Sujit Menon
Bangalore
Summary
Global operations and transformation leader with 25+ years across top MNCs (ServiceNow, Adobe, Cisco, VMware, HP). Proven track record of scaling multi-$B businesses through operational excellence, digital transformation, and governance frameworks. Expert in building high-performance shared services organization, orchestrating hypergrowth GTM strategies, and enabling enterprise resilience across India & APAC. Trusted by regional MDs as a partner who delivers revenue acceleration, cost optimization, and business continuity. Transformation Leadership: Built and scaled shared services, governance boards, and operational models adopted across APAC/Global. Growth Impact: Partnered with sales & ecosystem leaders to double ARR trajectories in India/APAC. Cross-Border Experience: India, SEA, ANZ, Singapore – interim leadership roles ensuring continuity for $X00M portfolios. Executive Credentials: Harvard Business School – Strategy & Execution; Stanford Business School – Emerging COO Program.
Overview
26
26
years of professional experience
Work History
Senior Director – Global Shared Services
ServiceNow Software Development Ltd.
India
09.2024 - Current
- Established India Shared Services as strategic GTM operating arm for quoting, pricing, and digital operations.
- Drove simplification and standardization initiatives to enhance operational efficiency across functions.
- Aligned policies across departments to ensure consistency and compliance.
- Integrated data-driven insights to support executive decision-making processes.
Director – India Sales Operations
Adobe Systems India
Bangalore
06.2019 - 09.2024
- Collaborated with India VP and regional leadership to execute hypergrowth go-to-market strategy.
- Established a pipeline governance framework, adopted across APAC for enhanced efficiency.
- Served as Interim Head of Sales Ops for ANZ and SEA, ensuring continuity of $400M Enterprise business.
- Awards: Valuable Contributor (2019, 2020), You Rock (2020).
Leader – APJ Channel Operations & Governance
Cisco Systems India
Bangalore
03.2015 - 04.2019
- Directed channel governance across APJ, ensuring compliance for over 2,000 partners.
- Established governance boards and exception frameworks to mitigate risks in contra and rebate allocation.
- Institutionalized program performance tracking as a regional best practice.
Manager – Strategy & Business Operations
HP Enterprise Services Asia
Singapore
10.2013 - 03.2015
- Achieved $9M in productivity efficiencies through labor and procurement optimization.
- Led three-year planning exercise, establishing Sub-Region Executive Dashboard adopted globally as best practice.
Progressive leadership roles in Global Renewals, Channel Operations, Shared Services
VMware India | HP | Tesco I Adobe
01.2000 - 09.2013
- At VMware, led Global Renewals and Quoting Operations (110+ FTEs) and improved the SLA from 12 to 3 days.
- At HP, simplified deal registration & profiling operations across 27 countries.
- At Tesco, successfully transitioned WNS operations ensuring seamless integration.
Skills
- Operational transformation
- GTM strategy and operations
- Channel operations and Governance
- P&L management
- Global shared services
- Governance and risk oversight
- Partner ecosystem management
- Cost optimization strategies
- Digital transformation initiatives
- Cross-cultural leadership
Signature Achievements
- Orchestrated 5-year hypergrowth strategy at Adobe India, doubling ARR contribution in Digital Media & Experience businesses.
- Institutionalized global governance frameworks at Cisco, driving compliance across $1B+ APJ partner ecosystem.
- Scaled ServiceNow India Shared Services into a critical GTM arm; integrated quoting, pricing, and digital operations for efficiency and insight.
- Led cross-border transitions (e.g., WNS→Tesco, HP Singapore), ensuring seamless business continuity and cost efficiencies.
- Global best practices recognized: HP deal registration simplification (60% cycle time reduction), Global Quoting Operations audit framework (TAT from 12 to 3 days).
- People Leadership: Mobilized and led teams up to 110+ across India and APAC, building high-performance cultures in volatile markets.
Education And Executive Credentials
- Harvard Business School, 2024, Strategy & Execution
- Stanford Graduate School of Business, 2024, Emerging COO Program
- Symbiosis, 2006, PGDBA
- Bangalore University, 1999, B.Com
- Hewlett Packard, 2004, Six Sigma Green Belt
Boardroom Competencies
- Operational Transformation
- GTM Strategy & Enablement
- P&L Enablement
- Global Shared Services
- Governance & Risk Management
- Partner Ecosystem Leadership
- Cost Optimization
- Digital Transformation
- Cross-Cultural Leadership
Personal Information
- Date of Birth: 10/08/78
- Nationality: Indian
Timeline
Senior Director – Global Shared Services
ServiceNow Software Development Ltd.
09.2024 - Current
Director – India Sales Operations
Adobe Systems India
06.2019 - 09.2024
Leader – APJ Channel Operations & Governance
Cisco Systems India
03.2015 - 04.2019
Manager – Strategy & Business Operations
HP Enterprise Services Asia
10.2013 - 03.2015
Progressive leadership roles in Global Renewals, Channel Operations, Shared Services
VMware India | HP | Tesco I Adobe
01.2000 - 09.2013
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