Sujesh Reddy Marri
Summary
I am a passionate leader with 12+ years of experience in the IT industry and have a successful track record in stabilization projects. I am a team player and always giving extra mile to achieve objectives and results drive organizations towards excellence. Dynamic and results-driven Major Incident Manager and PMO roles with a proven track record of driving operational excellence. Leveraging a decade of experience with End-to-end incident management, Customer relationship, quality assurance methodologies and data-driven insights. I am a team player and always giving extra mile to achieve objectives and results drive organizations towards excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead, Service Coordinator
KYNDRYL SOLUTIONS PVT. LTD
10.2022 - 12.2024
- Coordinated with IT infrastructure projects for financial services clients.
- Developed resource management tool tracking consultants availability.
- Improved project status reporting accuracy from 70% to 95%.
- Implemented predictive analytics dashboard increasing project visibility for executives by 60%.
- Standardized PMO processes across global teams reducing documentation overhead by 25%.
Assistant Consultant
Tata Consultancy Services LTD
07.2021 - 09.2022
- Facilitated daily stand-ups and weekly sprint planning for Agile teams
- Identified and mitigated 20+ project risks through proactive stakeholder communication.
- Implemented standardized project tracking templates reducing reporting time by 40%
- Led resource allocation for 150+ team members across the project.
Assistant Consultant
Tata Consultancy Services LTD
07.2016 - 06.2021
- Spearheaded Major Incident Management for DOW Chemicals, ensuring continuous IT service availability across global chemical manufacturing sites.
- Managed and resolved major incidents involving large-scale infrastructure and critical data/application issues.
- Delivered timely and sensitive communications to business partners upon identification of SLA/customer impact.
- Facilitated technical conference bridge calls to coordinate swift resolution of technical issues.
- Escalated issues promptly to Senior IT Management to mitigate support group engagement delays and impacts.
Software Engineer
Tech Mahindra PVT. LTD
12.2014 - 06.2016
- Managed high priority and low priority tickets according to business requirements.
- Executed day-to-day activities such as scheduling and monitoring process chains for daily Master data and Transaction data.
- Demonstrated basic knowledge of OPC (Operation Planning Control).
- Addressed failed jobs by restarting, force completing, terminating utilities, and adjusting job statuses.
- Analyzed user issues and categorized them into Service Requests, Incidents, and Problem tickets.
- Administered mailbox capacity for users and handled creation, deletion, and modification of Mailbox and Distribution Lists while maintaining client-specified SLA.
- Project: Kommune Denmark - Governance
Senior Analyst
HCL Technologies PVT. LTD
09.2012 - 11.2014
- Served as the local point of contact for customer and end-user management communication and issue escalation.
- Ensured overall ownership, monitoring, tracking, and quality assurance for all Incidents and Service Requests.
- Executed predefined SQL queries to generate reports and performed daily tasks using scripts.
- Maintained updated resolution details in the KEDB (Known Error Database).
- Conducted constant analysis, system monitoring, and responded to customer queries and critical business problems as part of my team's responsibilities.
- Project: Deutsche Bank - Banking
Education
B.Tech. - Electrical and Electronics Engineering
ST. Martin’s Engineering College
01.2008
Skills
- Proficient in Microsoft Office Suite
- Excellent analytical and problem-solving skills
- Resource Allocation, Stakeholder Management, Risk Mitigation
- Domain Knowledge – Banking, Financial Services and Insurance (BFSI) and Manufacturing
- Tools – SQL Query analyzer, SQL Developer, Putty, Toad, dbrib, Emulator, HPOM, SAP Monitoring, SAP PGI connect
- Communication Tools – Lync, MS Teams and Cisco WebEx
- Ticketing Tools: ServiceNow, Jira, DB Symphony, Remedy, POB, BCP and SPC
Personal Information
Achievements
Received accolades for individual performance Award for Customer Appreciation., Award for best Major Incident Manager.
Certification
ITIL v3 & v4 Foundation
Additional Information
Lead, Service Coordinator - Kyndryl Solution PVT LTD - October 2022 to December 2024
Assistant Consultant - Tata Consultancy Services LTD - July 2016 to September 2022
Software Engineer - Tech Mahindra PVT LTD - December 2014 to June 2016
Senior Analyst - HCL Technologies PVT LTD - September 2012 to November 2014
Timeline
Lead, Service Coordinator
KYNDRYL SOLUTIONS PVT. LTD
10.2022 - 12.2024
Assistant Consultant
Tata Consultancy Services LTD
07.2021 - 09.2022
Assistant Consultant
Tata Consultancy Services LTD
07.2016 - 06.2021
Software Engineer
Tech Mahindra PVT. LTD
12.2014 - 06.2016
Senior Analyst
HCL Technologies PVT. LTD
09.2012 - 11.2014
B.Tech. - Electrical and Electronics Engineering
ST. Martin’s Engineering College