Sujay Mitra

Configure Intune company portal to the user system, including the Console, devices, services, and database.

Deployment of enterprise mobility management solutions (MDM, MAM, MCM, BYOD)

Experience in Enrolling Windows, Android and IOS via Autopilot and DEP respectively.

Worked as a L2/L3 support for troubleshooting O365, Intune and basic application issue.

Working on Service now tools in order to provide better end user experience

Troubleshooting of various type of Operating system issues ( Mac OS, Windows) , iOS, Android, Printers & other peripherals. MS Office 365 suit (Outlook ,Excel, Word), Windows defender, Mac Firewall.

User & mailbox management, Address book, Shared Calendar, resource / room mailbox & Shared Mailbox & Messaging Client end troubleshooting.

Performed Message tracking in outlook through Exchange Admin Centre.

Worked in Post Migration support for Mobility (Intune) and Outlook (Exchange Online)

Migrating Windows devices from SCCM to Intune and Mac devices from JAMF to

Intune and troubleshoot post migration issues with Microsoft Teams and Outlook.

Adding devices in the exception policies in Intune to access department specific task as per the requirement.

Activating roles in Azure portal for the administrative work as per the requirement.

• Joined in Pilot batch as Senior Technical support for end user customers and helped the organization to grow the team size for more than 70.
• Windows, Mac, Printer, Microsoft Office 365, iOS, Android, app based & Network related diagnosis.
• Responsible for creating and updating internal KB articles using JIRA Atlassian Confluence tool.
• Responsible for IT helpdesk tickets and troubleshoot.
• Provided technical support to global client base, project support assistance and client on boarding support.
• Delivered L3 support and SME input to external customers.
• Configured Jump cloud/Intune for MDM and MAM in O365.
• Worked with Internal IT team to add users using Active Directory, reset password using SSO.
• Managed the deployment of Windows updates and Security patches using SCCM.
• Worked as Acting Team Lead to assist the team and new joiners.

• Initiated and scheduled meetings with customers regarding any issues related to Creative Cloud
• Coordinate with different teams with regards to ticket escalation using Zendesk
• Managed application specific issues
• Provided support via remote desktop software, diagnosing customer issues over private and public networks.
• Replied to customer queries via email, messaging systems and support ticket platforms.

• Managing Office 365 apps deployment, configuration and installation.
• Windows 7, 8 & 10 OS and application specific troubleshooting with devices like printer, scanner, windows patch updates.
• Back-up data and transferring files on external device.
• Worked on remote assistance tool Log Me In

• Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
• Creating and prioritizing escalated tickets using BMC Remedy tool.
• Worked as Customer Services Escalation Manager to handle escalations.

• Worked as customer services executive for one of second largest retail stores in US
• Help users with billing and return related queries
• Worked in back end and got further coverage on chat and email lines of business