Summary
Overview
Work History
Education
Skills
Certification
Interests
Reading
Timeline
Generic

SUJIT STEVEN ALVARES

Associate CS- phones
Secunderabad

Summary

Experienced customer service professional with over 1.7 years at Sutherland, specializing in resolving customer issues and delivering efficient solutions in international voice support. Role focuses on ensuring customer satisfaction by addressing concerns, providing accurate information, and fostering retention through personalized assistance.

Overview

10
10
years of professional experience
1
1
Certification
2
2
Languages

Work History

Associate CS- Phones

Sutherland Global Service
10.2023 - Current
  • Worked with Amazon Uk as a client by developing rapport with customers through active listening skills, leading to higher retention rates and positive feedbacks.
  • Cross skilled in providing support in Calls & Chats
  • Our main aim as an associate was to ensure that all electronic items being sold on Amazon.co.uk receive proper assistance through Basic Troubleshooting and routing customers to manufacturer's in case of large faults under warranty.
  • Provided technical support to customers, resolving issues promptly and maintaining positive relationships. Was highly successful while troubleshooting issue related to TV's and Laptops.
  • Worked with a wide range of other household and kitchen appliances like Air Fryers, pressure washers, vacuum cleaners and provided necessary support from manufacturers to extend the life of the product.
  • Provided assistance on delivery and return related issues by following up with the customer.
  • Maintained a good Unit Prevention Rate score above 78% while handling chats and calls.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Paid attention to detail while handling contacts to ensure that all KPI's are met


Customer Service Associate

Amazon Development Centre (India) Private Limited
10.2017 - 06.2018
  • Addressing customer-related complaints by answering questions related to purchased orders and delivery-related information.
  • Provide accurate and complete information to customers based on product descriptions.
  • Provided customers with product and warranty information.
  • Provide information on Amazon Prime benefits and membership plans. I was also responsible for educating customers about different gift cards available on Amazon.
  • Provided information to customers on pre-ordered items and offers that they can avail of for a discounted price.
  • Handled transaction-related issues of customers regarding payments, authorization charges, and billing information.
  • Contacting carriers to ensure timely delivery of purchased orders, if in case the items are not delivered on time.
  • Worked on emails by providing resolutions to customers' problems.
  • Adhere to all the audit requirements giving high priority to all customers’ confidential information.

Analyst, Content Engineering

Global Logic Technologies Private Ltd
12.2015 - 06.2017
  • As many users use Google Maps, their information gets uploaded to our database through our 360-degree panoramic view. My job involved filtering the user's personal information like blurring of human faces, or personal information like vehicle registration, and personal address.
  • Placing Geotags on certain locations like billboards to provide a better experience for the end user.
  • Identifying the infrastructural facilities like road signs, and electric poles, which facilitate smooth navigation for the end user.
  • Identifying business information like name and phone number from Google's 360-degree photo imagery.

Education

B.com - Generals

Loyola Academy Degree & P.G College

Skills

  • Microsoft Office 365
  • Excel
  • Outlook
  • Word
  • Basic computer knowledge
  • Customer service skills
  • Problem-solving
  • Calm under pressure
  • Verbal communication

Certification

Digital Marketing Professional Program, Manipal Prolearn, 11/01/18

Interests

Football

Reading

I have a habit of Reading non- fiction especially self- help books it keeps me motivated at all times. Recently started  reading "Atomic Habits" by Author James Clear. 

Timeline

Associate CS- Phones

Sutherland Global Service
10.2023 - Current

Customer Service Associate

Amazon Development Centre (India) Private Limited
10.2017 - 06.2018

Analyst, Content Engineering

Global Logic Technologies Private Ltd
12.2015 - 06.2017

B.com - Generals

Loyola Academy Degree & P.G College

Similar Profiles

CREATE PROFILE
SUJIT STEVEN ALVARESAssociate CS- phones