Sujeet Ravindra Wakde
URAN, NAVI MUMBAI
Summary
Energetically driving guest satisfaction to new heights, I leveraged mixology techniques at Costa Cruises to boost sales by 50%. A supportive team collaborator and proficient relationship builder, I excel in dynamic environments, consistently enhancing beverage service operations with a keen focus on innovative solutions and exceptional service standards.
Overview
4
4
years of professional experience
Work History
Bar Attendant Lounge (SECOND CONTRACT)
Costa Cruises
GENOVA
02.2024 - 11.2024
- Greeted customers, answered questions, and provided information about the bar's menu.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Assisted with setting up bar area prior to opening shift.
- Provided excellent customer service by taking orders and serving drinks quickly and efficiently.
- Prepared specialty cocktails according to recipes or customer requests.
- Stayed up-to-date on menu items, specialties, ingredients and preparation methods.
- Adhered to all safety and sanitation regulations when handling food and beverage products.
- Resolved customer complaints in a timely manner while remaining calm under pressure.
- Informed guests about specials or new menu items when appropriate.
- Trained new servers on proper procedures for taking orders, making drinks, and providing excellent customer service.
- Followed state laws regarding serving alcohol responsibly.
- Ensured all guest checks were accurate before finalizing payment process.
- Maintained an organized workspace by properly storing tools and equipment after use.
- Assisted bartenders with creating unique drink combinations based on guests' preferences.
Bar Attendant Lounge
Costa Cruises
SAVONA
02.2023 - 10.2023
- Ensures the highest level of guest satisfaction by delivering quality guest service and amenities within company's standards
- Worked for 78 hours every week and have great mental strength and determination and able to work well under pressure and in a constantly challenging environment
- Achieved greater fluency in the English language clearly, distinctly and cordially with guest and crew
- Improved my knowledge of drinks selection and service
- Attended to all customer needs and requests promptly and courteously
- Followed all establishment hygiene practices
- Kept bar workspace clean and organized at all times
Bartender
Royal Tulip Luxury Hotels
KHARGHAR
05.2022 - 02.2023
- Maintained Account Book FLR (1A 2A 3A) and the register of foreign liquor FLR-III
- Led and directed team members on effective methods, operations and procedures to run a profitable, successful bar
- Completed regular bar inventories and daily requisition sheets and increased sales and profit by 50% in just 3 months
- Consistently jumped in with helping hands like cleaning messes in backareas, checked TP at the door, replace beer kegs and always behind the bar managing it and bartending
- Maintained a spotless, fully stocked bar and kept it organized and supplied with bar essentials, garnishes and liquor
Assistant Bartender
Mato Mato Cocktail Bar
HIRANANDANI, THANE
04.2021 - 10.2021
- Greeted customers, took orders and served drinks.
- Checked identification of customers to ensure they met legal drinking age.
- Maintained cleanliness of bar area, restocked supplies and removed empty glasses.
- Assisted with the preparation of cocktails and other beverages according to recipes.
- Ensured compliance with health and safety regulations in all areas of service.
- Performed cash handling duties such as taking payments, making change and processing credit card transactions.
- Provided excellent customer service by responding promptly to inquiries, complaints and requests for assistance.
- Organized special events such as tastings, happy hours or promotional activities related to alcoholic beverages.
- Suggested food pairings to complement guests' beverage choices when appropriate.
- Monitored guests' alcohol consumption levels in order to ensure responsible service standards were being met.
- Informed management about low stock levels so that inventory could be replenished on time.
- Set up bars for private functions including arranging glassware and preparing garnishes.
Education
High School Diploma -
Cocktails & Dreams
KHAR WEST01-2021
Bachelor of Science - Information Technology
KARMAVEER BHAURAO PATIL COLLEGE, VASHI
VASHI, NAVI MUMBAI01-2020
Senior Secondary School Certificate -
CBSE, KENDRIYA VIDYALAYA NAD KARANJA
NAD KARANJA 01-2017
Skills
- Proficient in Building Relationships
- Efficient Learner
- Result-oriented
- Versatile in Dynamic Environments
- High commitment in teamwork
- Supportive Team Collaborator
- Excellent Retention Skills
- Beverage Service Operations
- Experienced in Mixology Techniques
References
- Sahil Rajendra Gauda, Celebrity Cruises, Bar Utility, 111228
- Pawan Kumar Vats, P&O Cruises, Bar Team Leader, 509937
- Surendra Gaud, P&O Cruises, Bartender, 093736
- Sylvester Pereira, P&O Cruises, Bar Team, 516403
- Rajesh Kumar Ramsubhag Prajapati, P&O Cruises, Bar Team, 526901
Achievementsandawards
- Successfully completed the following modules of Diageo Masterclass: Art of great service, Essential Bar skills & techniques, Essential guide to spirit, Responsible service of alcohol
- Successfully completed certified MSCIT course with 83%
Accomplishments
- Has successfully completed the following modules of Diageo Masterclass.
- Art of great service.
- Essential Bar skills & techniques.
- Essential guide to spirit.
- Responsible service of alcohol.
Languages
English
First Language
Italian
Beginner (A1)
A1
Timeline
Bar Attendant Lounge (SECOND CONTRACT)
Costa Cruises
02.2024 - 11.2024
Bar Attendant Lounge
Costa Cruises
02.2023 - 10.2023
Bartender
Royal Tulip Luxury Hotels
05.2022 - 02.2023
Assistant Bartender
Mato Mato Cocktail Bar
04.2021 - 10.2021
High School Diploma -
Cocktails & Dreams
Bachelor of Science - Information Technology
KARMAVEER BHAURAO PATIL COLLEGE, VASHI
Senior Secondary School Certificate -
CBSE, KENDRIYA VIDYALAYA NAD KARANJA
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