Sujeet Kumar
Working As Store Manager In 24 Seven Store
New Delhi
Summary
Proven leader with a track record of enhancing customer satisfaction and maximizing sales at 24 Seven (Godfrey Philips India Limited). Skilled in inventory management and staff development, I spearheaded initiatives that significantly improved store profitability and team performance. Expert in POS systems and adept at fostering positive customer relationships, my approach boosts both revenue and employee morale.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Store Manager
24 Seven ( Godfrey Philips India Limited )
New Delhi
2015.11 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Bachelor Of Arts -
Moti Lal Nehru College Delhi University
New Delhi 06.2018
12th CBSE Board
GBSS SCHOOL DEFENCE COLONY
New Delhi 03.2015
10th CBSE Board
GBSS SCHOOL DEFENCE COLONY
New Delhi 03.2013
Skills
Team leadership and coaching
Timeline
Store Manager
24 Seven ( Godfrey Philips India Limited )
2015.11 - Current
Bachelor Of Arts -
Moti Lal Nehru College Delhi University
12th CBSE Board
GBSS SCHOOL DEFENCE COLONY
10th CBSE Board
GBSS SCHOOL DEFENCE COLONY
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