Sujeeth Kumar
Ooty
Summary
To work competitive challenging, and comfortable work environment. To contribute the best of my ability towards growth and development of progressive organization, to fully utilize my interpersonal skills to pure challenging and secure career.
Overview
9
9
years of professional experience
Work History
Assoc commercial project support Mgr
Iqvia
Bangalore
03.2020 - Current
- Provided support to project teams by ensuring that resources were allocated and tasks were completed on time
- Automating manual process using Power Automate Desktop & Cloud, Power Query etc
- Creating dashboard in Power BI, Excel for the Clients & Stakeholders
- Maintaining the Purchase Order budget for various pharmacy companies like: Abbvie, Alcresta, Alkermes, Bausch, GSK, Eli Lilly, Novartis, Nestle, Pfizer, Sanofi etc
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures
Quality Advisor
Convergys
Bangalore
05.2019 - 03.2020
- Maintained quality assurance processes that improved product quality and customer satisfaction
- Wrote comprehensive reports that detailed customer needs and provided actionable insights to senior management
- Identifying incorrect troubleshooting which gives bad experience to customer and giving feedback to the agents
- End to end quality check in the customer's account in CRM regarding payment
Sr. Associate
First Source Solution
Bangalore
05.2018 - 01.2019
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Assisted customers with locating items and providing product information
- Resolving the customer technical issues
- Created reports and documents as requested by the manager
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
Process Consultant
Hinduja Global Solutions
Bangalore
11.2015 - 05.2018
- Finalizing the claims and releasing payments for health care providers
- Rework on claims which processed incorrectly leads to impact the payment of the providers
- Handling client calls, escalating issues/concerns and updating client on development of the process
- Verifying CPT codes used for medicals, surgical and diagnostic treatments
Education
BCA -
Karpagam University
Coimbatore03.2015
HSC -
Cordit Factory Hr.Sec School
Ooty03.2012
SSLC -
Cordit Factory Hr.Sec School
Ooty03.2010
Skills
- Effective Time Management
- Business Development
- Leadership Skills
- Good Communication
- Power Automate
- Power BI
- Microsoft Office
- Microsoft Excel
- Project management
- Stakeholder engagement
- Data analysis
- Critical thinking
- Analytical skills
Accomplishments
- Received 'Top Gun' certificate for best level of quality
- Received 'Perfect Experience' certificate for identifying incorrect claim payment which make loss for business.
Languages
- English
- Tamil
- Kannada
- Badaga
Hobbies and Interests
- Football Player
- Cooking
- Travelling
Timeline
Assoc commercial project support Mgr
Iqvia
03.2020 - Current
Quality Advisor
Convergys
05.2019 - 03.2020
Sr. Associate
First Source Solution
05.2018 - 01.2019
Process Consultant
Hinduja Global Solutions
11.2015 - 05.2018
BCA -
Karpagam University
HSC -
Cordit Factory Hr.Sec School
SSLC -
Cordit Factory Hr.Sec School
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