Experienced business analyst professional with more than 3-year experience of leading system implementations, integrations and continuous application improvement for US mortgage industry and 5 years of experience in end-end mortgage life cycle processes. Having a diverse experience in envisioning and delivering insightful and innovative solutions into US mortgage domain. Certification/Training PSM 1 certified. ECBA Trained -Business Analysis Certified PSPO Trained Domain US Mortgage-End to End Life cycle of a Loan
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Business Analyst
ThoughtFocus
Bangalore
10.2021 - Current
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
Conducted interviews with key business users to collect information on business processes and user requirements
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
Effective collaboration & participation in Product Management, Research, Teamwork and Collaboration
Act as a SME, providing integrated business/technical solutions to develop products to cater the business, operational & market needs
Gather and Document initial High-Level Business Requirements
Mapping Business Requirements to existing Service Offerings (solutions)
Work with UI Team to develop Solution Prototype
Lead Solution Demo’s/presentations for Prospects
Document Feedback, Functionality Gaps, New Requirements
Document Solution Scope, Findings and Recommendations, in conjunction with Technical Leads
Lead Project Documentation from Requirements to UAT
Lead Knowledge Transfer and User Training
Story-boarding Value Propositions, Service Articulation decks
Successfully participated in various Scrum Ceremonies by sharing opinions on process & product innovation
Collaborated with stakeholders to define project objectives and criteria
Performed gap analysis to identify areas of improvement
Interacted with internal customers to understand business needs and translate into requirements and project scope
Team Coach
Situs AMC
Bangalore
08.2020 - 10.2021
Business Requirements Gathering for new application development
Conduction Gap Analysis, Feasibility Studies to define scope and complexity of Change
Lead creation and delivery of User Training and Communication
Lead, coach, motivate and develop associates to deliver high quality reports to clients to achieve or exceed set operational targets
Training development team on domain
Provides final approval underwriting of mortgage loans
Supervise and lead group of associates to meet all SLA relative to all function
Hired, coached and trained 30-40 new employees in a year.
Senior Underwriting Analyst
Altisource Business Solutions
11.2019 - 08.2020
Underwriting of Agency Conventional Mortgages including purchase, Cash-Out Refinance and Rate-Term Refinance of Primary Residences, Second Homes and Investment Properties, as per the guidelines related to investors like Fannie Mae and Freddie Mac
Sub-processes of underwriting includes:-
Review of pay stubs, Verification of Employment, Form W-2 etc and calculation of Employment, Bonus, Overtime, commission, Self-employment and other types of income, based on the investor guidelines, after determining the eligibility
Comparative income analysis is done for income generated from Self-employment to determine the earnings and business trend
Review of Credit Report to verify minimum number of trade line requirements, Fraud alerts, SSN variations, collections, charge offs, bankruptcies, short sales, foreclosures, other addresses reported, late payments, past dues etc
Review of Asset documents to question the withdrawals likely to be associated with undisclosed debts and to verify the source of Large Deposits
This is required to comply with Anti Money Laundering requirements
Verification of assets is done to determine if these are sufficient to the Cash to close and Reserve Requirements
Review of Preliminary Title Report to determine the property rights (Fee Simple or Leasehold), vesting and the liens on the subject property including first and second mortgages, property tax liens, Federal and state tax liens, supplemental tax liens, PACE lien, HOA lien etc
Determination of property conditions like encroachments, easements, oil and mineral rights with right to surface entry etc
Review Credit, Income, Asset and Collateral documents to determine verification activities to be performed
Detect red flag related to occupancy and perform occupancy verification
Perform verification of Credit, Income, Asset based on final loan approval
Request Field Reviews based on Client and GSE QC requirements
Co-ordinate with third parties like Appraisal Management Companies, Insurance Providers, Employers, CPA and Financial Institutions to get verification documents within timeline
Review verification responses received from third parties and compare it against information in original loan package to detect any potential fraud or discrepancies
Record findings based on information on response documents
Facilitate new hire training and refresher training
Calibrate with onshore and offshore staff to ensure organizational consistency
Serve as a subject-matter expert, assisting with difficult problems and questions, handling escalated calls and e-mails, providing work direction, and training to new staff
TF Document Processing Automation (TFDocPro)
Bot picks up incoming documents for processing as soon as arrive
Bot then identifies if input file has multiple documents in it
If yes, Bot separates documents after identifying them
Bot then converts PDF into page images and then enhances their quality
OCR is then run to extract raw text out of documents, better accuracy
This raw text is analyzed again to extract relevant information desired
Output is formatted and made available in format desired
TF Income Calculation Engine
Bot converts paper paystubs and W-2 into digital data for automated income calculation
Using Machine Learning system read any unstructured pay stubs and calculate income
OCR is then run to extract required information from income documents (Paystubs, Tax returns…,)
System calculates income using extracted value and provide output as workbook
TF Title Automation
Created centralized database to house all different documents that is required for title commitment report creation
Created complete lifecycle of Title services within ThoughtFocus to become one stop shop for title services
OCR engine is used to extract data from PDF/Image and using API call required information will be entered into Title commitment report
RPA is used to search through county and third-party websites
Successfully established Title automation for state of Florida (67 Counties)
Trelix Connect
Mortgage origination tool, uses business rules to manage workflow and automate components of loan fulfillment, pre-and post-close quality control
Automated document indexing
Rule based auto populated conditions for underwriters
Multiple third-party verification within application
Automated document request as per initially submission of loan.
Education
Bachelor of Computer Application -
Bharathiar University
Coimbatore
09.2008 - 05.2011
Skills
Business analysis
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Software
Azure Devops
JIRA
MS Visio
MS Office
Draw IO
Encompass
Certification
PSM 1
Timeline
PSM 1
12-2022
Business Analyst
ThoughtFocus
10.2021 - Current
Team Coach
Situs AMC
08.2020 - 10.2021
Senior Underwriting Analyst
Altisource Business Solutions
11.2019 - 08.2020
Analyst
Altisource Business Solutions
08.2015 - 01.2019
Bachelor of Computer Application -
Bharathiar University
09.2008 - 05.2011
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