Summary
Overview
Work History
Skills
Signature Achievements
Education And Executive Credentials
Boardroom Competencies
Personal Information
Timeline
Generic
Sujit Menon

Sujit Menon

Bangalore

Summary

Global operations and transformation leader with 25+ years across top MNCs (ServiceNow, Adobe, Cisco, VMware, HP). Proven track record of scaling multi-$B businesses through operational excellence, digital transformation, and governance frameworks. Expert in building high-performance shared services organization, orchestrating hypergrowth GTM strategies, and enabling enterprise resilience across India & APAC. Trusted by regional MDs as a partner who delivers revenue acceleration, cost optimization, and business continuity. Transformation Leadership: Built and scaled shared services, governance boards, and operational models adopted across APAC/Global. Growth Impact: Partnered with sales & ecosystem leaders to double ARR trajectories in India/APAC. Cross-Border Experience: India, SEA, ANZ, Singapore – interim leadership roles ensuring continuity for $X00M portfolios. Executive Credentials: Harvard Business School – Strategy & Execution; Stanford Business School – Emerging COO Program.

Overview

26
26
years of professional experience

Work History

Senior Director – Global Shared Services

ServiceNow Software Development Ltd.
India
09.2024 - Current
  • Established India Shared Services as strategic GTM operating arm for quoting, pricing, and digital operations.
  • Drove simplification and standardization initiatives to enhance operational efficiency across functions.
  • Aligned policies across departments to ensure consistency and compliance.
  • Integrated data-driven insights to support executive decision-making processes.

Director – India Sales Operations

Adobe Systems India
Bangalore
06.2019 - 09.2024
  • Collaborated with India VP and regional leadership to execute hypergrowth go-to-market strategy.
  • Established a pipeline governance framework, adopted across APAC for enhanced efficiency.
  • Served as Interim Head of Sales Ops for ANZ and SEA, ensuring continuity of $400M Enterprise business.
  • Awards: Valuable Contributor (2019, 2020), You Rock (2020).

Leader – APJ Channel Operations & Governance

Cisco Systems India
Bangalore
03.2015 - 04.2019
  • Directed channel governance across APJ, ensuring compliance for over 2,000 partners.
  • Established governance boards and exception frameworks to mitigate risks in contra and rebate allocation.
  • Institutionalized program performance tracking as a regional best practice.

Manager – Strategy & Business Operations

HP Enterprise Services Asia
Singapore
10.2013 - 03.2015
  • Achieved $9M in productivity efficiencies through labor and procurement optimization.
  • Led three-year planning exercise, establishing Sub-Region Executive Dashboard adopted globally as best practice.

Progressive leadership roles in Global Renewals, Channel Operations, Shared Services

VMware India | HP | Tesco I Adobe
01.2000 - 09.2013
  • At VMware, led Global Renewals and Quoting Operations (110+ FTEs) and improved the SLA from 12 to 3 days.
  • At HP, simplified deal registration & profiling operations across 27 countries.
  • At Tesco, successfully transitioned WNS operations ensuring seamless integration.

Skills

  • Operational transformation
  • GTM strategy and operations
  • Channel operations and Governance
  • P&L management
  • Global shared services
  • Governance and risk oversight
  • Partner ecosystem management
  • Cost optimization strategies
  • Digital transformation initiatives
  • Cross-cultural leadership

Signature Achievements

  • Orchestrated 5-year hypergrowth strategy at Adobe India, doubling ARR contribution in Digital Media & Experience businesses.
  • Institutionalized global governance frameworks at Cisco, driving compliance across $1B+ APJ partner ecosystem.
  • Scaled ServiceNow India Shared Services into a critical GTM arm; integrated quoting, pricing, and digital operations for efficiency and insight.
  • Led cross-border transitions (e.g., WNS→Tesco, HP Singapore), ensuring seamless business continuity and cost efficiencies.
  • Global best practices recognized: HP deal registration simplification (60% cycle time reduction), Global Quoting Operations audit framework (TAT from 12 to 3 days).
  • People Leadership: Mobilized and led teams up to 110+ across India and APAC, building high-performance cultures in volatile markets.

Education And Executive Credentials

  • Harvard Business School, 2024, Strategy & Execution
  • Stanford Graduate School of Business, 2024, Emerging COO Program
  • Symbiosis, 2006, PGDBA
  • Bangalore University, 1999, B.Com
  • Hewlett Packard, 2004, Six Sigma Green Belt

Boardroom Competencies

  • Operational Transformation
  • GTM Strategy & Enablement
  • P&L Enablement
  • Global Shared Services
  • Governance & Risk Management
  • Partner Ecosystem Leadership
  • Cost Optimization
  • Digital Transformation
  • Cross-Cultural Leadership

Personal Information

  • Date of Birth: 10/08/78
  • Nationality: Indian

Timeline

Senior Director – Global Shared Services

ServiceNow Software Development Ltd.
09.2024 - Current

Director – India Sales Operations

Adobe Systems India
06.2019 - 09.2024

Leader – APJ Channel Operations & Governance

Cisco Systems India
03.2015 - 04.2019

Manager – Strategy & Business Operations

HP Enterprise Services Asia
10.2013 - 03.2015

Progressive leadership roles in Global Renewals, Channel Operations, Shared Services

VMware India | HP | Tesco I Adobe
01.2000 - 09.2013

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