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SUJIT KUMAR JHA
South Delhi
Summary
Results-driven Supply Chain and Operations leader with a strong background in developing and executing global supply chain strategies across procurement, manufacturing, and distribution. Directs cross-functional teams to enhance product supply and productivity, while implementing risk mitigation strategies and optimizing end-to-end pipeline management.
Overview
10
10
years of professional experience
Work History
Senior Manager - Ecommerce & Supply Chain
Benny's Bowl Private Limited
04.2022 - Current
- Onboarded new e-commerce platforms for product listings, ensuring smooth inventory management and promotional activities.
- Managed inventory levels and optimized supply chain processes for resource allocation.
- Monitored order status from multiple platforms to ensure timely delivery. from our Website, Amazon, Flipkart, Snapdeal etc
- Handled order processing and managed shipping operations to ensure timely dispatch of orders and enhance customer satisfaction.
- Led cross-functional teams to streamline operational workflows and enhance efficiency.
- Developed and implemented strategic plans to improve customer engagement initiatives.
- Evaluated performance metrics to identify areas for process improvement and innovation.
- Developed and implemented strategies to streamline operations, focusing on improving efficiency and optimizing resource allocation.
- Collaborated with marketing teams to design promotional campaigns for new services.
- Oversaw budgeting processes, ensuring alignment with organizational financial strategies.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Trained and mentored junior staff on best practices in customer service and operations.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
- Established effective communication channels between different departments within the organization.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Implemented new technologies such as ERP systems or CRM tools to streamline business processes.
- Facilitated team meetings and workshops to align on goals and strategies.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Asst. Manager - Warehouse & Logistics
Innovatiview India Private Limited
03.2022 - 04.2022
- Managed domestic logistics, optimizing costs through strategic negotiations with transport partners.
- Negotiated with freight forwarders to secure competitive quotations.
- Monitored packaging material and ordered supplies.
- Ensured materials and calls followed FIFO protocol.
- Arranged documents according to company norms.
Supply Chain Manager
Alchemie Commerce Pvt Ltd
05.2019 - 02.2022
- Managed domestic logistics to minimize costs through effective negotiation with transport partners.
- Ensured timely delivery of time-sensitive shipments for Amazon, Flipkart, and other clients.
- Ensuring zero discrepancy in inventory through cycle & Global count in every 15 days.
- Negotiated with freight forwarders to secure competitive quotations.
- Managing overall supply chain - Responsible for maintaining of important data such as Dispatch invoice, Delivery proofs & Stock audit report on monthly basis.
- Over all Supervision monitoring, handling, of store, dispatch
- Managed inward-related issues, including product packaging quality and shelf life.
- Responsible for keeping a check on packaging material & ordering as per requirement.
- Collaborated with internal departments, including Operations, Customer Service, Technical Support, Quality, and Engineering.
- Oversaw overall accountability for ensuring smooth operational activities.
- Maintaining data & following up for due payments with finance teams of marketplace.
- Ensure a high level of customer service is delivered to all customers, in accordance with the Customer Support RMA Team's objectives.
- Ensure the material and call issues are on a FIFO basis
Logistics Executive
Regenersis (India) Private Limited
01.2017 - 04.2019
- Coordinated shipments and tracked deliveries to fulfill customer requirements efficiently.
- Assisted in optimizing transportation routes to reduce costs and enhance operational efficiency.
- Processed purchase orders while maintaining documentation for logistics compliance.
- Managed inventory records, ensuring accurate stock levels to support streamlined operations.
- Conducted regular stock checks to identify discrepancies between physical and reported stock levels.
- Executed return merchandise authorization (RMA) processes to handle product returns effectively.
Coordinator Logistics
Intarvo Technologies ltd
05.2016 - 01.2017
- Coordinated logistics to ensure efficient operations across all projects.
- Managed vendor communications to maintain strong partnerships and address issues promptly.
- Maintained comprehensive store documentation to support inventory management and compliance.
- Coordinated project timelines and resources to ensure smooth workflow across departments.
- Managed communication between teams to facilitate information sharing and collaboration.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Facilitated communication between different departments in order to resolve issues quickly.
- Monitored inventory levels and ordered additional supplies as needed.
Education
B.com - Accounting And Finance
L.N.M.U
Darbhanga, Bihar03-2016
Skills
- E-commerce strategy
- Supply chain efficiency
- Logistics Management
- Inventory management
- Warehouse operations
- Procurement methods
- Cost reduction strategies
- Project Management
- Project scheduling
- Forecasting
- Process innovation
- Team leadership
- Staff management
- Problem resolution
- MS Office proficiency
- Warehousing functions
- Logistics management
Hobbies and Interests
- Playing Cricket
- Watching Cricket
- Listening to Bollywood music
- Interacting with people
Personal Qualifications
- D.F.A Diploma in Financial Accounting
- MS-office
- Project on Data Entry work & Conversion work.
- Concept of Financial Accounting
- Tally 7.2/9.0 with inventory
Accomplishments
- Benny's Backbone
- Consistent Performance
- Beyond the KRA
- Most Supportive Employee
Timeline
Senior Manager - Ecommerce & Supply Chain
Benny's Bowl Private Limited
04.2022 - Current
Asst. Manager - Warehouse & Logistics
Innovatiview India Private Limited
03.2022 - 04.2022
Supply Chain Manager
Alchemie Commerce Pvt Ltd
05.2019 - 02.2022
Logistics Executive
Regenersis (India) Private Limited
01.2017 - 04.2019
Coordinator Logistics
Intarvo Technologies ltd
05.2016 - 01.2017
B.com - Accounting And Finance
L.N.M.U