Sujeet Kumar Sharma
Ahmedabad
Summary
A passionate, driven, and motivated IT/Software/Telecom Engineer with a methodical and analytical approach to implementing and maintaining ERP and CRM software. In IT/Software/Telecom with 4+ years of hands-on experience in supporting, automating and optimizing mission critical configuration in different networking infrastructure.
Overview
8
8
years of professional experience
2030
2030
years of post-secondary education
2
2
Languages
Work History
Software Engineer
LOOKMAN ELECTROPLAST PVT. LTD
Ahmedabad
11.2023 - Current
- Analyse system and user requirement
- handle Qognify application and resolve the query.
- check day to day recording of camera in VR and resolve if issue occur in VR.
- Check Qognify system logs for error codes or warnings and analyze root causes.
- Solve Linux ubuntu based problem that is occur in device
- Tested, debugged, and performed troubleshooting on Linux system configurations
- Configured MNVR( mobile network video recorder) as per given SOP
- Create VPN in Linux server
- Escalated critical problems through proper channels, pulling critical resources when needed and documenting problem resolution
- Designed and troubleshooted network communications and solutions using various platforms
- Defined, analysed, and resolved complex software and systems problems via telephone, remote computer link, and on-site support, distinguishing between hardware and software problems and responding accordingly
- Developed hardware/software diagnostics and aids to facilitate systems analysis and diagnosis of complex systems problems
- Team coordination and fix the issues as soon as possible for client
Technical Support Engineer
AMROCK GROUP
Ahmedabad
12.2022 - 11.2023
- Solve client issue and give proper solution regarding Software
- Handle ERP Software and provide training to the client
- Handle helpdesk mail, give proper solution and also solve ticket at appropriate time
- Built operations with team to support business development and improvement
- Manage database and co-ordinate with backend team Regarding client issue
- Handle inbound and outbound call and give a proper solution
- Manage SQL server and its related query
Customer Support Executive
Ishan Nestol Pvt Ltd.
Ahmedabad
10.2021 - 11.2022
- Built operations with team to support business development and improvement
- Resolved customer issues and provide best support
- Support provided to Retail & Enterprises clients
- Monitoring Zabbix, Syneffo tool to get notification and Live performance status
- Managed customer service effectiveness by monitoring performance and assessing metrics
- Experience in power beam M5 400, M5 500 point to point mimosa radio devices
- Point to point link(P2P) with various link- leased, mpls and career links
Telecom Engineer
Maksat Technology
NEW DELHI
09.2016 - 12.2018
- Collaborated with NOC (Network Operation Center) teams and discuss the setup configuration and deploy in client location
- Wi-Fi Monitoring in the portal and troubleshoot the portal bugs
- Maintain local area network with wide area network for the organization for the connectivity
- Configuration devices such as routers, switches and firewalls protection mechanism keeping away the cyber-attacks
- LAN networks usually connect to extensive area networks through a router or other device and run the internet for better connectivity with multiple geographic locations
- As a Telecom and IT Engineer served LAN/WAN support network for data center
- Responsibility of LAN/WAN with network in a functional mode with zero downtime
Education
BTech - Electrical & Electronics Engineer
Diploma Engineer - Information Technology
GOVT. POLYTECNIC KASHIPUR
UK 01.2013 - 01.2016
12th -
VVMHS SCHOOL HALDWANI
UK 06.2008 - 06.2010
10th -
VVM CHAMPWAT
UK 05.2008 - 06.2016
Skills
IT support
ERP
SQL
h8 application
Qognify software
linux
Application and software support
Personal Information
- Date of Birth: 06/30/93
- Gender: Male
Timeline
Software Engineer
LOOKMAN ELECTROPLAST PVT. LTD
11.2023 - Current
Technical Support Engineer
AMROCK GROUP
12.2022 - 11.2023
Customer Support Executive
Ishan Nestol Pvt Ltd.
10.2021 - 11.2022
Telecom Engineer
Maksat Technology
09.2016 - 12.2018
Diploma Engineer - Information Technology
GOVT. POLYTECNIC KASHIPUR
01.2013 - 01.2016
12th -
VVMHS SCHOOL HALDWANI
06.2008 - 06.2010
10th -
VVM CHAMPWAT
05.2008 - 06.2016
BTech - Electrical & Electronics Engineer
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