Hi, I’m
Sujeet Kumar
Operations Manager
New Delhi,Delhi
Summary
Top Skills
Business Development
Sales Operations
Payment Industry
Sujeet Kumar
Operations Manager | Expert in Sales Operations & Business
Growth | Driving Merchant Visibility & Expansion | Vaco Binary
Semantics LLP
Delhi, India
Summary
Result-driven sales and marketing professional with 8+ years of
expertise in merchant acquisition, team leadership, and digital
payments industry. Proven ability to drive sales growth, reduce
customer churn, and foster strong customer relationships. Skilled in
Google Pay, Google My Business, Paytm, and Home Credit. Known
for exceptional leadership in motivating teams towards exceeding
targets. Adept at identifying market opportunities and developing
strategies for business expansion. Excels in creating impactful
marketing campaigns and optimizing sales processes. Looking to
leverage my skills for driving revenue and market share growth in a
dynamic organization.
Overview
9
years of professional experience
Work History
Vaco Binary Semantics LLP, Haryana
Operations Manager
2022.11 - Current (1 year & 10 months)
Job overview
- Orchestrated field sales operations to develop a business growth-focused product, enhancing market visibility for merchants
- Collaborated closely with the app development team, incorporating field feedback to optimize app usability and streamline payment processes
- Established and led a high-performing sales team to drive successful penetration of a new product in the market
- Empowered new hiring partners to strategically recruit top-tier sales professionals, ensuring a skilled and motivated workforce
- Facilitated seamless communication across teams, ensuring timely delivery of services and effective dissemination of merchant feedback.
Vaco Binary Semantics (Google Pay), Gurgaon , Haryana
Cluster Manager
2021.07 - 2022.11 (1 year & 4 months)
Job overview
- Orchestrated a team of over 650 Business Development Executives to spearhead merchant acquisition across 45 cities in the North Region
- Ensured prominent brand visibility through impactful merchandising and strategically executed sales promotion activities
- Provided actionable feedback to our esteemed client, Google, pertaining to prevailing market trends and evolving customer needs
- Empowered staffing partners to efficiently recruit and onboard top-tier sales talent, optimizing team performance
- Fostered seamless coordination with the Google team, ensuring alignment with strategic objectives and timely execution of initiatives
- Spearheaded the acquisition of merchants in the market, driving a 25% surge in active participation in transactions
- Collaborated with the app development team to disseminate valuable feedback on the app.
Vaco Binary Semantics LLP (Google Pay), Gurgaon , Haryana
City Manager
2019.08 - 2021.06 (1 year & 10 months)
Job overview
- Launched Google Pay in the Delhi NCR market, marking the first-ever launch in India
- Hired and managed a team of BDEs/BDLs/ASMs to drive merchant acquisitions in the Delhi NCR market, contributing to the successful launch and expansion of Google Pay
- Drove adoption and usage of Google Pay in Delhi NCR, India, resulting in a significant increase in the user base
- Applied four years of expertise in marketing and business development, specializing in customer relationship management, partnership building, and field sales
- Identified potential customers, executed successful marketing campaigns, and fostered partnerships with local businesses and institutions to drive the adoption of Google Pay
- Conducted market research and trend analysis, delivering actionable insights to enhance the Google Pay product
- Ensured team delivery on targets and commitments
- Collaborated with internal stakeholders and cross-functional Google teams to align Google Pay with the local market needs, delivering an exceptional customer experience
- Contributed to the development of an app for tracking field agents, optimizing their assignments and enhancing overall productivity.
One97 Communications Limited, Ahmedabad, Gujarat
Area Sales Manager
2018.08 - 2019.07 (11 months)
Job overview
- Led a team of over 50 personnel to drive merchant onboarding, insurance sales, and EDC/POS in the market
- Resolved escalated cases by coordinating with relevant internal teams, ensuring high customer satisfaction rates
- Monitored sales activities to ensure the delivery of top-quality services to customers
- Oversaw the recruitment, training, and evaluation of sales and marketing personnel, promoting employee growth and development
- Planned and executed advertising campaigns and sales promotions, making significant contributions to the overall marketing strategy.
One97 Communication Ltd, Noida, Uttar Pradesh
Sales Team Lead
2017.09 - 2018.07 (10 months)
Job overview
- Led a team of 12 Field Sales Executives to drive merchant acquisition in the
- West Delhi market
- Provided merchant assistance, addressing inquiries and complaints to ensure delivery of excellent service and maintain high customer satisfaction
- Monitored sales activities closely, guaranteeing merchants received top- notch service and resolving any issues promptly
- Conducted thorough quality assessments of onboarding by personally visiting and evaluating shops brought onboard by the Field Sales Team, ensuring adherence to standards and processes.
One97 Communication Ltd, Noida, Uttar Pradesh
Field Sales Executive
2016.01 - 2017.08 (1 year & 7 months)
Job overview
- Facilitated successful onboarding of new merchants by providing comprehensive explanations of new products and services
- Proactively met with existing merchants to drive increased transactions through Paytm
- Identified and developed potential dealers and distributors, leading to a significant expansion of the Paytm network
- Actively engaged in local marketing events to bolster brand awareness and foster customer engagement.
Home Credit India, Haryana
Associate Sales
2015.06 - 2016.01 (7 months)
Job overview
- Promoted and sold Home Credit products to retail clients at Point of Sale (POS)
- Greeted customers to understand their requirements effectively
- Maintained records of sales activities for performance tracking
- Assisted and guided customers through the application process for consumer finance products in compliance with internal policies and procedures
- Delivered professional services to ensure customer satisfaction.
Education
School of Open Learning (DU SOL), University of Delhi , Delhi
Bachelor of Commerce - BCom from Business/Commerce, General
2013
D.A.V. Public School , Muzaffarnagar
Intermediate from Business/Commerce
2009
Additional Information
- Flat No. A103, Jain Villas, Block- Z, Commercial Enclave, Mohan Garden, Uttam Nagar, New Delhi 110059
Skills
- Coaching and Mentoring
- Direct Sales
- Product Knowledge
- Sales Territory Growth
- Market Research
- Goals and Performance
- Business Development and Planning
- Sales Presentation
- Recruiting and Hiring
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balancePersonal development programsTimeline
Operations Manager
Vaco Binary Semantics LLP
2022.11 - Current (1 year & 10 months)
Cluster Manager
Vaco Binary Semantics (Google Pay)
2021.07 - 2022.11 (1 year & 4 months)
City Manager
Vaco Binary Semantics LLP (Google Pay)
2019.08 - 2021.06 (1 year & 10 months)
Area Sales Manager
One97 Communications Limited
2018.08 - 2019.07 (11 months)
Sales Team Lead
One97 Communication Ltd
2017.09 - 2018.07 (10 months)
Field Sales Executive
One97 Communication Ltd
2016.01 - 2017.08 (1 year & 7 months)
Associate Sales
Home Credit India
2015.06 - 2016.01 (7 months)
School of Open Learning (DU SOL), University of Delhi
Bachelor of Commerce - BCom from Business/Commerce, General
D.A.V. Public School
Intermediate from Business/Commerce
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