Sujay Boddigere Sathyanarayana
Bangalore ,India
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Manager
Katte Sathya Foundation
Bangalore
2020.10 - Current
- Reviewed processes and practices regularly to achieve business goals.
- Implemented personal development programmes to enhance staff capabilities and satisfaction.
- Delivered feedback constructively to enhance staff performance.
- Planned staff rotas to meet customer needs whilst remaining under budget.
- Analysed statistics and KPIs to identify potential service improvements.
- Recommended cost-reduction initiatives to optimise budget.
Lecturer in Economics
BNMIT
Bangalore, India
2019.06 - Current
- Delivered engaging curricular programmes, enthusing students in diverse economics concepts and theories for improved exam success.
- Regularly continued personal development through, offering economics students cutting edge educational expertise.
- Provided additional tutoring and mentoring to students as needed, enabling continued achievement against targets.
- Developed innovative teaching programmes to bespoke business and economics department requirements, aiding growth in results.
Education
Master of Arts - Economics
St Joesphs College
Bangalore 2012.06 - 2014.05
Bachelor of Business Administration - Management
PES College
Bangalore 2007.06 - 2010.05
Skills
- Data entry
- Personnel training and development
- Technical support
- Budgeting and reporting
- Customer relations
- Customer service
- Excellent time management skills
- MS Office expert
- Call centre operations
- Excel proficiency
- Microsoft Outlook, Word and Excel
- Administrative support
Languages
English
Intermediate
kannada
Intermediate
Timeline
Customer Service Manager
Katte Sathya Foundation
2020.10 - Current
Lecturer in Economics
BNMIT
2019.06 - Current
Master of Arts - Economics
St Joesphs College
2012.06 - 2014.05
Bachelor of Business Administration - Management
PES College
2007.06 - 2010.05