Overview
Work History
Education
Skills
Others
Timeline
Generic

SUJEET BURMAN

Faridabad

Overview

4
4
years of professional experience

Work History

PES ONLINE SERVICE PVT.LTD
12.2023 - Current
  • Understanding Energy Consumption: Provide customers with insights into how their energy usage is measured, allowing them to better manage their electricity consumption and costs.
  • Billing Transparency: Clearly explain how electricity usage is measured, how the rates are applied, and how customers can interpret their meter readings or digital consumption data.
  • Energy Usage Insights: Provide customers with tools (e.g., apps or online portals) that allow them to track and analyze their consumption patterns in real time.
  • Customer Service report (CSR) Provide by site engineer and mentioned faults of meters in it.
  • Accurate and Timely Billing: Ensure that meter readings are accurate, billing is timely, and customers receive clear breakdowns of charges.
  • Payment Alerts and Reminders: Implement systems that notify customers about upcoming payment due dates, overdue bills, or changes in rates.
  • Developed a streamlined ticketing process that reduced response time by 25%

HAVER ELECTRIC
04.2022 - 11.2023
  • Diagnosing and resolving technical problems reported by customers, which may include issues with picture quality, sound, connectivity, or other functionalities.
  • Providing assistance to customers through various communication channels (phone, email, chat) to guide them in setting up, using, and troubleshooting their LED TVs.
  • Maintaining in-depth knowledge of the LED TV products, including features, specifications, and software updates, to effectively assist customers.
  • Managing warranty claims and facilitating the repair process for defective LED TVs, ensuring customers receive timely service and support.
  • Utilizing remote access tools to assist customers by troubleshooting and configuring their LED TVs without the need for an in-person visit.

Intern

IMPERIAL AUTO INDUSTRY PVT.LTD
09.2021 - 02.2022
  • I worked in final inspection Department where all hose break pipes were manufactured for Car and bikes.
  • My role was to inspect all break pipes for any leakage point.
  • Ensuring they were tightly fitted and met the correct dimensions.

Education

Electronics and Communication Engineering -

J.C Bose University
Faridabad, HR
05.2021

Skills

  • Data entry and reporting
  • Multitasking and prioritization
  • Time management skills
  • Active listening techniques

Others

Microsoft Office, VLOOKUP, HLOOKUP, aggregate function, English, Hindi, data entry and reporting, multitasking and time management, active listeningening

Timeline

PES ONLINE SERVICE PVT.LTD
12.2023 - Current

HAVER ELECTRIC
04.2022 - 11.2023

Intern

IMPERIAL AUTO INDUSTRY PVT.LTD
09.2021 - 02.2022

Electronics and Communication Engineering -

J.C Bose University

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