SUJITH KUMAR V U
Assistant Manager
Venadu Parambu House, Edayakkunnam, South Chittoor P O, Ernakulam
Summary
Proven track record of fostering business growth and improving customer satisfaction at Zerodha Broking Ltd. through strategic planning and exceptional service. Demonstrates hard work, commitment, and creative problem-solving skills. Cultivated strong client relationships, achieving consistent sales growth. Skilled in team leadership and operational efficiency, with a focus on achieving results and enhancing customer experience.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Assistant Manager
Zerodha Broking Ltd.
09.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Generated repeat business through exceptional customer service.
Client Relationship Manager
Zerodha Broking Ltd.
04.2015 - 05.2016
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Implemented strategies for client retention, resulting in increased repeat business and referrals.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Assisted customers with opening accounts and signing up for new services.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
Dealer (Equity Operations)
Vertex Securities Ltd.
08.2014 - 03.2015
- Collaborated with management to develop strategies for optimizing dealer performance and improving overall operational efficiency.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Enhanced customer satisfaction by providing personalized assistance and tailored recommendations.
- Learned and followed company procedures to maintain consistency and standards.
Education
MBA - Finance And Marketing
Rural Academy For Management Studies
Kuzhupilly, Ernakulam11.2020
Bachelor Of Commerce - Taxation
Vidyanikethan, M.G University
Ernakulam10.2014
Higher Secondary - Commerce
Sree Narayana Higher Secondary School
Thrikanarvattom, Ernakulam03.2011
S.S.L.C -
Sree Narayana Higher Secondary School
Thrikkanarvattom, Ernakulam03.2009
Skills
Self confidence
Hard work and commitment
Creative
Communication
Problem Solving
Leadership
Willingness to Learn
Ability to cope up with different situations
Accomplishments
- Participated in south Indian management fest conducted by various institutions.
- Successfully organized a national level management fest conducted by MBA department, RAMS Kuzhupilly.
Additional Qualifications
Diploma in Computerized Professional Accounting, Placed in the first class at the examination held in 10/01/12.
Personal Information
- Passport Number: R7354477
- Father's Name: Unni N R
- Date of Birth: 01/08/94
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Languages Known: English, Malayalam
Disclaimer
I hereby declare that all information furnished by me is true to the best of my knowledge.
Hobbies
- Playing cricket and football
- Listening music
- Watching movies
Reference
• Jerome Joseph
AVP
Vertex Securities Ltd.
Ph no: 9446000614
• Anish Joseph
Branch Manager
Zerodha Broking Ltd.
Ph no: 9995325677
Timeline
Assistant Manager
Zerodha Broking Ltd.
09.2018 - Current
Client Relationship Manager
Zerodha Broking Ltd.
04.2015 - 05.2016
Dealer (Equity Operations)
Vertex Securities Ltd.
08.2014 - 03.2015
MBA - Finance And Marketing
Rural Academy For Management Studies
Bachelor Of Commerce - Taxation
Vidyanikethan, M.G University
Higher Secondary - Commerce
Sree Narayana Higher Secondary School
S.S.L.C -
Sree Narayana Higher Secondary School