Sales and marketing professional with over 9 years of experience, specializing in merchant acquisition and team leadership. Demonstrated track record of success in driving sales growth, reducing customer churn, and fostering strong customer relationships. Expertise in Google Pay, Google My Business, Paytm, Home Credit, and the digital payments industry.
Hi, I’m
Sujeet Kumar
Sales & Operations Manager
New Delhi,Delhi
Summary
Overview
9
years of professional experience
1
Certification
7
years of post-secondary education
Work History
Vaco Binary Semantics LLPGurugram, Haryana
Operations Manager
11.2022 - Current
Job overview
- Orchestrated field sales operations to develop a business growth-focused product, enhancing market visibility for merchants.
- Collaborated closely with the app development team, incorporating field feedback to optimize app usability and streamline payment processes.
- Established and led a high-performing sales team to drive successful penetration of a new product in the market.
- Onboarding new merchants, revisiting existing merchants, and increasing Google Pay soundpod presence in the market of North & West Region.
- Provided actionable insights through detailed market analysis and regular reporting, contributing to strategic decision-making.
Vaco Binary Semantics LLP (Onsite Google)Gurgaon, Haryana
Cluster Manager
07.2021 - 10.2022
Job overview
- Led a team of over 650 Business Development Executives to drive merchant acquisition across 45 cities in the North Region.
- Ensured brand visibility through effective merchandising and sales promotion activities.
- Provided regular feedback to our client, Google, regarding market trends and customer needs.
- Empowered staffing partners to recruit the sales team.
- Maintained seamless coordination with the Google team.
- Acquired merchants in the market and ensured their active participation in transactions.
- Collaborated with the app development team to share feedback on the app and enhance the user experience for agents.
Vaco Binary Semantics LLP (Onsite Google)Gurgaon, Haryana
City Manager
08.2019 - 06.2021
Job overview
- Launched Google Pay in the Delhi NCR market, marking the first-ever launch in India.
- Hired and managed a team of BDEs/BDLs/ASMs to drive merchant acquisitions in the Delhi NCR market, contributing to the successful launch and expansion of Google Pay.
- Drove adoption and usage of Google Pay in Delhi NCR, India, resulting in a significant increase in the user base.
- Applied four years of expertise in marketing and business development, specializing in customer relationship management, partnership building, and field sales.
- Identified potential customers, executed successful marketing campaigns, and fostered partnerships with local businesses and institutions to drive the adoption of Google Pay.
- Conducted market research and trend analysis, delivering actionable insights to enhance the Google Pay product.
- Ensured team delivery on targets and commitments.
- Collaborated with internal stakeholders and cross-functional Google teams to align Google Pay with the local market needs, delivering an exceptional customer experience.
- Contributed to the development of an app for tracking field agents, optimizing their assignments and enhancing overall productivity.
Paytm (One97 Communications Ltd)Ahmedabad, Gujarat
Area Sales Manager
08.2018 - 07.2019
Job overview
- Led a team of over 50 personnel to drive merchant onboarding, insurance sales, and EDC/POS in the market.
- Resolved escalated cases by coordinating with relevant internal teams, ensuring high customer satisfaction rates.
- Monitored sales activities to ensure the delivery of top-quality services to customers.
- Oversaw the recruitment, training, and evaluation of sales and marketing personnel, promoting employee growth and development.
- Planned and executed advertising campaigns and sales promotions, making significant contributions to the overall marketing strategy.
Paytm (One97 Communications Ltd)Noida, Uttar Pradesh
Team Leader
09.2017 - 07.2018
Job overview
- Led a team of 12 Field Sales Executives to drive merchant acquisition in the West Delhi market.
- Provided merchant assistance, addressing inquiries and complaints to ensure delivery of excellent service and maintain high customer satisfaction.
- Monitored sales activities closely, guaranteeing merchants received top-notch service and resolving any issues promptly.
- Conducted thorough quality assessments of onboarding by personally visiting and evaluating shops brought onboard by the Field Sales Team, ensuring adherence to standards and processes.
