Sujatha Prabhu

• Conduct needs assessments:

Analyze job roles and responsibilities to identify skill gaps and training needs.
Consult with stakeholders, including managers, employees, and industry experts, to understand their perspectives and expectations.
Use surveys, focus groups, and interviews to gather input from a representative sample of employees.
Review existing training programs and materials to identify areas for improvement.

• Design and develop customized training programs:

Create a detailed design document outlining the program's objectives, scope, timeline, and budget.
Develop a storyboard or prototype to visualize the program's structure and flow.
Write engaging and interactive content, including scenarios, case studies, and activities.
Select appropriate delivery methods, such as instructor-led training, online courses, or blended learning.
Ensure the program is accessible and inclusive for all learners, regardless of location or ability.

• Develop and administer assessments and evaluations:

Create quizzes, tests, or other assessments to evaluate learners' understanding and retention of material.
Administer surveys or feedback forms to gauge participants' satisfaction and perceived value of the training.
Analyze results and adjust the training program accordingly to address areas of weakness or dissatisfaction.
Maintain records of assessment and evaluation results for future reference and reporting purposes.

• Analyze data and feedback to continuously improve training programs:

Use statistical tools and techniques, such as Kirkpatrick's Model or Brinkerhoff's Success Case Method, to evaluate the effectiveness of training programs.
Review feedback from participants and incorporate suggestions into future trainings.
Monitor metrics such as employee performance, retention rates, and customer satisfaction to assess the impact of training programs on organizational goals.
Share findings and recommendations with stakeholders to justify training investments and inform future decision-making.

• Provide guidance and support to clients throughout the training process:

Respond promptly to client inquiries and concerns, providing helpful advice and solutions.
Offer ongoing support and coaching to learners, either through regular check-ins or as needed.
Provide resources and references, such as job aids, videos, or articles, to supplement the training and reinforce key concepts.
Solicit feedback from clients to improve the training program's relevance and impact.

• Maintain up-to-date knowledge of industry trends, best practices, and technologies in learning and development:

Attend conferences, workshops, and webinars to stay current with the latest research and innovations in L&D.
Join professional associations and networks to exchange ideas and share knowledge with peers.
Read industry publications and blogs to keep up with emerging trends and best practices.

Beyond my core training duties, I also supported my team through Be.C web page creation and maintenance.

• Technical Troubleshooting: Receive and respond to incoming customer inquiries providing advanced technical troubleshooting and problem-solving assistance.
• Escalation Management: Identify and triage high-priority issues that require immediate attention, working closely with cross-functional teams such as engineering, quality assurance, and product management to resolve complex problems.
• Customer Communication: Communicate with customers in a clear, empathetic, and professional manner, keeping them informed about the status of their issues and providing solutions or alternatives when available. Manage customer expectations proactively, setting realistic expectations and meeting commitments made to customers.

• Build strong relationships with customers to understand their needs, preferences, and pain points
• Provide personalized solutions and recommendations to customers, leveraging deep understanding of the products and services
• Conduct product demonstrations, training sessions, and technical presentations to educate customers on offerings
• Collaborate with cross-functional teams, including sales, marketing, and R&D, to ensure seamless delivery of solutions to customers
• Gather customer feedback and insights to inform product development and improve overall customer experience
• Stay up-to-date with industry trends, competitors, and regulatory changes to maintain expert status and provide informed solutions to customers
• Develop and implement customer success stories, case studies, and testimonials to showcase our value proposition
• Manage and track key performance indicators (KPIs) to measure customer satisfaction and loyalty