vigilance in identifying potential fraudulent activities, reporting suspicious behavior to appropriate management personnel for further investigation.
• Provided exceptional customer service, addressing concerns or inquiries promptly and professionally while managing cash transactions.

• APAC Lead for Employee Success Shared Services Team (HR Operations) and managing Tier 0 and Tier 1 Team and working closely with Global ESSO leads to build a world class HR Service Center to create a Salesforce WOW experience.
• Case Management for APAC region and Global region under FTS- Follow the Sun Platform. Helped Team to increase the CSAT and improve the TTR by sharing the best practices to align as per global standard.
• Collaboration with ESBP/ER, Benefits, Mobility, M&A, Legal & Compliance, Data Security & Management and Payroll team to work on the gaps and issues from regional perspective.
• Acting as the point-of-contact for the APAC HR Business Partner. Includes working with APAC business' senior leadership team within the region when needed and it also includes communicating and coordinating HR Periodic activities.
• SPOC for various APAC Benefits Monthly Audit- Education, Wellness, Vision and Dental Reimbursement.
• Managing Salesforce Knowledge base (HR Policy Administration); closing knowledge gaps by creating, updating and improving knowledge articles/policies to keep information relevant for employees' self-service.
• Managing system enhancements/releases through User Acceptance Testing (UAT) with HRIS team to make sure to catch/fix any gaps in the HR tools for a seamless employee experience.
• Created an internal Shared Services Playbook - Worked on policy administration, Built knowledge articles, process maps and training documentation to enable team self service capability and to enable transparency of operational processes amongst stakeholders.
• Leading Day 1 workshop/induction to make sure that workday onboarding tasks are completed and to market our shared services model for a smooth employee onboarding experience.
• Trail Guide for all the new joiners in the team and helping them to settle and accelerate their performance as per global standards.
• Leading, mentoring and monitoring team; managing escalations, critical issues and queries from employees and managers and connecting via video call to expedite the resolution.
• Creating seamless Employee Life Cycle experience as per Salesforce Ohana.

• Responsible for transitioning of global processes to Shared Services Model and then streamlining and sharing it with Tier 1 HR Operations Team for seamless execution of complete employee life cycle from pre-boarding to separations/exit.
• Processing New hires, Terminations, Employee status changes and other employee lifecycle events.
• Preparation of Monthly Headcount and MIS reports.
• Processing pay changes and paperwork including promotions/transfers and salary changes.
• Resolving errors related to job or employee information in collaboration with HRBP and Talent Acquisition team.
• Processing payroll for ADP US associates on bi-weekly basis and also supplementary Payrolls.
• Scheduling the login and logout timings (Time Cards) for new hires and also re-hires.
• Providing access as a backup manager to Etime to approve associates time cards.
• Moving associates from temporary to permanent.
• Correct the Bank Account number and the transit/ABA (American Banking Associations) for ADP associates to make the payments on timely.
• Updating to US counterparts on open and pending clarifications of HR and payroll activities on daily basis and also sending surveys to check the satisfaction of US ADP Employees about HR & Payroll services provided by ADP.
• Sending registration key and resetting the password for associate portal.
• Updating the associates professional and personal data changes in EV5 (Enterprise Version 5).
• Checking with the manager about the number of associates required to be on boarder for each process and coordinating with the staffing-coordinator regarding the same.
• Handling Homeshoring of associates.
• Addition, deletion and changes of Job code and compensation codes into EV5.
• Developed and deploy efficient HR shared service related policies and practices throughout the organization.
• Provide professional HR and premium Admin services including onboarding, off-boarding, relocation, benefits, HR data management, travel desk and fundamental training.
• Ensure all escalated issues are handled in a timely manner and resolution is communicated to the appropriate staff.
• Develop and implement processes and procedures, ensuring data integrity and internal controls are in place and adhered to.
• Providing HRIS reports.
• Manage On-Boarding Process for New Hires for time between Offer Accepted and Startdate.
• Provide administrative support to ADP Talent Acquisition team as needed. This includes ensuring the following items are collected and process according to HR Policies and Procedures: Offer Templates, HRIS Input Forms and appropriate policies, Confidentiality Documentation, Policy Acknowledgements, Original Employment Application, Resumes, and ID Badge Form.
• Prepare/compile/submit documents used in various stages of the recruiting process.
• Supports the successful achievement of action-oriented deliverables in response to Employee Engagement data.