Sujit Shetty
Virar
Summary
Results-oriented Branch Manager with expertise in safety compliance, customer relationship management, and team leadership. Proven track record in developing sales strategies that drive profitability and enhance customer satisfaction.
Overview
20
20
years of professional experience
Work History
Branch Manager
PCI Pest Control Pvt Ltd
Virar
03.2023 - Current
- Managed daily branch operations and ensured efficient workflow among team members.
- Developed employee schedules to optimize staffing levels and service quality.
- Trained and mentored staff on pest control procedures and customer service standards.
- Oversaw inventory management, ensuring adequate supplies for pest control services.
- Coordinated with technicians to schedule service appointments and resolve customer inquiries.
- Implemented safety protocols to maintain compliance with industry regulations and standards.
- Evaluated performance metrics to identify areas for process improvement within the branch.
- Fostered positive relationships with clients to enhance customer satisfaction and retention.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Planned work schedules to maintain adequate staffing levels.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Developed strategies to increase customer satisfaction and loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Established and built customer relationships through targeted outreach and initiatives.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Designed sales and service strategies to improve revenue and retention.
- Supported outside sales force in servicing and obtaining new business.
- Analyzed competitors and market trends to facilitate business growth.
Base Manager
PCI Pest Control Pvt Ltd
Virar
07.2021 - 03.2023
- Managed daily operations of pest control services for residential and commercial clients.
- Trained and supervised staff on safety protocols and pest management techniques.
- Coordinated scheduling of service appointments to enhance customer satisfaction.
- Assisted in inventory management of pest control products and equipment supplies.
- Collaborated with team members to improve service delivery and operational efficiency.
- Ensured compliance with local regulations regarding pest control practices and safety standards.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed and implemented base safety policies and procedures.
- Organized meetings between senior management to discuss operational issues or concerns regarding base operations.
- Developed strategies for improving efficiency of day-to-day operations while minimizing costs associated with running the base.
- Ensured compliance with applicable regulations and laws governing base operations.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
Assist Sales Manager
PCI Pest Control Pvt Ltd
Virar
07.2013 - 06.2021
- Developed sales strategies to enhance customer acquisition and retention.
- Trained and mentored sales team members to improve performance.
- Analyzed market trends to identify new business opportunities.
- Managed client relationships to ensure satisfaction and loyalty.
- Conducted regular sales meetings to align team goals and objectives.
- Collaborated with operations team for seamless service delivery.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Built sales forecasts and schedules to reflect desired productivity targets.
Customer Sales Executive
Pest Contro India Pvt Ltd
Virar
05.2007 - 06.2014
- Resolved customer inquiries regarding pest control services and treatments.
- Developed strong customer relationships through effective communication and active listening.
- Conducted product demonstrations to educate clients on pest control solutions.
- Assisted customers in selecting appropriate services based on their needs and preferences.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Monitored and evaluated customer sales activity and made strategy, process and product adjustments to elevate sales volume and maximize customer satisfaction.
Sales Officer
On contract of Godrej Hi Care
Mumbai
07.2005 - 04.2007
- Engaged clients to promote pest control services and solutions.
- Managed customer inquiries and provided detailed product information.
- Conducted market research to identify new sales opportunities.
- Maintained accurate records of client interactions and transactions.
- Generated leads through networking, cold calls.
- Implemented promotional campaigns to boost sales volume.
- Developed a comprehensive understanding of company products and services.
- Collaborated with other departments to ensure customer satisfaction throughout the process.
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
Education
Bachelors of Commerce - Commerce
University of Mumbai
Mumbai07-2006
Skills
- Safety compliance
- Customer relationship management
- Sales strategy development
- Team leadership
- Performance evaluation
- Staff training
- Time management
- Client retention strategies
- Data analysis
- Effective communication
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Timeline
Branch Manager
PCI Pest Control Pvt Ltd
03.2023 - Current
Base Manager
PCI Pest Control Pvt Ltd
07.2021 - 03.2023
Assist Sales Manager
PCI Pest Control Pvt Ltd
07.2013 - 06.2021
Customer Sales Executive
Pest Contro India Pvt Ltd
05.2007 - 06.2014
Sales Officer
On contract of Godrej Hi Care
07.2005 - 04.2007
Bachelors of Commerce - Commerce
University of Mumbai
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