1. Reviewed, investigated, and solved customer technical issues, collaborated within and across teams and leveraged troubleshooting tools and practices. 2. Developed solutions, including custom stored procedures, SSRS reports, SQL triggers, and jobs, to meet precise client requirements. 3. Led data cleanup initiatives for prestigious clients, ensuring data integrity and security standards were upheld. 4. Managed SOP documentation across product lines and coordinated upgrade processes. 5. Identified and resolved integration, functional, data, and reporting issues, providing insights for enhancing business processes, while effectively managing internal team workload and providing mentorship.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Lead
Anthology International Pvt Ltd
10.2019 - Current
Expertise in technical consulting, system configuration, and technical support, demonstrating proficiency in SQL, creating SSRS and Crystal Reports, API integration, log analysis, and solution implementation.
Performed root cause analysis for production incidents and identified permanent fixes.
SIS Integrations, 184 Days, Streamlined operations by integrating SIS, CRM, and SMS, alongside 36 customizations and 58 bilingual reports. Additionally, facilitated lead management by integrating website forms with the CRM. Moreover, managed seamless data migration of 25L student records and integrated with two payment gateways, Great Plains, and government systems through APIs. CRM Integration, 92 Days, Executed a major data migration project, implementing Dynamics Reach (D365 Customer Engagement), SIS, and Calendar control systems.