Sujeeth Kumar
Mangalore
Summary
Dynamic Field Service Engineer with extensive experience at Quidel Ortho, excelling in troubleshooting and customer relationship management. Proven ability to resolve complex issues and enhance equipment performance, while delivering exceptional training and support. Skilled in technical collaboration and committed to achieving customer satisfaction through effective communication and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Quidel Ortho (Under distributor)
01.2021 - Current
- Respond to Customer complaints
- Evaluate and resolve problems of the customer
- Assist in installing the equipment
- Analyze, inspects and reviews findings to determine the solution to the problem that the customer demands
- Work alongside with technical sales engineers
- Offer customer training for the product
- Repair, test and maintains equipment
- Monitor performance of the product
- Provide customers with regular reports and feedback on their service requests; develops and maintains relations with customers
- Reports common complaints of customers to top management in order to address the situation for future reference
Field Service Engineer
Allengers
Mangalore
04.2019 - 12.2020
- Respond to Customer complaints
- Evaluate and resolve problems of the customer
- Assist in installing the equipment
- Analyze, inspects and reviews findings to determine the solution to the problem that the customer demands
- Work alongside with technical sales engineers
- Offer customer training for the product
- Repair, test and maintains equipment
- Monitor performance of the product
- Provide customers with regular reports and feedback on their service requests; develops and maintains relations with customers
- Reports common complaints of customers to top management in order to address the situation for future reference
Education
Diploma - Electronics and Communication
SNS Polytechnic
Mangalore01.2018
PUC -
Padua PU College
Mangalore01.2015
SSLC -
St. Ann’s High School
Mangalore01.2013
Skills
- Field Service experience
- Troubleshooting
- Testing
- In-vitro diagnostic equipment
- Flexible shifts
- Client Facing
- Communication skill
- Equipment maintenance
- Technical troubleshooting
- Customer training
- Performance monitoring
- Service reporting
- Customer relationship management
- Technical sales collaboration
- Problem solving
- Time management
- Communication skills
Training
- Completed training on component level basic troubleshooting
- Experience in PCB Design, SMT configuration
Accomplishments
- Won BM(Business Management) award 2023 in recognition for providing excellent service support to Mangalore and north karnataka Region
- Certificate of Achievement Quarterly Champion Award -Q2,2022 For extended support for mysore and mangalore customers
Certification
- certified and trained in vitros eci instrument.
- certified and trained in vitros v250 instrument.
- certified and trained in all V600 and XT600 instruments.
Languages
kannada
First Language
English
Proficient (C2)
C2
tulu
Proficient (C2)
C2
Timeline
Field Service Engineer
Quidel Ortho (Under distributor)
01.2021 - Current
Field Service Engineer
Allengers
04.2019 - 12.2020
Diploma - Electronics and Communication
SNS Polytechnic
PUC -
Padua PU College
SSLC -
St. Ann’s High School
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