Sujit Sarkar
BI Production And Insight Manager
Lucknow,UP
Summary
Enthusiastic Production and Insight Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of KPI, Reporting and Analysis and training in SQL/Oracle, MS Office Suite. Motivated to learn, grow and excel.
Overview
6
6
years of post-secondary education
11
11
years of professional experience
Work History
BI Production and Insight Manager
Webhelp India Pvt. Ltd.
Gurrgram, Haryana
12.2014 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Conducted research, gathered information from multiple sources and presented results.
- Provide data driven Analysis and Insight to achieve the organizational goal for the stakeholders.
- Coordinate with various departments and stakeholders for implementations of various projects.
- Playing a knowledge management role with the specific purpose of advising key decision makers so that they can make informed risk-assessed decisions.
- Provide timely and accurate BAU and ad-hoc reports to various departments
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Identified and implemented various project during COVID that gave the organization a saving of £3 Mil with 85% FCR for the financial year FY20
Associate
Ernst & Young
Gurugram, Haryana
01.2014 - 10.2014
- Allocating the Daily and Weekly Task to the Auditors.
- Preparing daily, weekly and monthly reports.
- Creating agent schedule rotations based on requirements.
- Planning ahead for the busy season to align Staff and Senior keeping in mind the workload and continuity.
- Attending planning calls and discussing the requirements based on the projections
VCC Associate
Convergys India Services Pvt. Ltd.
Gurugram, Haryana
12.2012 - 02.2014
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used coordination and planning skills to achieve results according to schedule.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Handled multiple sites to deliver the daily KPI targets
Process Developer
Genpact
Gurugram, Haryana
10.2006 - 09.2009
- Followed implementation of new processes, collaborated with stakeholders and tracked progress.
- Achieving set operational target and Client Service Level Agreement.
- Preparing process report for Internal Client and Process Owner.
- Imparting New Joinee training.
- Manage and monitor escalated queries.
- Identifying and coaching staff through regular assessment.
- Identifying area of Process Improvement.
- Receiving Inbound calls and resolving customer queries.
- Making outbound calls to Customers and other Departments for maintenance of the Contract.
- Upselling of Home Loans, Top-up Loans & Personal Loans.
Education
MBA - Human Resources Management
LBSIMDS
Lucknow 04.2010 - 03.2012
Bachelor of Arts -
Kanpur University
Kanpur 04.2006 - 03.2009
SENIOR SECONDARY EXAMINATION - Science
Kendriya Vidyalaya
Itanagar 04.2000 - 03.2001
Skills
SQL/Oracle
Timeline
BI Production and Insight Manager
Webhelp India Pvt. Ltd.
12.2014 - Current
Associate
Ernst & Young
01.2014 - 10.2014
VCC Associate
Convergys India Services Pvt. Ltd.
12.2012 - 02.2014
MBA - Human Resources Management
LBSIMDS
04.2010 - 03.2012
Process Developer
Genpact
10.2006 - 09.2009
Bachelor of Arts -
Kanpur University
04.2006 - 03.2009
SENIOR SECONDARY EXAMINATION - Science
Kendriya Vidyalaya
04.2000 - 03.2001
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