Technology, Data Analysis, Project Management, Problem solving, Consulting
Sujit Sonar
Enterprise Enablement Professional(Project Lead/Business Analyst)
Bengaluru
Summary
Motivated Business Analyst & Business Process/Operations leader with over 15 + years of progressive experience in Business/Data Analyst, Data mining/EDA, Sales reporting and Dashboards, Project Management, Process Automation, Training, and analyzing Business operations. Successful at managing multiple priorities with a positive attitude and willingness to learn and grow.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Enterprise Enablement Professional
IBM India Pvt. Ltd
Bangalore
04.2019 - Current
- Designed and developed Quip Analysis Dashboard in IBM Sales cloud (Salesforce) and eliminated manual effort of creating ad hoc reports and saved around 3 days' work effort to self-service dashboard.
- Engaged and worked alongside IBM Sales cloud CIO Squad team to submit business requirements into technical specifications for reporting, analytics and CRM Analytics Dashboard development.
- Created Training decks for QUIP Analysis and Strategic Initiatives dashboards for Stakeholder enablement.
- Performed independent Quip document creation data analysis in ISC and built ad hoc reporting and prototype dashboards for CIO team.
- Streamlined and standardized ISAP Cognos reports by optimizing Databases queries and improved reporting performance by 30%.
- Developed automated Red Hat synergy Analytics report for management tracking of strategic initiatives as part of account planning deliverables reducing manual effort of data collection and reporting by 70%.
- Assigned to IBM HQ analytics team for 6 months on special OT dashboard (Financial + Pipeline performance summary) automation project and delivered excel based Automated dashboard reducing manual effort from 4 weeks to 2 days.
- Developed Account planning One page summary to show big deals, opportunity pipeline progression and strategic Initiatives which saved around 80% of manual task for reporting and analytics team.
- Enabled ISAP CIO Reporting & Analytics development team by submitting Business requirements, coordinating, directing, and tracking the development and overseeing successful deployment of the reports and dashboards.
- Shared responsibilities of PO by acting as Co-Product Owner and Lead ISAP CIO Team and effectively negotiated sprint goals with team, which resulted in slashing delivery time by 20% in single quarter.
- Enabled team and achieved all ISAP Application enhancements within 2 months as opposed to 4 months target deadline
- Owned and prioritized product backlog and managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Broke project into epics and implementable user stories
- Participated in requirements meetings to understand business needs and scrum meetings.
- Adhered to social distancing protocols and wore mask or face shield
Business Analyst (SME/Project Lead)
IBM India Pvt. Ltd
Bangalore
09.2016 - 03.2019
- Project lead incentives teams and management by directing, facilitating, coordinating, tracking, and reporting on execution of projects.
- Managed Sales Quota & Global Territory Optimization Program and Collaboration with various Geographies to deploy sales Quota and define seller's territories accurately and on time to motivate IBM sellers to drive IBM revenue.
- Designed process and Lead implementation of Robotic Process Automation (RPA) project for territory deployment process which reduced process execution time from 2 months to 2 weeks.
- Developed Training decks and conducted end to end Education, Training, Testing and roll out of automated territory deployment process.
- Planned Scaled automated territory deployment process to 7 Geographies.
- Restructured & simplified the regional specific territory process into global standard process with increased operation efficiency up-to 40%.
- Simplified complex end-to-end exception process by improving controls and implemented exception approval process that eliminated around 500 management reviews and saved management time for quality sales work.
- Identified regional territory process inefficiencies through gap analysis and outlined improvement opportunities.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Interacted with internal stakeholders to understand business needs and translate into requirements and project scope.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Increased stakeholder satisfaction by resolving issues and building trust.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed team communications and information for meetings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Data Specialist (Team Lead)
IBM India Pvt. Ltd
Bangalore
08.2014 - 08.2016
- Directed and supported team of 10 engaged in Territory Optimization program.
- Conceived & implemented innovative solutions (Territory data Load – Automated process) and reduced cycle time of territory process by 60% & manpower cost by 30% with enhanced quality system
- Improved quality of process execution by functionally supporting in developing Quality control tool which resulted in saving of 60 min per seller by avoiding manual QC process
- Responsible for planning, developing, and delivering enhancements to existing processes and systems and Coach and mentor to Sales & Coverage Core Specialists and new hire
- Developed excel VBA tool (Client ID Tracker) to reduce time while processing territory details for sellers
- Reduced task processing time from 3 days to 2 hrs every month.
- Validated incoming data against quality standards to eliminate irrelevant or unusable information.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Participated in cross-functional team-building activities.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Provided team with coaching, training and direction.
Incentives Professional
IBM India Pvt.Ltd
Bangalore
11.2010 - 07.2014
- Served as Team lead - Handling IBM's strategic system for matching sellers to coverage territories responsible for Sales Resource Territory setup using Field Resource Solution Tool for sales reps in Korea, Central and Eastern Europe and Middle East and Africa.
