Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Qualifications
Personal Information
Disclaimer
Hobbies
Reference
Timeline
GeneralManager
SUJITH KUMAR V U

SUJITH KUMAR V U

Assistant Manager
Venadu Parambu House, Edayakkunnam, South Chittoor P O, Ernakulam

Summary

Proven track record of fostering business growth and improving customer satisfaction at Zerodha Broking Ltd. through strategic planning and exceptional service. Demonstrates hard work, commitment, and creative problem-solving skills. Cultivated strong client relationships, achieving consistent sales growth. Skilled in team leadership and operational efficiency, with a focus on achieving results and enhancing customer experience.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Assistant Manager

Zerodha Broking Ltd.
09.2018 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Generated repeat business through exceptional customer service.

Client Relationship Manager

Zerodha Broking Ltd.
04.2015 - 05.2016
  • Developed strong rapport with clients through consistent follow-up and attention to detail.
  • Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
  • Collaborated with internal teams to resolve client issues quickly and efficiently.
  • Assessed client needs and developed plans to adequately address current and future objectives.
  • Implemented strategies for client retention, resulting in increased repeat business and referrals.
  • Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
  • Assisted customers with opening accounts and signing up for new services.
  • Analyzed client feedback to identify areas for improvement and implemented changes accordingly.

Dealer (Equity Operations)

Vertex Securities Ltd.
08.2014 - 03.2015
  • Collaborated with management to develop strategies for optimizing dealer performance and improving overall operational efficiency.
  • Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
  • Enhanced customer satisfaction by providing personalized assistance and tailored recommendations.
  • Learned and followed company procedures to maintain consistency and standards.

Education

MBA - Finance And Marketing

Rural Academy For Management Studies
Kuzhupilly, Ernakulam
11.2020

Bachelor Of Commerce - Taxation

Vidyanikethan, M.G University
Ernakulam
10.2014

Higher Secondary - Commerce

Sree Narayana Higher Secondary School
Thrikanarvattom, Ernakulam
03.2011

S.S.L.C -

Sree Narayana Higher Secondary School
Thrikkanarvattom, Ernakulam
03.2009

Skills

Self confidence

Hard work and commitment

Creative

Communication

Problem Solving

Leadership

Willingness to Learn

Ability to cope up with different situations

Accomplishments

  • Participated in south Indian management fest conducted by various institutions.
  • Successfully organized a national level management fest conducted by MBA department, RAMS Kuzhupilly.

Additional Qualifications

Diploma in Computerized Professional Accounting, Placed in the first class at the examination held in 10/01/12.

Personal Information

  • Passport Number: R7354477
  • Father's Name: Unni N R
  • Date of Birth: 01/08/94
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single
  • Languages Known: English, Malayalam

Disclaimer

I hereby declare that all information furnished by me is true to the best of my knowledge.

Hobbies

  • Playing cricket and football
  • Listening music
  • Watching movies

Reference

• Jerome Joseph

AVP

Vertex Securities Ltd.

Ph no: 9446000614

• Anish Joseph

Branch Manager

Zerodha Broking Ltd.

Ph no: 9995325677

Timeline

Assistant Manager

Zerodha Broking Ltd.
09.2018 - Current

Client Relationship Manager

Zerodha Broking Ltd.
04.2015 - 05.2016

Dealer (Equity Operations)

Vertex Securities Ltd.
08.2014 - 03.2015

MBA - Finance And Marketing

Rural Academy For Management Studies

Bachelor Of Commerce - Taxation

Vidyanikethan, M.G University

Higher Secondary - Commerce

Sree Narayana Higher Secondary School

S.S.L.C -

Sree Narayana Higher Secondary School
SUJITH KUMAR V UAssistant Manager