SUJAY SURAVIT MISHRA
Associate Manager
Bengaluru,KA
Summary
Objective: Talented, results-driven Engineer with more than 13+ years of versatile, cross-platform experience in Engineering, Information Technology and Oil and Gas. Possess a natural ability to communicate effectively at all levels of an organization as well as the aptitude to relate business and operational needs to fulfill corporate objectives within established budgets. Able to generate positive and quantifiable results that improve the bottom line while also enhancing safety and customer satisfaction. Holds an innate ability to lead teams to desired results, while being reliable and a dedicated team player. Executive Digest: Overall 13+ Years of experience as a Production Support Engineer in banking, oil and gas domains.
Overview
2
2
Certifications
7
7
years of post-secondary education
14
14
years of professional experience
Work History
SSW Application Support Technical Consultant and Manager
CGI
Bangalore, India, India
11.2019 - Current
- Responsible for leading and managing the team of first, second and third line technical support support analysts who engaged in providing assistance to the customers for any technical issue's identification and resolution.
- Delivery of superior level service to customers and functioning as point of contact for production issues and service requests to ensure appropriate response and focus of the support teams.
- Tracking, monitoring and reporting on support, production matrices as per the SLAs.
- Preparing the monthly MSRS and present that to the clients during the monthly review meetings.
- Monitoring the production call and incidents on regular basis to ensure support engineers are following the incident priority flow and maintaining the lean incident queue, documenting the issues well and following the cases through to efficient and effective resolution.
- Working as a technical consultant by providing 2nd and 3rd level application level support for various exploration and geology applications as well and guiding the team anytime required.
- Handling the BCP when ever required by ensuring there should not be any outage or downtime to the application.
- Working as a focal point for Technical issues related to application for Aberdeen and London Locations.
- Working Platform: Linux, Windows Server 2012/2016, Toad 10.5, Office 365, and Oracle 10 G/12 C, and Service now, SQL server Management Studio 17.9.
- Oversaw training and onboarding process for all newly hired employees within Business Unit.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
SSW Application Proximity Support Analyst
CGI
London, UK, UK
02.2018 - 10.2019
- Providing 2nd and 3rd level application level support for a variety of exploration and geology applications like Petrel 2015/17/18, ARCGIS, and NDI, Oil field data manager (ODM/IC), Staratbugs 2.1, Gravitas 4.3, Techlog 2017/18.
- Maintenance and housekeeping activities required delivering applications services in line with agreed service levels, ensuring applications are available when required by the business.
- Worked directly with exploration teams and data managers to define the best possible solutions while maintaining objectives and keeping departmental budgets as a primary focal point.
- Coordinating with various teams like release management, configuration management, Database, Windows and UNIX Admin team and Workflow Advisers, Geology/ Geophysics, Seismic/ Well data management, Global License management Team to ensure the enhancement and other new functionalities.
- Working directly with the vendor such as Schlumberger, HRH, LR and IHS Markit for solving the application issues and coordinating the new roll out plans for the end user as the primary point of contact.
- Performing activities related to change, configuration and access management and user application license issues while accessing the various well related datas as well as the license renewals.
- Performing various oracle DB related activities like increasing the table space, managing user profiles, refreshing the database.
- Setup and configure internal Data Rooms to be used during confidential Farmout process and taken care of renewals of the Petrel/Techlog Licenses used in the data rooms.
- 24*7 On Call escalation to support any critical priority incidents.
- Implementation of the best practices / learning into daily activities.
- Preparation of process runs book and other documents such as monthly Service delivery report and present the same to the client on the monthly meetings.
- Working Platform: Linux, Windows Server 2016, Toad 10.5, Office 365, Oracle 12 C, SQL server 2016,Service Now.
- Carried out day-day-day duties accurately and efficiently.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
SSW Application Support Team Analyst
CGI
Bangalore, Karnataka
09.2015 - 02.2018
- Providing 1st level and 2nd level application level support for a variety of exploration and geology applications like Petrel 2015/17, ARCGIS, and NDI, Techlog 2015/16, OpenWorks, Openspirit 4.2.
- Coordinating with various teams like release management, configuration management, Database, Windows and UNIX Admin team and Workflow Advisers, Geology/ Geophysics, Seismic/ Well data management, Global License management Team to ensure the enhancement and other new functionalties.
- Managing the access related requests and guiding the user post the access requests has been completed.
- Participation in the application maintenance, deployment of new releases into Development, UAT & Production environments through RHNS and also deploying the 3rd applications like NPLOT, Troika, just plot in the Linux environment.
- Preparation of Knowledge articles in Service now and various runbook that will help the team to resolve the issues with in the SLA.
- Working Platform: Linux, Windows Server 2016, Toad 10.5, Office 365, Oracle 12 C, SQL server 2016, Service Now.
Service Delivery Consultant
HP Global Soft LTD
Bangalore, Karnataka
03.2013 - 09.2015
- Managing the trading Gateway services & providing support on various issues, so that customer can verify the best market price available and act on the full market picture.
