SUJIT KADAM
Bhayandar West
Summary
Accomplished Client Onboarding Manager with extensive experience at Citibank, N.A., focused on operational management and process optimization. Proven expertise in due diligence and KYC verification, successfully executing digital transformations that achieved 100% client voice of the customer (VOC) satisfaction. Skilled in stakeholder management and project leadership, ensuring unwavering regulatory compliance while enhancing overall customer satisfaction. Committed to advancing innovative onboarding practices to further elevate client experiences.
Overview
10
10
years of professional experience
Work History
Client Onboarding Manager
Citibank, N.A.
06.2019 - Current
- Directed end-to-end processes for clients spanning Australia, New Zealand, the Philippines, and Malaysia in the domain of Treasury and Trade Solutions.
- Coordinated seamlessly with internal teams, including coverage, KYC, product compliance, and technology to ensure successful onboarding.
- Spearheaded digital onboarding for Asia, optimizing account opening and maintenance processes, and ensuring 100% client VOC.
- Conducted due diligence, KYC checks, and legal documentation reviews
- Led system migration initiatives, including signature verification system (SVS) and process migration from Citi Malaysia to Citi India
- Ensured adherence to SLAs, achieved high customer satisfaction metrics, and proactively resolved client queries
- Managed key projects, including e-Signer migration, process automation, and regulatory updates
- Delivered MIS reports, daily allocation updates, and management presentations
Specialist
Price Waterhouse Chartered Accountants LLP
01.2018 - 06.2019
- Specialized in auditing for financial services clients, including private banks, foreign banks, and NBFCs
- conducted SOX audits, fraud certification, and internal control testing to ensure RBI compliance.
- Facilitated management in evaluating financial and operational control mechanisms through process walkthroughs.
Officer
Axis Bank
06.2016 - 12.2017
- Oversaw client transactions, including financial product advice, check clearing, and money transfers.
- Managed KYC documentation tasks, handled debit/credit card management duties, and conducted account openings.
- supervised the correct completion of client transactions in accordance with bank regulations.
Associate
Tata Consultancy Services
08.2014 - 04.2016
- Processed financial transactions for institutional clients, including fund transfers and mutual fund management
- Assembled and reviewed daily deferral reports to ensure timely transaction discrepancy resolutions.
- Managed client account verification and signature maintenance
Education
MBA - Finance
Skills
- Client onboarding and offboarding
- Operational Management and Process Optimization
- Due Diligence and KYC Verification
- Anti-Money Laundering (AML) and Risk Control
- Auditing and Reconciliation
- Stakeholder and Team Management
- Project Management and UAT Testing
- MIS Reporting and Data Analysis
- Digital Transformation and System Migration
- Regulatory Compliance and Legal Documentation
- Customer Satisfaction and VOC Metrics
Accomplishments
- Led Citi’s pioneering Digital Onboarding project, enhancing account opening processes for ASIA countries, with 100% client satisfaction.
- Successfully migrated Citi Malaysia operations to India, optimizing resource allocation and operational efficiency.
- Achieved 100% adherence to service delivery timelines and regulatory compliance standards.
Personal Information
Date of Birth: 11/13/92
Timeline
Client Onboarding Manager
Citibank, N.A.
06.2019 - Current
Specialist
Price Waterhouse Chartered Accountants LLP
01.2018 - 06.2019
Officer
Axis Bank
06.2016 - 12.2017
Associate
Tata Consultancy Services
08.2014 - 04.2016
MBA - Finance
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