SUJAY S KASHYAP

• Oversaw daily operations across 8 properties and Clusters.
• Fractional ownership of strategic operations.
• Managed P&L of properties, overseeing repairs, maintenance, housekeeping, and security staff.
• Managed and resolved escalated cases.
• Managed vendor relationships to ensure timely deliveries.
• Onboarding and transformation of new properties.
• Ensured the cleanliness and upgrades of the property.
• Reported weekly updates to the VP of Operations.
• Managed relationships with in-house and outbound vendors.
• Handled CAPEX expenses and reports in coordination with the City Head.
• Streamlined cross-departmental operations to enhance resource utilization.
• Implemented policies to enhance operational efficiencies.
• Managed commercials and OPEX for the assigned cluster.
• Initiated and managed budgets on a monthly, quarterly, and annual basis.
• Managed more than 10 team members.
• Ensuring customer satisfaction by achieving delivery and service quality norms.

Team Leader - Banquets

• Anticipate guest's needs through observation and offer prompt, efficient service either personally or through effective communication with other associates
• Responsible for senior food & beverage and food & beverage attendants, to set up functions (incl
• Linen, Silver, etc.) according to the banquet manager and client requirement
• To ensure the staff performs their tasks in a given time and ensure all equipment is available for staff to carry out their tasks efficiently and put away at the end of each event
• Assisting the banquet manager with purchasing and staff roster
• Assign stations to the senior food & food beverage attendants taking into consideration the proper balance of skills of the associates
• To co-ordinate staff meal breaks
• To ensure that they are taken on time and in a timely manner
• To conduct pre-service briefing with the assistance of the banquet manager, to revise stations and iron out last-minute details of service or guest's requirements
• To double check event set up for service and audio-visual requirements
• To check the requirements of the function with the host in case of last-minute changes
• Check timesheet entries and authorize number of hours worked by each associate and submit it bi-weekly to the HR
• To supervise the whole period of service, to see that food & beverage attendants are performing their duties in accordance with the standards, and in a prompt & efficient way.

Team Leader - Restaurant and Bar

• Ensure collection and recording receipt of appropriate payment (Cash,Credit card transactions, etc.)
• Handle and record cash & credit card transactions in accordance with the company and city procedures
• Greeting the guests and escorting them to their tables and take orders
• Take orders and serve customer using the point-of-sales system
• Ensure proper cleaning of checkout and dining area
• Ensure the morning breakfast set-up is completed after the dinner service
• Prepare and serve alcoholic and non-alcoholic beverages
• Ensure beverage coolers and snacks are stocked properly and consistently throughout shift
• Maintain a working knowledge of beverages offered & how to prepare and serve the guests in a timely manner
• Making barista coffee and tea as requested
• Maintain a memorized knowledge of the menu, prices and ingredients
• Ensure the special dietary requirement is cooked well cooked and let the chef know about the requirements
• Staff briefings before each service and brief on the daily specials from chef
• Sydney, Australia

• On-boarding, Renewals and service recovery celebrations
• Monthly rental collections
• Renewals and retention
• Taking all necessary functions to on-board a new member to the community
• Assisted the team in preparing the bi-weekly audits
• Handled customer complaints personally to verify they were properly handled
• Assisted the team in vaccination drive
• Escalating over email of any breaking up SOP's
• Timely escalation of any member impacting service issue with the respective team
• Handling Day Pass/Meeting room requirements
• Making contracts in sales force
• Uploading contract agreements and addendum on hello-sign for signatures
• Weekly member meetings
• Handling walk-ins
• Handing the team of 10-15 including (HK , Supervisors , Trainees and Security)
• Bangalore, India

• Taking all necessary functions to facilitate tenant 'move in' and 'move out' procedures
• Investigated and responded to customer inquiries and delivered 24/7 on-call services to tenants
• Organize cleaning and maintenance teams to place properties in adequate conditions for tenants to move in
• Responsible for the physical management of the properties which includes regular maintenance activities and emergency repairs
• Dealing with evictions where tenants failed to pay rent
• Handled customer complaints personally to verify they were properly handled
• Collect rent, utility, and other payments
• Maintain and update property records
• Contribute to the ongoing improvement of policies and procedures leading to a continuous improvement in management and tenant service quality
• Managed overall tenant relations, including promoting tenant satisfaction and delivering the services
• Bangalore, India

• Welcoming guests during check-in and taking feedback from the guest while checkout
• Handling guest complaints and concerns in an efficient and timely manner
• Providing excellent customer service as per hotel standards
• Ensuring that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest
• Greeting guests as they enter and exit the hotel
• Providing information regarding the Hotel, town attractions, activities etc
• Allocating rooms to all arriving guests
• Maintaining up-to date information on room rates, current promotions, offers and packages
• Co-ordination with housekeeping for clearing of rooms
• Collecting Guest feedback during guest departure along with his likes and dislikes
• Bangalore, India

• Taking orders and assist the cook to prepare food as per order of customers
• Responsible for serving the customers on average per shift
• Welcome and seat guests
• Present and discuss menu
• Communicated guest orders to kitchen staff promptly and accurately
• Taking orders from customers and served food, drinks and deserts
• Serving food and beverages including specialty dishes
• Checked to ensure that customers are enjoying their meals - took action to correct any issues, as needed
• Dealing promptly with requests and complaints
• Performing running side work throughout shift
• Prepare final bill and process payments
• Cleaning tables and other areas as needed, after clients departed
• Vijayapura, India

Food and Beverage

• A la carte service
• Banquet service
• Buffet breakfast service
• Room service
• Service in 'STUB' (Restaurant)
• Service in LE 'Restaurant'
• Brunch service
• French service
• Beverage service
• Seminar service
• Set-up event function areas for food and beverage service as designated
• Worked directly with kitchen staff to ensure food and beverage were plated and Trayed.

Housekeeping

• Maintaining the rooms clean and comfortable by performing cleaning duties including vacuuming, cleaning windows, dusting, and bathroom cleaning
• Remake the beds with clean linens, dust, restock supplies and towels, and clean the restroom
• Timely made up rooms
• Managing guest supplies and replenished as required
• Cleaning of floor, carpets and mattresses
• Removing dust, sweep and strangles manually or with machines and appliances walls, floors, ceilings, windows and glass door frames, furniture and carpets
• Cleaning and disinfecting bathrooms, sinks and other sanitary equipment
• Carrying lines, towels, toilet items, and cleaning supplies
• Folding towels stocked properly
• Cleaning lobby area, elevators, corridors and service areas
• Guest laundry service
• Organize and restocking cart at the end of shift
• Obernai, France