SUJAYA SINHA
Director, Deloitte India
Noida
Summary
Dynamic and results-oriented professional with over 21 years of diverse experience as a Delivery Director, Strategy Consultant, and Salesforce Commerce Practice Lead. Expertise in orchestrating strategic digital transformation programs that enhance customer experiences and drive sustainable business growth across various sectors, utilizing innovative approaches to convert visionary ideas into impactful realities. Proven track record in delivering eCommerce engagements on Salesforce and SAP Commerce platforms while fostering collaboration among cross-functional teams to design and implement strategic solutions through a consultative lens.
As a pioneer of Deloitte India's e-commerce and digital customer Salesforce Commerce practice, successfully led a team of over 80 professionals, achieving an impressive 20% CAGR year-over-year for four consecutive years, alongside adept management of project finances and stakeholder relationships to ensure high levels of customer satisfaction.
Overview
21
21
years of professional experience
5
5
Certifications
Work History
Director
Deloitte India
Gurgaon
10.2021 - Current
- Provide strategic leadership to the Salesforce Commerce & Frontend practice with a responsibility to enhance the customer experience through outcome led engagements and high-quality deliverables.
- Focus on Business enablement, Innovation, Practice development, project delivery and practice operations.
- Enable pre-sales by ensuring availability of practice specific sales kits, collaterals, and drive end to end proposal response delivery.
- Develop Strategic Plans for the Salesforce Practice and implement vertical and account growth strategies, and capability and people development, seeding practice to a team size of 80+ Salesforce commerce resources.
- Manage Partnerships and Alliances within Salesforce ecosystem.
- Collaborate with Clients stakeholders to define project scope, risks, objectives, and deliverables, and ensure alignment with business goals.
- Lead end-to-end Salesforce Commerce (B2B, B2C & D2C) implementation projects, including planning, scheduling, budgeting, resource allocation, and risk management and track progress against milestones and key performance indicators (KPIs).
- Drive sales activities, including response to RFPs, creating effective presentations, demonstrating solutions during client orals, efforts, and the cost estimation process, etc.
- Engage the team in practice-specific initiatives, including creating points of view, creating reusable assets, performing analysis on industry research and market trends, and bringing in innovative solutions.
- Driving Firm Initiative – Coach Allocation for Service Line, Conducting B-School and Tier 1 & 2 College Interviews, Training Other Managers, Associate Directors, and Directors on Process and Operational Excellence, and Contributing to CSR Initiatives.
Manager Program Management
Publicis Sapient
Noida
12.2019 - 09.2021
- Delivery Program Manager for Hybris (B2B\B2C) ecommerce project for a health care client in US using Agile development. Managing end to end delivery including decision making, stakeholder management, change management, project financials monitoring, budgeting, and forecasting (P&L), program reporting to C level executives, talent acquisition, and operational excellence for 4 projects in the portfolio. Develop the program plan holistically, provide guidance in computing costs, and setup the right teams and processes for the implementation of client business solutions Chair the regular Client facing Meetings and managed risks and issues affecting project deliverables w.r.t priority, scope, cost, schedule, timelines, and outcome.
Technical Project Manager
iMerit Technology
Kolkata
03.2019 - 11.2019
- Technical Program Manager for multiple Agile projects and lead the team through, chairing ceremonies like stand-ups, sprint planning, backlog grooming, story pointing, sprint demos and retrospection.
- Responsible for Scoping, planning, estimation, and execution of AI data annotation applications built by iMerit Technologies data services to create ground truth data labeling solutions for clients in the geo analytics and computer vision space.
- Working with the Clients and Product Owner to understand requirements and the workflow to enrich, annotate, and label large volumes of unstructured data.
Manager Program Management
Sapient Consulting
Gurgaon
01.2013 - 03.2019
- Delivery Project Manager for SAP Hybris ecommerce project for a Retail client in Sweden using Agile development. Established end to end delivery including estimation, project planning, risk management, client management, and project financials monitoring, budgeting, and forecasting (P&L). Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand customer service processes, operations, and functional needs.
Senior QA Analyst
FISERV INDIA
Noida
11.2009 - 01.2013
- Track Lead for the testing team (15+) for testing Fiserv’s Signature Retail Banking suite of applications, responsible for testing estimations of the projects, identifying test cases as per the SDS. Responsible for creating a 'test suite' and maintaining test results in Quality Center. Client management, giving demos to stakeholders, and status reporting. Forming the Retail QA capability within Fiserv by taking knowledge-sharing sessions across the portfolio.
- Managed defect tracking system effectively, maintaining clear communication channels with stakeholders regarding bug status and resolution timelines.
- Provided crucial feedback on user experience, leading to significant improvements in application usability and customer satisfaction.
- Championed the adoption of Agile methodologies within the QA department, promoting flexibility in response to evolving project needs.
Associate QA L2
Sapient Consulting
Noida
04.2005 - 11.2009
- Team leader (10+) and tracking project delivery as per the project plan. I have been onsite as the Onsite Test Lead, attended client walkthroughs for requirement analysis, transferred knowledge to the offshore team, and tracked offshore delivery. Giving business demos, triaging the UAT defect calls meeting, and supporting UAT testing.
Software Trainee
Intersoft Data Labs
Gurgaon
12.2004 - 03.2005
- The individual role of the tester includes writing test cases and testing the financial applications.
- Collaborated with cross-functional teams to ensure smooth project execution and timely completion.
Education
MCA - Computer Science
Acharya Institute of Management And Sciences
Bengaluru, India08-2004
BSC - Computer Science
Acharya Institute of Management And Sciences
Bengaluru, India06-2001
Skills
Project management
Problem-solving
Operations management
Business development
Strategic planning
Change management
Budget control
Platform SAP Commerce, Salesforce Commerce & Adobe Commerce
Google Analytics, Adobe Analytics, Jira/ADO, Confluence, GraphQL, Rest APIs, SOAP UI, SQL, CRM (Salesforce)
Accomplishments
- Awarded with President Bonus in 2024 for Individual Excellence given to only 2% of overall Deloitte consultants.
- Awarded for Margin improvement and delivery excellence for one Salesforce commerce digital transformation project
- Multiple Live the Dot, Client appreciations for Client centricity.
- Received various appreciation for exhibiting Publicis Sapient Core Values
- Received V.I.P (Value in Performance) award for three consecutive years in Fiserv.
- Received Shining Star team performer award in Fiserv multiple times.
Certification
SAFE AGILIST 5.0
Interests
Arts, Reading, Photography, Travel
Timeline
Director
Deloitte India
10.2021 - Current
Manager Program Management
Publicis Sapient
12.2019 - 09.2021
Technical Project Manager
iMerit Technology
03.2019 - 11.2019
Manager Program Management
Sapient Consulting
01.2013 - 03.2019
Senior QA Analyst
FISERV INDIA
11.2009 - 01.2013
Associate QA L2
Sapient Consulting
04.2005 - 11.2009
Software Trainee
Intersoft Data Labs
12.2004 - 03.2005
MCA - Computer Science
Acharya Institute of Management And Sciences
BSC - Computer Science
Acharya Institute of Management And Sciences