Phyton R
SUJIT KUMAR SAMAL
Operation Manager
BENGALURU
Summary
Professional operations leader prepared for high-impact roles in dynamic environments. Known for driving efficiency and achieving results through collaborative team efforts and adaptable strategies. Possesses robust skills in process optimization and resource management.
Overview
10
10
years of professional experience
1
1
Certificate
5
5
years of post-secondary education
Work History
Operations Manager
DriveU Mobility Pvt Ltd
Bangalore
03.2023 - Current
- Optimized procurement strategies, cutting inventory expenses by 80% while upholding quality standards
- Handled 150 partners across the entire city, managing partner issues, salary, and performance
- Managed P&L (Profit and Loss) to ensure financial efficiency and operational growth
- Redesigned the partner payout system, driving productivity with a performance-based incentive model
- Expanded the partner network by 205%, scaled operations in three cities, and achieved a 92% increase in revenue
- Led inventory tracking initiatives, minimizing waste and ensuring timely procurement with a team of 20 people
- Negotiated contracts with vendors and suppliers, securing favorable terms that contributed to long-term success and sustainability.
- Improve CSAT from 80% to 92% through process optimization and partner training program
Team Lead
Cars24 Service Pvt Ltd
07.2021 - 03.2023
- Had set up and managed teams from scratch.
- Handling Karnataka region pre-owned car business operations with team size of 20.
- Handling all vehicle document verification, dispatch, post sales queries, grievance resolution and end to end operations.
- Handling prebuying check and approvals.
- Solving daily issues with process improvement, process design and product-based solution.
- Handling escalations.
- Performance management.
- Vendor management
- Hiring and training new talents.
- Preparing daily, monthly reports and dashboard.
- Leave Management.
- Assisting teams on Pan India basis if needed.
- Continuous follow up with the retail team in case of any pendency
- Looking after first mile and last mile document delivery.
Beauty Advisor
ESTEE LAUDER
10.2018 - 12.2020
- Handling day to day store operations.
- Responsible for the store profitability.
- Boost up the team to their targets.
- Managing stock, Daily inventory
- MIS Report, Daily sales report, Sales recon, Stock report.
- Meet sales goals on regular basis.
- Arrange merchandise to present visually appealing displays that drive sales.
- Cultivate productive and positive relationships with customers built on loyalty and service.
- Hands on experience working with various retail software tools
Store Incharge
Tommy Hilfiger
12.2016 - 09.2018
- Provide customer service by being up-to-date with latest fashion trends while maintaining a timeless knowledge of fashion principles.
- Managed customer relations on ongoing basis to maximize customer retention.
- Accountable for achievement of individual sales target and daily tasks assigned.
- Up selling and focus on basic KPI's ensuring increased overall customer satisfaction and store profitability.
- Managing the Inventory of the store.
- Responsible for Accounting, cash handling & Daily Bank Deposits.
- Preparation of Documents like Stock Registers, Petty Cash Registers, Cashbook, Debit Vouchers, Delivery Orders, GRN.
- Proper process of inward & outward of stock.
Sale & Promotion Executive
Vivo Smartphone
03.2015 - 11.2016
- Promoting the brand in local market.
- Interact with customers and providing information about the brand.
- Maintain healthy relationship with the dealers.
- Sending daily sales and stock report to office
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Maintained records related to sales, returns and inventory availability.
- Educated associates on market trends and stayed up to date on forecasts.
- Acquired new customers and generated team revenue.
- Engaged with customers to effectively build rapport and lasting relationships
Education
BBA - FINANCE
UNIVERSITY oF PUNE
PUNE 07.2009 - 07.2013
MBA - Marketing
BHARTIYA VIDYA BHAWAN
BHUBANESWAR 07.2013 - 04.2014
Skills
Performance improvement
Team Management
Process Improvement
Data analysis
Reporting
Team leadership
Planning and implementation
Cost control
Budgeting and forecasting
P&L management
Software
SQL
Certification
DATA SCIENCE WITH PHTYON
Timeline
Operations Manager
DriveU Mobility Pvt Ltd
03.2023 - Current
DATA SCIENCE WITH PHTYON
07-2022
Team Lead
Cars24 Service Pvt Ltd
07.2021 - 03.2023
Beauty Advisor
ESTEE LAUDER
10.2018 - 12.2020
Store Incharge
Tommy Hilfiger
12.2016 - 09.2018
Sale & Promotion Executive
Vivo Smartphone
03.2015 - 11.2016
MBA - Marketing
BHARTIYA VIDYA BHAWAN
07.2013 - 04.2014
BBA - FINANCE
UNIVERSITY oF PUNE
07.2009 - 07.2013