- Analysis of all energy transactions to evaluate price and transmission and also ensured compliance to all organization regulation for risk management through EMIR Cube.
- Troubleshooting and Problem resolution of various technical operation incidents related to application infrastructure issues.
- Participation in the application maintenance, deployment of new releases into Development, UAT & Production environments for various energy trading applications like trayport, Endur.
- Performing various oracle DB related activities like increasing the table space, managing user profiles, refreshing the database.
- Coordinating with various teams like release management, configuration management, Database, Wintel & UNIX Admin team & other support teams to ensure the enhancement and other new functionalities.
- Develop Shell scripts to automate processes across environments such as infrastructure alerting to automate any manual support tasks.
- 24.
- 7 On Call escalation to support any critical priority incidents.
- Training and Mentoring New joiners and Knowledge sharing.
- Implementation of the best practices / learning into daily activities.
- Preparation of process runs book and other documents.
- Working Platform: Linux, Windows Server 2008, Toad 9.7, MS-office 2010.Oracle 10 G.
- Monitoring Tools: Tivoli for infrastructure performance & availability, FMO and OVO monitoring, Oracle Enterprise Service Manager.
Software Engineer
CSC
Bangalore, Karnataka
04.2011 - 03.2013
- Handling all the issues related to credit cards transactions for Verified by Visa (VBV).
- Analysis, Troubleshooting and Problem resolution of various technical operation incidents.
- Participation in the application maintenance, deployment of new releases into production environments.
- Production Monitoring & L2 support for multiple Card applications.
- Perform daily application health checks.
- Closely Working with QA & Dev Team in the implementation of the builds & releases.
- Implementation of the best practices / learning into daily activities.
- Preparation of process runs book and other documents.
- Working Platform: UNIX (Solaris), Linux, IIS, Windows Server2003, MS-office, WebSphere Application server 6.0.
- Monitoring Tools: Prognosis (Server health check tool), Opnet (Network Performance tool) and splunk for collecting & indexing the application server specific traffic details, Autosys for scheduling and monitoring jobs.
Software Engineer
Accenture
Bangalore, India
07.2007 - 04.2011
- Analysis, Troubleshooting and Problem Resolution of various environmental related defects during the various testing & production lifecycle (SIT, CIT, and PSSIT).
- Building new environment to support enhancement for various banking related application (OOS, OLB, WCC, KTC, CHS).
- I have been providing impact estimations using the scheduled outage calendar for the various banking applications.
- Coordinating with various teams like release management, configuration management and other support teams to ensure the enhancement and other new functionalities.
- Performing & coordinating Code migrations & Package migrations for the various Middleware Banking Applications.
- Monitoring the application server status through console & checking various issues related to server performance, Heap Memory, CPU utilizations as well as various MQ activities.
- Providing 24.
- 7 support whenever necessary.
- Setup and maintain documentation and standards.
- Working Platform: UNIX (Solaris, AIX), Web sphere v6, MQ v7, MS office.
Education
Bachelor of Technology - Electronics & Telecommunication Engg
Eastern Academy Of Science & Tech.University : Biju Pattanaik University Of Technology
07.2003 - 06.2007
Course : +2 Science (2003)Discipline : PCM with Geology - Collge
D.D College
07.2001 - 07.2003
High School
D N High School
Keonjhar,Orissa 07.2000 - 07.2001
Skills
Networking: HTTP, SSH, Telnetundefined
Certification
ITIL V3 Foundation.
Additional Information
- Awarded “ Best Performer for Q2 2020 ” in CGI.
- Awarded “ Best Performer for Q3 -2018 ” in CGI.
- Awarded “ Best Performer for Q-2 2014 ” in HP.
- Awarded “ Extra-Ordinary Performance ” from VISA In CSC.
- Awarded “ Outstanding ” performer for 2 consecutive months in Accenture.
Personal Details
- Permanent Address : M-57, Baramunda H.B Colony, Bhubaneswar, Orissa
- Languages Known : Oriya, Hindi, and English
- Date of Birth : 1st July, 1986
- Passport No : T1616659
Timeline
SSW Application Support Technical Consultant and Manager
CGI
11.2019 - Current
SSW Application Proximity Support Analyst
CGI
02.2018 - 10.2019
SSW Application Support Team Analyst
CGI
09.2015 - 02.2018
Service Delivery Consultant
HP Global Soft LTD
03.2013 - 09.2015
Software Engineer
CSC
04.2011 - 03.2013
Software Engineer
Accenture
07.2007 - 04.2011
Bachelor of Technology - Electronics & Telecommunication Engg
Eastern Academy Of Science & Tech.University : Biju Pattanaik University Of Technology
07.2003 - 06.2007
Course : +2 Science (2003)Discipline : PCM with Geology - Collge
D.D College
07.2001 - 07.2003
High School
D N High School
07.2000 - 07.2001
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