- Led a team of 12 Field Sales Executives to drive merchant acquisition in the West Delhi market.
- Provided merchant assistance, addressing inquiries and complaints to ensure delivery of excellent service and maintain high customer satisfaction.
- Monitored sales activities closely, guaranteeing merchants received top-notch service and resolving any issues promptly.
- Conducted thorough quality assessments of onboarding by personally visiting and evaluating shops brought onboard by the Field Sales Team, ensuring adherence to standards and processes.
Paytm (One97 Communications Ltd)Noida, Uttar Pradesh
Field Sales Executive
01.2016 - 08.2017
Job overview
- Facilitated successful onboarding of new merchants by providing comprehensive explanations of new products and services.
- Proactively met with existing merchants to drive increased transactions through Paytm.
- Identified and developed potential dealers and distributors, leading to a significant expansion of the Paytm network.
- Actively engaged in local marketing events to bolster brand awareness and foster customer engagement
Home Credit India Finance Private LimitedGurgaon, Haryana
Associate Sales
06.2015 - 01.2016
Job overview
- Promoted and sold Home Credit products to retail clients at Point of Sale (POS).
- Greeted customers to understand their requirements effectively.
- Maintained records of sales activities for performance tracking.
- Assisted and guided customers through the application process for consumer finance products in compliance with internal policies and procedures.
- Delivered professional services to ensure customer satisfaction.
Education
School of Open Learning (DU)Delhi
B.Com from Commerce
05.2009 - 11.2013
University Overview
CBSEMuzaffarnagar
12th from Commerce
04.2008 - 05.2009
University Overview
CBSEKhatauli, Muzaffarnagar
High School Diploma
04.2006 - 05.2007
University Overview
Skills
- Sales and marketing professional
- Merchant acquisition
- Team leadership
- Sales Operations
- Leadership Skills
- Team Motivation
- Team Management
- Business Development
- Team Handling
Accomplishments
Accomplishments
Rising Star of the Month_Vaco Binary Semantics LLP (Sep 2019)
- Built a productive team of 450+ from scratch
- Scaled up merchant acquisition from 10K to an average of 2lac/quarter
Best Area Sales Manager_One97 Communications Limited (Nov 2018)
- Awarded Best Area Sales Manager for outstanding performance in the November 2018 onboarding contest.
- Achieved the highest number of new merchant onboards in the region.
Best Team Leader, Pan India_One97 Communications Limited (Apr 2018)
- Awarded Best Team Leader, Pan India, for outstanding performance in the month of April 2018.
Rewarded as Best Service Manager in 2017, Team Lead_One97 Communications
Limited (May 2017)
- Rewarded as Best Service Manager in 2017.
Certification
- MS Office (MS Word, MS Excel, MS Powerpoint) - CMC LTD (CMC/ICWAI TRG/NR/03014)
- ICWAI ( FOUNDATION )
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureTimeline
Operations Manager
Vaco Binary Semantics LLP
11.2022 - Current
Cluster Manager
Vaco Binary Semantics LLP (Onsite Google)
07.2021 - 10.2022
City Manager
Vaco Binary Semantics LLP (Onsite Google)
08.2019 - 06.2021
Area Sales Manager
Paytm (One97 Communications Ltd)
08.2018 - 07.2019
Team Leader
Paytm (One97 Communications Ltd)
09.2017 - 07.2018
Field Sales Executive
Paytm (One97 Communications Ltd)
01.2016 - 08.2017
Associate Sales
Home Credit India Finance Private Limited
06.2015 - 01.2016
School of Open Learning (DU)
B.Com from Commerce
05.2009 - 11.2013
CBSE
12th from Commerce
04.2008 - 05.2009
CBSE
High School Diploma
04.2006 - 05.2007
MS Office (MS Word, MS Excel, MS Powerpoint) - CMC LTD
CMC/ICWAI TRG/NR/03014
- ICWAI ( FOUNDATION )
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