I am an experienced and people-focused operations professional with 10+ years in healthcare and customer service. I have worked closely with patients, clients, and internal teams to make sure services run smoothly, issues are resolved quickly, and every interaction leaves people feeling cared for. I am passionate about making a difference, supporting teams, and continuously improving how things are done.
Hi, I’m
Sujeeta Arya
Customer Relations and Operations
Noida
Summary
Overview
2026
years of professional experience
6
years of post-secondary education
Work History
Emoha EldercareGurgaon
Deputy Manager - Customer Relations
1 2020 - 04.2025
Job overview
- Lead and support a customer service team focused on eldercare solutions.
- Handle escalations and ensure timely resolutions to keep satisfaction high.
- Collaborate with internal teams for better operational outcomes.
- Continuously gather feedback to improve the services we offer.
- Support hiring, training, and onboarding of new team members.
Dr. Poonam Batra’s Multispecialty Dental ClinicNew Delhi
OPD & Admin Supervisor
04.2019 - 01.2020
Job overview
- Managed patient appointments, billing, and front-desk operations.
- Ensured high standards of patient care and addressed any concerns.
- Conducted internal audits and maintained service quality.
Health Care at Home India Pvt. LtdNoida
Assistant Manager – Lab Operations & Wellness Campaigns
10.2013 - 12.2018
Job overview
- Oversaw wellness programs and diagnostic services (B2B & B2C).
- Coordinated corporate health checkups with top firms.
- Managed billing, reporting, and team efficiency across cities.
International SOS Services (India) Pvt. LtdNew Delhi
Senior Assistance Coordinator (Lifestyle & Medical
07.2008 - 01.2013
Job overview
- Helped VIP clients with concierge and lifestyle needs.
- Coordinated medical assistance cases with timely updates and billing.
- Ensured quality service and client satisfaction.
HCL BPO Technology ServicesNoida
Customer Care Executive - British Telecom
10.2007 - 04.2008
Job overview
- Addressed billing concerns and supported client accounts.
Matrix Cellular ServicesNew Delhi
Credit Control Officer
07.2006 - 09.2007
Job overview
- Audited accounts, ensured limits were maintained, and resolved billing issues.
Education
Attended School of Open Learning Delhi UniversityNew Delhi
Bachelor of Arts from Arts
04.2006 - 01.2010
University Overview
National Institute of Open SchoolingNew Delhi
Senior Secondary in Arts
01.2004 - 04.2005
University Overview
National Institute of Open SchoolingNew Delhi
Secondary
06.2002 - 05.2003
University Overview
Skills
Timeline
OPD & Admin Supervisor
Dr. Poonam Batra’s Multispecialty Dental Clinic
04.2019 - 01.2020
Assistant Manager – Lab Operations & Wellness Campaigns
Health Care at Home India Pvt. Ltd
10.2013 - 12.2018
Senior Assistance Coordinator (Lifestyle & Medical
International SOS Services (India) Pvt. Ltd
07.2008 - 01.2013
Customer Care Executive - British Telecom
HCL BPO Technology Services
10.2007 - 04.2008
Credit Control Officer
Matrix Cellular Services
07.2006 - 09.2007
Attended School of Open Learning Delhi University
Bachelor of Arts from Arts
04.2006 - 01.2010
National Institute of Open Schooling
Senior Secondary in Arts
01.2004 - 04.2005
National Institute of Open Schooling
Secondary
06.2002 - 05.2003
Deputy Manager - Customer Relations
Emoha Eldercare
1 2020 - 04.2025
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