Sujith Dwarakanath
Manager, Technical Support
Bengaluru
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Manager, Technical Support
Red Hat
11.2016 - Current
- Oversee global team managing 10 Associates
- Created comprehensive documentation of processes and procedures to ensure consistency throughout the department''s operations.
- Successfully transitioned projects overseen by external vendors
- Developed suggestions for technical process improvements to optimize resources.
- Managed deliverable estimates, negotiated resource conflicts and allocated resources.
- Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
- Drove cost-saving measures by analyzing existing systems and infrastructure to identify areas for improvement and implement efficient solutions.
System Administrator
Oracle
11.2011 - 04.2016
- Resolve technical issues concerning virtual desktops across Windows and Linux platforms.
- Manage incidents linked to issues on virtual desktop, cloud, and NAS servers.
- Communicated updates to network and application teams on available change windows
- Develop desktops or cloud environments for classes scheduled according to specifications.
- Compile daily pending incident report, prioritize based on aging and impact, and engage Specialist Support Coordinators to resolve pending incidents
Senior Technical Support Associate
Dell
02.2010 - 11.2011
- Improved customer satisfaction by providing timely and accurate technical support.
- Provided remote support for customers located across multiple regions, adeptly addressing diverse needs while maintaining a consistent level of service excellence.
- Conducted root cause analysis for major incidents, implementing corrective actions to prevent recurrence.
Technical Support Associate
Sitel
06.2006 - 09.2008
- Being the first point of contact for the Customers, identifying the issue’s related to Dial-up and Broadband Internet and Emails, This profile required strong communication skills, detailed knowledge of Operating system and Email Clients.
Education
MCA - Computer Science
M.V.J College of Engineering
Bengaluru, India 04.2001 -
Skills
Team leadership
Strategic planning
Performance management
Cross-functional teamwork
Goal setting
Recruitment
Technical Project management
Certification
Linux Fundamentals (RH104) v9.1
Tools
- Oracle E-Business Suite R12
- Learning Management System ( Seertech)
- ServiceNow
- Salesforce
- SmartSheets
Timeline
AI Fundamentals
12-2025
Linux Fundamentals (RH104) v9.1
05-2025
Red Hat System Administration I
05-2025
Manager, Technical Support
Red Hat
11.2016 - Current
System Administrator
Oracle
11.2011 - 04.2016
Senior Technical Support Associate
Dell
02.2010 - 11.2011
Technical Support Associate
Sitel
06.2006 - 09.2008
MCA - Computer Science
M.V.J College of Engineering
04.2001 -
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