I am an experienced and people-focused operations professional with 10+ years in healthcare and customer service. I have worked closely with patients, clients, and internal teams to make sure services run smoothly, issues are resolved quickly, and every interaction leaves people feeling cared for. I am passionate about making a difference, supporting teams, and continuously improving how things are done.
Hi, I’m
Sujeeta Arya
Customer Relations and Operations
Noida
Summary
Overview
2026
years of professional experience
6
years of post-secondary education
Work History
Emoha EldercareGurgaon
Deputy Manager - Customer Relations
1 2020 - 04.2025
Job overview
- Lead and support a customer service team focused on eldercare solutions.
- Handle escalations and ensure timely resolutions to keep satisfaction high.
- Collaborate with internal teams for better operational outcomes.
- Continuously gather feedback to improve the services we offer.
- Support hiring, training, and onboarding of new team members.
Dr. Poonam Batra’s Multispecialty Dental ClinicNew Delhi
OPD & Admin Supervisor
04.2019 - 01.2020
Job overview
- Managed patient appointments, billing, and front-desk operations.
- Ensured high standards of patient care and addressed any concerns.
- Conducted internal audits and maintained service quality.
Health Care at Home India Pvt. LtdNoida
Assistant Manager – Lab Operations & Wellness Campaigns
10.2013 - 12.2018
Job overview
- Oversaw wellness programs and diagnostic services (B2B & B2C).
- Coordinated corporate health checkups with top firms.
- Managed billing, reporting, and team efficiency across cities.
International SOS Services (India) Pvt. LtdNew Delhi
Senior Assistance Coordinator (Lifestyle & Medical
07.2008 - 01.2013
Job overview
- Helped VIP clients with concierge and lifestyle needs.
- Coordinated medical assistance cases with timely updates and billing.
- Ensured quality service and client satisfaction.
HCL BPO Technology ServicesNoida
Customer Care Executive - British Telecom
10.2007 - 04.2008
Job overview
- Addressed billing concerns and supported client accounts.
Matrix Cellular ServicesNew Delhi
Credit Control Officer
07.2006 - 09.2007
Job overview
- Audited accounts, ensured limits were maintained, and resolved billing issues.
Education
Attended School of Open Learning Delhi UniversityNew Delhi
Bachelor of Arts from Arts
04.2006 - 01.2010
University Overview
National Institute of Open SchoolingNew Delhi
Senior Secondary in Arts
01.2004 - 04.2005
University Overview
National Institute of Open SchoolingNew Delhi
Secondary
06.2002 - 05.2003
University Overview
Skills
Timeline
OPD & Admin Supervisor
Dr. Poonam Batra’s Multispecialty Dental Clinic
04.2019 - 01.2020
Assistant Manager – Lab Operations & Wellness Campaigns
Health Care at Home India Pvt. Ltd
10.2013 - 12.2018
Senior Assistance Coordinator (Lifestyle & Medical
International SOS Services (India) Pvt. Ltd
07.2008 - 01.2013
Customer Care Executive - British Telecom
HCL BPO Technology Services
10.2007 - 04.2008
Credit Control Officer
Matrix Cellular Services
07.2006 - 09.2007
Attended School of Open Learning Delhi University
Bachelor of Arts from Arts
04.2006 - 01.2010
National Institute of Open Schooling
Senior Secondary in Arts
01.2004 - 04.2005
National Institute of Open Schooling
Secondary
06.2002 - 05.2003
Deputy Manager - Customer Relations
Emoha Eldercare
1 2020 - 04.2025
Similar Profiles
NAVRATAN SHARMANAVRATAN SHARMA
Payroll and Compliance Manager at Emoha EldercarePayroll and Compliance Manager at Emoha Eldercare
Nikita VermaNikita Verma
Growth Executive at Emoha EldercareGrowth Executive at Emoha Eldercare
Sujeeta AryaSujeeta Arya
Asst. Manager Customer Relations at Emoha EldercareAsst. Manager Customer Relations at Emoha Eldercare
Prashant KashyapPrashant Kashyap
Consultant at TATA CONSULTANCY SERVICESConsultant at TATA CONSULTANCY SERVICES
Gautam NagpalGautam Nagpal
Cloud Engineer at Control RisksCloud Engineer at Control Risks