Summary
Overview
Work History
Education
Skills
Personal Information
Training
Accomplishments
Timeline
Generic

Sujatha Mahesh

Deputy Manager - Business Operations
Thane

Summary

  • Seeking a challenging career and assignments with a progressive organization which will utilize my skills, abilities and education in management whilst contributing to the development of the organization.
  • Masters of Commerce with 8+ years of professional experience in IT Industry
  • Currently working with CMS IT Services Pvt. Ltd. (formerly CMS Computers Ltd.)
  • Setting up & managing Billing and Revenue and working as Deputy Manager - Business Operations with focus on top line and bottom line performance across the territory.
  • Managing the team, Ability to Train, Lead and Mentor the team.
  • Adept at key billing processes and adhering to monthly/quarterly/short term billing commitments.
  • A keen planner, strategist & implementer with demonstrated abilities in maintaining business continuity.
  • Team leader with the ability to recruit, train, lead and mentor the team members.
  • Rapid learner with a good verbal & written communication skill, confident and team player.
  • Member of implementation and roll out of CRM tools with setting up process guidelines.

Punctual Deputy Manager looking to obtain a position where outstanding communication and problem-solving talents can be fully utilized. Positive, ambitious, and motivational. Proven background in providing supervision and development opportunities to associates. Friendly Deputy Manager committed to creating a positive work environment through effective mentoring and coaching. Skilled in delegation and communication. Talented in leadership, staff development and training. Diligent and dedicated Deputy Manager with 18 years of experience in the IT industry. Excellent interpersonal and communication skills. Dynamic and determined with exceptional leadership qualities.

Overview

26
26
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

Deputy Manager - Business Operations

CMS IT Services Pvt.Ltd.
04.2006 - Current
  • Handling billing system and operation across India (An ISO 9002 Company and Leader in IT Service Industry
  • Working as Deputy Manager - proved professional skills and talents for working and dealing effectively with the internal Business Team and regional offices for targeted billing YTD.
  • Maintained, documented and presented progress reports to leaders.
  • Ensuring billing of the contracts on timely basis.
  • Ensuring orders getting logged in system on timely basis with all relevant information.
  • Following up for the renewals of contract with Sales/Service Delivery PAN India .
  • Submission of MIS reports to management weekly/monthly with reference to renewals, billing & revenue recognition.
  • Preparing Revenue report month on month basis for presentation to Management.
  • Analyzing the revenue month on month i.e. (Increase or Decrease) & presenting the report to management with reasons
  • Tracking of monthly billing targets achieved nationally and also
    tracking with YTD (Year to Date)
  • Monitor & Scrutinizing of Contract documents for relevant terms & conditions in ERP System.
  • Preparation of sales order in the system .
  • Follow up for the billing data i.e. Attendance / Asset Count for billing of unbilled cases with SDM , to reduce due unbilled.
  • To follow up with Sales & SDM for New Orders start date for revenue recognition.
  • To raise credit notes & debit notes and maintain the relevant documents for the same for financial compliance.
  • To make customer codes & WBS in SAP
  • Handle all major escalation related to billing and ensure speedy resolution.
  • Handle and face financial & ISO audit and related queries & adhere to
  • Created reports and analyzed and interpreted data.
  • Maintained, documented and presented progress reports to leaders
  • Managed billing document creation, activation reports of due billing cycle & unbilled report to business team
  • Worked towards implementing New ERP in the company

Credit Control :

  • Ensured proper accounting for revenue & receivable with appropriate internal accounting controls .
  • Managed issues and significant transactions; monitored credit applications
  • Working towards credit management and handling of Accounts Receivable
  • Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance

Maintenance Agreement Coordinator

IBM India Pvt.Ltd.
06.2003 - 03.2006
  • Worked as Maintenance Agreement coordinator,
  • Managing & negotiating pricing & related activities, an adept in Services Sales Activities.
  • Entered data, generated reports, and produced tracking documents
  • Tracked records, filed documents and maintained communication between clients to manage office activities
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager

Summer Trainee

Joshi & Dawane Chartered Accountants
01.1998 - 12.2000
  • Preparation and filing of Income Tax, TDS and Service Tax Returns of individuals, partnership firms, co-operative societies and trusts
  • Statutory Audit of Bank of Baroda (Jejuri, Malshiras, Murum Branches).
  • Learned new materials, processes, and programs quickly
  • Performed administrative functions, answering phones and filing paperwork in support of department

Education

M.Com - Financial Accounting

Mumbai University, Mumbai University
Mumbai
08.2003 - 04.2005

B.COM -

KETS V.G. Vaze College (Kelkar College), Mumbai University
Thane
06.2000 - 04.2003

H.S.C -

KETS V.G. Vaze College (Kelkar College), Mumbai Board
Mumbai
06.1998 - 04.2000

S.S.C -

S.E.S High School, Mumbai Board
Mumbai
04.2001 - 04.1998

Skills

Excellent leadership, organizational, oral/written communication, interpersonal and problem resolution skills Thrive in both independent and collaborative work environmentsA proactive leader with refined business acumen and exemplary people skills Facilitate a team approach to achieve organizational objectives, increase efficiency and enhance employee morale

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Personal Information

  • Date of Birth: 05/28/83
  • Marital Status: Married

Training

  • Corporate Training - on SAP S4 Hana for Order Booking, Invoicing, Debit / Credit Notes & Revenue Reports .
  • Corporate Training - on JDE ERP session 9 for Order Booking, Invoicing, Debit & Credit Notes.
  • Lotus notes - raising of BIDS for less profit margins tenders along with necessary approvals.
  • Costing - costing/pricing for spares for laptops, desktops & escalation handling done in IBM .

Accomplishments

Achievements

1 . Recognized for Best Performance for Billing & revenue for Financial Year 16-17 .

2 . Recognized for Making a difference - for bringing Process Robustness and execution excellence . FY 18 - 19

3 . Recognized for CEO Excellence award Billing & revenue for Financial Year 22- 23 .


Achieved Result by completing Task with accuracy and efficiency.

Timeline

Deputy Manager - Business Operations

CMS IT Services Pvt.Ltd.
04.2006 - Current

M.Com - Financial Accounting

Mumbai University, Mumbai University
08.2003 - 04.2005

Maintenance Agreement Coordinator

IBM India Pvt.Ltd.
06.2003 - 03.2006

S.S.C -

S.E.S High School, Mumbai Board
04.2001 - 04.1998

B.COM -

KETS V.G. Vaze College (Kelkar College), Mumbai University
06.2000 - 04.2003

H.S.C -

KETS V.G. Vaze College (Kelkar College), Mumbai Board
06.1998 - 04.2000

Summer Trainee

Joshi & Dawane Chartered Accountants
01.1998 - 12.2000
Sujatha MaheshDeputy Manager - Business Operations