- Delivered 100% Quality Sales Territory deployment for geographies without any payment errors and Zero escalations for given compensation cycle
- Delivered week-long virtual training to all Sales Manager for Korea, CEE and MEA on topics related to Sales Resource allocation and territory alignments.
- Developed excel VBA tool (Client ID Tracker) and reduce 60% of manual effort by sales managers while defining their sellers' territories.
- Created plans and communicated deadlines to complete projects on time.
Project Lead (Executive-Work Force Management)
WNS Global Services
Bangalore
07.2008 - 10.2010
- Led team of 5 employees for critical MIS project for organization.
- Planned, executed and promoted total of 6 projects in 3 years with Organization.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Defined responsibilities and roles of 5 team members.
- Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
- Performed independent analysis and provided recommendations to overcome project obstacles.
- Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
- Developed excel based VBA macro automated tool to streamline performance rating and incentive calculation for employees. Reduced Employee Incentive processing time from week to 2 days every month.
- Led WNS Transport Team project to create reporting and analytics dashboard to monitor effective utilization of vehicles for employee pick and drop. Saved 25% of Transport operational cost.
- Delivered excel based automated Resource planning and management (Attendance, headcount, Billing & attrition) dashboard reducing manual effort by 70%.
- Met with manager weekly to provide detailed project report and milestone updates.
- Set up and managed team meetings.
- Partnered with project team members to identify and quickly address problems.
- Provided team with coaching and direction.
Member - Command Center
AVIVA Global services COS C
Chennai
07.2007 - 07.2008
- Managed operational and administrative functions of MIS Team supporting Capacity Planning, Call Volumes, Scheduling and Management Informatics projects
- Project Lead employee performance and Incentive compensation program for organization using COMPASS (Appraisals and Performance Management Tool).
- Conceived, developed, and implemented automated incentive calculator that boosted process effectiveness by 80% and reduced error payout to 1-2% for organization.
- Achieved Service Levels of 80% of calls answered in 20 seconds.
- Used Bluepumkin tool to input, analyze and model data for to create weekly schedules 900 agents across 15 different teams.
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Established positive relationships with leadership Team to gain insight into innovations and trends.
- Reported monthly to senior executive team on budget, in-flight initiatives, and upcoming projects.
- Collaborated with team members to achieve target results
Education
Master of Science - Data Science
Manipal Academy of Higher Education
Manipal 09.2022 - Current
Bachelor of Science - Mechanical Engineering
TKM College of Engineering
Kollam, Kerala 09.2002 - 05.2004
Pre Degree - Science
Kohima Science College
Kohima 05.1998 - 05.2002
HSLC -
Nagaland Board of School, Govt. High School
Kohima 01.1997 - 05.1998
Skills
Data Analysis, Data Cleaning, Processing, Exploration, and visualizationundefined
Accomplishments
Sep 2019
Assigned to IBM HQ analytics team for 6 months on a special OT dashboard (Financial + Pipeline performance summary) automation project and delivered excel based Automated dashboard reducing the manual effort from 4 weeks to 2 days
Jan 2019
Finalist for IBM Stevie Awards for Sales & Customer Service under Best Use of Technology in Sales category (Robotics Process Automation for Territory Loading)
Nov 2018
IBMer Appreciation program for demonstrating the IBM practice: Show Personal Interest: Unite to get it done now & Dare to create original ideas
Sep 2018
Awarded Certificate for participating in IBM Corporate Services Corps (CSC) assignment to Ljubljana, Slovenia for one month to offer pro-bono consulting as apart of community service initiative by IBM supporting local NGO in Ljubljana
Certification
IBM Blue Core Coach
Interests
Timeline
IBM Blue Core Coach
11-2022
Master of Science - Data Science
Manipal Academy of Higher Education
09.2022 - Current
Google Data Analytics
09-2022
Data Scientist Master Program
04-2022
IBM Data Analyst Specialization
06-2021
IBM Agile Iteration Manager
01-2021
IBM WhiteBoard certified OKR Champion
10-2020
Enterprise Enablement Professional
IBM India Pvt. Ltd
04.2019 - Current
Business Analyst (SME/Project Lead)
IBM India Pvt. Ltd
09.2016 - 03.2019
Data Specialist (Team Lead)
IBM India Pvt. Ltd
08.2014 - 08.2016
Incentives Professional
IBM India Pvt.Ltd
11.2010 - 07.2014
Project Lead (Executive-Work Force Management)
WNS Global Services
07.2008 - 10.2010
Member - Command Center
AVIVA Global services COS C
07.2007 - 07.2008
Bachelor of Science - Mechanical Engineering
TKM College of Engineering
09.2002 - 05.2004
Pre Degree - Science
Kohima Science College
05.1998 - 05.2002
HSLC -
Nagaland Board of School, Govt. High School
01.1997 - 05.1998
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