Sujeet Kumar
Ghaziabad
Summary
An astute professional with over 10+ years of experience in Strategic Planning, B2B, B2C, SaaS, Customer Success, Key Account Management, Overall operations handling background with (Retention & Upgrades), End to End sales closer with up selling and cross selling, Customer Relationship, Enterprise account management. Proven competence in achieving targets and scaling up competences to deliver exceptional results.
Overview
11
11
years of professional experience
Work History
Regional Head-Customer Success
GrowAasan Technologies Pvt Ltd
02.2024 - Current
- Developed innovative ways to increase customer satisfaction levels by implementing new processes.
- Worked closely with sales team to ensure smooth transition from prospecting stage to post-sale engagement.
- Developed client relationships through proactive outreach, regular check-ins, and continued follow-up.
- Identified areas for improvement in existing products and services based on customer feedback.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
GM Key Account Manager - Demand
Filosha Infotech Pvt Ltd (The Yarn Bazaar)
02.2023 - 12.2023
- Developing and sustaining solid relationships with key client’s that brings in the most income for the company.
- Addressing and resolving key client’s complaints.
- Acting as the main point of contact between key client’s and internal teams.
- Communicating and collaborating with cross departments to ensure that key client’s needs are met.
- Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
- Developing a thorough understanding of client’s need and requirements and preparing customised solutions.
- Negotiating contracts with clients and meeting established deadlines for the fullfillment of each clients long-term goals.
- Identify new products and service expansion opportunities by understanding and advocating for customer needs and problems.
- Develop and possess in-depth understanding of The Yarn Bazaar’s internal and external platforms and product offering.
- Stay up-to-date with the industry trends and attend industry events and conferences.
Sr. Business Manager Customer Success
Exclusife Technosoft Pvt Ltd. (exclusife.com)
01.2015 - 01.2023
- Managing enterprise accounts across major verticals viz. Small and Medium enterprise, Corporates, B2B business(Manufacturers,Importers,Exporters etc) for key growth reason.
- Building and maintaining healty business relations with clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms.
- Communicating client’s goal and explaining client’s interest to the teamand management. Providng regular two way communication between the client and team in order to establish a rapport.
- Own, Drive and Manage Activation, Engagement, Renewals, Retention, Revenue Growth, Customer Advocacy & Value realization.
- Involved in hiring, training, and mentoring of new customer success manager and ensure the on boarding in done within the timeline.
- Involved in the entire customer lifecycle from on boarding (presales) to driving success (postsales/customer success) and relationship management (retention).
- Performing Business Analysis, working on product roadmap based on client feedback, suggestions, and needs, cross selling and up selling new features to increase sales across the assign locations.
- Ensuring all process and procedures are completed witin stipulated timeline and with strict compliance to quality standards.
- Responsible for running Quantitative and qualitative analysis for driving operational excellence and delivering Business Reviews (QBR/ABR).
Business Development Officer
Cocktail Unlimited Pvt Ltd.
03.2013 - 01.2015
- Responsible for end to end process (Client On Boarding to Delivery).
- Responsible for new Client Acquisition as well as day to day client coordination.
- Developing new clients across assigned territory and enhancing business prospects from existing clients.
- Engage with the clients at senior level and regular follow ups to secure repeat business.
- Maintaining good relationship with the clients so that the business can maximize the value of those relationships.
Education
PGDM,Marketing & Finance -
New Delhi Institute of Management (NDIM)
01.2013
BBA, Accounting & Management -
Birla Institute of Technology (BIT) Mesra, Ranchi
01.2010
Higher Secondary-Science -
SSVM-Dhurwa, Ranchi
01.2006
Skills
- Onboarding
- Conflict Resolution
- Relationship Building and Retention
- CRM Software
- Account Management
Personal Information
- Father's Name: Mr Satyendra Mishra
- Mother's Name: Mrs Sabita Devi
- Nationality: INDIAN
- Marital Status: Married
Hobbies and Interests
- Cooking
- Teaching
- Poem Reading
- Numismatic
Disclaimer
I do here by declare that the above information is true and correct to the best of my knowledge and belief.
Timeline
Regional Head-Customer Success
GrowAasan Technologies Pvt Ltd
02.2024 - Current
GM Key Account Manager - Demand
Filosha Infotech Pvt Ltd (The Yarn Bazaar)
02.2023 - 12.2023
Sr. Business Manager Customer Success
Exclusife Technosoft Pvt Ltd. (exclusife.com)
01.2015 - 01.2023
Business Development Officer
Cocktail Unlimited Pvt Ltd.
03.2013 - 01.2015
PGDM,Marketing & Finance -
New Delhi Institute of Management (NDIM)
BBA, Accounting & Management -
Birla Institute of Technology (BIT) Mesra, Ranchi
Higher Secondary-Science -
SSVM-Dhurwa, Ranchi
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