Sujin Mathews Ninan
Kerala,India
Summary
Talented Specialist with consultancy experience, skilled in helping businesses to achieve growth across commercial and operational objectives. Maintains organised, tidy spaces and helps team members.
Talented in troubleshooting problems with excellent analytical and critical thinking skills.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Assistant project coordinator
Bimal De Interio
Kochi, Kerala
05.2024 - Current
- Managed project documentation, contributing to organised record-keeping.
- Identified potential challenges via careful monitoring of project progress.
- Coordinated resources, resulting in smooth project operations.
- Prepared insightful reports to facilitate informed decision-making by superiors.
- Handled administrative tasks efficiently, aiding in smoother operations.
- Maintained digital databases effectively leading to readily available information when needed.
Digital specialist
Lloyds Banking Group
Liverpool, United Kingdom
04.2023 - 04.2024
- Sorted and organised different types of information by document type, personnel or location.
- Handling users technical enquiries, resolving issues and escalations and ensuring clients and customers confidence through dispute resolution.
- Communicated courteously with customers by telephone and email.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
Database administrator
Marriott International
Manchester, United Kingdom
05.2022 - 03.2023
- Took ownership of escalated customer issues and followed through to resolution.
- Communicated courteously with customers by telephone and email.
- Obtained feedback from customers to improve service experience.
- Wrote professional letters, emails and memoranda for business communication.
Customer service representative
ARC
Liverpool, United Kingdom
01.2021 - 02.2022
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained excellent client satisfaction by providing in-depth support.
Education
Master of Science - MSc International Business Management
University Of Liverpool
Liverpool 11/2020 - 05/2022
Bachelor of Commerce - B.Com Computer applications
Mahatma Gandhi University
Kottayam, Kerala 06/2017 - 05/2020
Skills
- Administrative skills
- Attention to Detail
- Verbal/written communication
- Customer relationship building
- Problem-solving
- Data Entry
Technical Skills
- Programming:Python,R language ,Statistics
- Data Analysis & Visualisation: Power BI,Excel,Tableau
- Other Tools: Basic SQL, MS Office Suite.
Languages
English
Advanced
Malayalam
Native
Tamil
Fluent
Hindi
Beginner
Accomplishments
- Successfully coordinated and hosted client seminars, creating promotional materials and booking venues.
- Employee of the month.
- Worked on special projects.
- Valued by the clients.
Certification
Business Analytics NACTEC Affiliated certification.
Timeline
Assistant project coordinator
Bimal De Interio
05.2024 - Current
Digital specialist
Lloyds Banking Group
04.2023 - 04.2024
Database administrator
Marriott International
05.2022 - 03.2023
Customer service representative
ARC
01.2021 - 02.2022
Master of Science - MSc International Business Management
University Of Liverpool
11/2020 - 05/2022
Bachelor of Commerce - B.Com Computer applications
Mahatma Gandhi University
06/2017 - 05/2020
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